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Hanoi Royal Palace Hotel

3.5 star property

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Photo gallery for Hanoi Royal Palace Hotel

Junior Suite, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board
Balcony
Lobby sitting area
Property amenity
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
18A Quan Su Street, Old Quarter, Hoan Kiem, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Place, Hoan Kiem Lake
    ‪7 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Room, 1 Double or 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double or 2 Single Beds

  • 20 sq m
  • Sleeps 3

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | Minibar, in-room safe, desk, iron/ironing board

Junior Suite, 1 Double Bed

  • 25 sq m
  • Sleeps 3

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, iron/ironing board

Family Room

  • 40 sq m
  • Sleeps 4

View all photos for Deluxe Room, 1 Double or 2 Single Beds, City View

Deluxe Room, 1 Double or 2 Single Beds, City View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double or 2 Single Beds, City View

  • City view
  • 30 sq m
  • Sleeps 4

About this property

Hanoi Royal Palace Hotel

Art Deco hotel connected to a shopping centre in Hanoi with a restaurant
Along with a restaurant, this hotel has a bar/lounge and a coffee shop/cafe. Free breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, 24-hour room service and concierge services are on-site.
Hanoi Royal Palace Hotel offers 23 air-conditioned accommodations with computers and DVD players. 32-inch LCD televisions come with satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

With your stay at Hanoi Royal Palace Hotel, you're connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Free breakfast, free WiFi in public areas and a restaurant are available.
  • Free breakfast served daily
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

The business-friendly Hanoi Royal Palace Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. An airport shuttle at scheduled times is available for a fee.

Guests are served a free breakfast daily from 7 AM to 10 AM.
Grand Restaurant – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) at scheduled times

Food and drink

  • Free breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Grand Restaurant

Family friendly

  • DVD player
  • In-room cot
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On a lake

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2010

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • Computer
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 1:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 390000 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hanoi Royal Hotel
Hanoi Royal Palace
Hanoi Royal Palace Hotel
Hotel Royal Hanoi
Palace Hanoi
Royal Hanoi
Royal Hotel Hanoi
Royal Palace Hanoi
Royal Palace Hanoi Hotel
Royal Palace Hotel Hanoi
Hanoi Royal Palace Hotel Hotel
Hanoi Royal Palace Hotel Hanoi
Hanoi Royal Palace Hotel Hotel Hanoi

Hanoi Royal Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 358 reviews
Rating 8 - Good. 100 out of 358 reviews
Rating 6 - Okay. 44 out of 358 reviews
Rating 4 - Poor. 11 out of 358 reviews
Rating 2 - Terrible. 8 out of 358 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

The service and the room were accetable given the price of the room.

8/10 Good

Jacob, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Nice place with very clean and comfortable rooms! Friendly and helpful staff. Weren't particular fans of Hanoi in general so wouldn't return, but good place to stay if you're there!

10/10 Excellent

Dirk, Brasschaat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was really much better than expected

Unexpected GOOD. Nice room on upper floor with large balcony.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel at very good price

An all-around excellent hotel, with great manager and wonderful service. I stayed here for 2 night, plus a 2D1N trip to Halong bay at very good price (with the help of Ms Jennie via email), and everything was fantastic: The room was so cozy with a comfortable king-size bed, and from the bellboy to the receptionist - everyone was friendly and professional. I'd really recommend Hanoi Royal Palace hotel if you'd like to visit Hanoi on a budget!

10/10 Excellent

A.P.Chee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place to stay

Value for money, excellent service from staff, Good location, very near to places of attraction. 5 to 10 minutes walk to Hoa Lo prison, Next to it is the Hanoi Towers where there is a supermarket there.

8/10 Good

Tien Anh

Liked: Cleanliness, property conditions & facilities, room comfort
we stayed a night in HN. Hotel saild that their Wifi had problem and they transffed us to other hotel near it. the room was good, but water was weak and stuck. Room Cleaner enter room without checking customer. big minus for that thing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Yiu Shan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Neat hostel. Kind staff, reasonable price ! Location was great. But it was different from the expedia map. So careful about it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb staff

Superb staff(Jenny & Tonny), always going the extra mile to make sure your stay is great.

10/10 Excellent

Hyun gyu, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

friendly staffs, clean room, great breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Room & Nice Staffs

The hotel driver picked us up at the airport as organised. We were given a cold drink and towel on arrival. The staff were very friendly and affected us loads of advice on what we could do in Hanoi. Comfortable beds, nice bathroom and a clean room. A great nights sleep. Breakfast was nice. A great place to stay, super friendly. I would definitely stay here again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

friendly & helpful staff

My girlfriend and I enjoyed the three nights at Hanoi Royal Palace Hotel. Staff was very kind, attentive and enthusiastic. The complimentary breakfast was sufficient and a great way to start the day. The rooms were very clean and the beds were comfortable. The location is perfect for walking nearly everything in the old quarter. The price was very reasonable for the service and amenities provided.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

i am very happy to stay this hotel,first it is very best price (included breaskfast) and staffs are all nice and helpful The location is very good,it is near lake but not too noisy I can walk to attractive places from hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff & service

Great experience here. They organized transportation to and from the airport, as well as to and from Ha Long Bay. Very kind, attentive staff, complimentary breakfast, comfortable rooms, great location. Would recommend.

6/10 Okay

Howard, Australia

What u see on the net is not what u will get

Not happy when located room that requested and paid for a higher room with city view,but just a small room with four wall and dirty bathroom with no hot water,wouldn't change until the next morning when the duty manager come to work,change to a bigger room without city view,because of rushing to joint the city day tour,and there was no clean room to change to put our luggage in,the manager told us to leave our baggage to him,when came back in the evening after our tour,found that our luggages was in a new room but been go through our things and money was stolen,reported right away but with no respond as every things had to wait for the duty manager,next morning reported to the duty manager again,nothing was respond,very disappointed

6/10 Okay

Scott, Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Seeing is believing

We went with two other couples and from the time we arrived, the hotel was overbooked with one of the rooms. All bathrooms in the rooms we stayed in flooded and in particular the room I stayed in the hot water pipe over the toilet was leaking, when it was fixed the following day we returned to no hot water at all. We were moved to another room but the same problem with the hot water pipe leaking which resulted in very little hot water until it was fixed. Other than that the staff were friendly and helpful. There was no restaurant and bar in the hotel as listed on website. Breakfast was served in the main foyer. The hotel needs an upgrade and the website needs updating so that other travellers get the correct information about the hotel. Otherwise, hotel in good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

Royal Palace hotel gave to me excellent services. The room was so clean. The staffs here just like my best friend. Especially Jenny (Phuong) she took care me a lot with the great service. I highly recommend everyone should stay at RP hotel.

8/10 Good

Kirsty and Dave, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel close to town

We stayed at the Royal Hanoi Palace hotel for 4 nights whilst exploring the city. The hotel staff were very welcoming on arrival and helpful throughout the stay. We also used the hotel to book a trip to Halong Bay which was ok value for money. We could have got it cheaper but went for peace of mind of booking it through the hotel. The room was perfect for a short city break. The bed was comfortable after long days exploring. In general the room was very clean. We would definitely recommend this hotel to other travellers.

4/10 Poor

David, Sunbury.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Shifted.

Got shifted to another hotel as they had overbooked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of a great hotel in Hanoi

Great hotel, really friendly and helpful staff,expecially Jenny. Clean rooms, great facilities and very convenient location. On a quiet street in the old quarter, and walking distance to most sights in the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Staff

Great location, clean and comfortable rooms and the most helpful friendly staff you could wish for. I would definitely stay at this hotel again.