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Hanoi Sena Hotel & Travel

2.5 star property

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Reception
Premium bedding, down duvets, memory-foam beds, minibar
Premium bedding, down duvets, memory-foam beds, minibar
Premium bedding, down duvets, memory-foam beds, minibar
Reception

Reviews

4.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3A Pho Hang Hom,Hoan Kiem,Hanoi, Hanoi, 100000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, down duvets, memory-foam beds, minibar

Superior Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Double Room

Executive Double Room | Premium bedding, down duvets, memory-foam beds, minibar

Executive Double Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Double Room

Junior Double Room | Premium bedding, down duvets, memory-foam beds, minibar

Junior Double Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room

Premium bedding, down duvets, memory-foam beds, minibar

Family Triple Room

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

Premium bedding, down duvets, memory-foam beds, minibar

Family Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Queen Room

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Queen Room

  • Sleeps 2

View all photos for Family Triple Room

Premium bedding, down duvets, memory-foam beds, minibar

Family Triple Room

  • Sleeps 3

Junior Double Room

  • Sleeps 2

View all photos for Deluxe Hearing Accessible Double Room Window

Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Hearing Accessible Double Room Window

  • Sleeps 2

View all photos for Superior Double Or Twin Room （No Window）

Premium bedding, down duvets, memory-foam beds, minibar

Superior Double Or Twin Room （No Window）

  • Sleeps 2

View all photos for Family Suite Room Balcony

Premium bedding, down duvets, memory-foam beds, minibar

Family Suite Room Balcony

  • Sleeps 4

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About this property

Hanoi Sena Hotel & Travel

Hotel in Hanoi, 6-minute walk to Hoan Kiem Lake
Along with a 24-hour business centre, this hotel has concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Hanoi Sena Hotel & Travel offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and computer monitors, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hanoi Sena Hotel & Travel, you're just a quick walk from Hoan Kiem Lake. You'll find features such as free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes scooters/mopeds to rent and bicycles to rent
  • Within a 10-minute walk of Hoan Kiem Lake and Hanoi Old Town Night Market
A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hanoi Sena Hotel & Travel.

Smoking is allowed in designated areas at this Hanoi hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Bicycle rentals
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Computer monitor
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hanoi Sena & Travel Hanoi
Hanoi Sena Hotel & Travel Hotel
Hanoi Sena Hotel & Travel Hanoi
Hanoi Sena Hotel & Travel Hotel Hanoi

Hanoi Sena Hotel & Travel Reviews

Reviews

4.8
Rating 10 - Excellent. 1 out of 9 reviews
Rating 8 - Good. 1 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 1 out of 9 reviews
Rating 2 - Terrible. 4 out of 9 reviews

6.4/10

Cleanliness

5.0/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is a big joke. At the arrival no room available. Relocation in another hotel in the same street ( lucky 2) but the hotel was so bad !! The picture of the property are fake. Not recomendable at all
Stayed 2 nights in Mar 2024

2/10 Terrible

Keith

Disliked: Staff & service, amenities, property conditions & facilities
Issues from the moment we got there with the reservation. Room description on Expedia not accurate. NOT memory foam mattress. Felt more like a board. The staff were mostly unattending and more interested in their phones. Overall our worst hotel experience in Vietnam. Stay away!

2/10 Terrible

Keith

Disliked: Staff & service, amenities
Messed our reservation with 4 rooms. Sent us to another hotel with terrible rooms and then had to load everything back up and return the next day. Then had to move rooms again. Hardly even an apology. This place isn’t managed at all and is the worst of the many places I have ever stayed in the old quarter. Run for your life!!
Stayed 4 nights in Mar 2024

2/10 Terrible

lisa

Travelled with partner
Disliked: Staff & service
Booked and paid for this a few weeks before arrival getting a good deal. No room available on our arrival, they tried putting us in a substandard spot that reeked of smoke saying it was the same hotel! They must think we are stupid. Receptionist wasn't bothered (we found out it happens all the time) he just said we can get a refund if we want from expedia. Err no, i want the hotel room i paid for. Eventually got a hotel that was part of their group that was fine. Out of interest we asked about booking an extra night at the one we stayed in, they told us they were full. Guess what...rooms available online via expedia. Reported to expedia so it doesn't happen to others but they weren't interested. Will be wary of using expedia now.
Stayed 4 nights in Mar 2024

10/10 Excellent

hafizszul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Near to town, easy public access. Will repeat again in future
Stayed 1 night in Dec 2023

6/10 Okay

SEUNGJUN

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

4/10 Poor

Olga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las fotos no se parecen en nada a la realidad
Stayed 4 nights in Apr 2024

6/10 Okay

Say Huat

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024