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Splendid Hotel & Spa

3.0 star property

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Photo gallery for Splendid Hotel & Spa

Daily buffet breakfast (VND 113500 per person)
Daily buffet breakfast (VND 113500 per person)
Deluxe Double Room | Room amenity
Interior entrance
Minibar, in-room safe, desk, blackout curtains

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Breakfast available
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
06 Hang Hanh street, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪1 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Room, Lake View

Minibar, in-room safe, desk, blackout curtains

Family Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 2 bedrooms
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

7.6 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Balcony

View from room

Family Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

7.6 out of 10
Good
(5 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room Single Use, 1 Queen Bed, Accessible

  • 18 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Day Use (Max 4 hours)

Day Use (Max 4 hours) | Minibar, in-room safe, desk, blackout curtains

Day Use (Max 4 hours)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

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About this property

Splendid Hotel & Spa

Hotel with a full-service spa, a short walk to Hoan Kiem Lake
Along with a full-service spa, this hotel has a restaurant and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Splendid Hotel & Spa offers 20 air-conditioned accommodations with minibars and a safe. 40-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Splendid Hotel & Spa. During your stay, you're just a quick walk from Hoan Kiem Lake. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself to body treatments, facials or deep-tissue massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Hoan Kiem Lake and 4 minutes on foot from Hanoi Old Town Night Market
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Splendid Hotel & Spa offers its guests a full-service spa. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Splendid Hotel & Spa also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Free valet parking is available.

Smoking is allowed in designated areas at this 3-star Hanoi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in local and international cuisine and only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: VND 113,500 for adults and VND 113,500 for children
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 113500 for adults and from VND 113500 for children
  • Airport shuttle fee: VND 440000.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Splendid Hotel Hanoi
Splendid Hanoi
Splendid Hotel & Spa Hotel
Splendid Hotel & Spa Hanoi
Splendid Hotel & Spa Hotel Hanoi

Reviews

Splendid Hotel & Spa Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 416 out of 537 reviews
Rating 8 - Good. 77 out of 537 reviews
Rating 6 - Okay. 16 out of 537 reviews
Rating 4 - Poor. 16 out of 537 reviews
Rating 2 - Terrible. 12 out of 537 reviews

Reviews

10/10 Excellent

Adysen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so amazing! The room was clean, the staff was amazing and so warm and welcoming to us! We are so happy we picked this hotel :)
Stayed 3 nights in May 2025

10/10 Excellent

krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredibly kind and helpful. Flora was able to book our transportation to Ha Long Bay for a great price. The property is well situated with everything within walking distance. Only negative was that our sink in our bathroom was leaky. And the bathroom amenities are much to be desired. But with that, all was great!
Stayed 4 nights in May 2025

6/10 Okay

Andy

Liked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. The staff were extremely friendly. Hannah was very helpful. To the cute lady and the gentleman I did catched their name they were a gem.
Stayed 5 nights in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No idea how this was 9.2 score I fell for it too

Our flight was delayed so we arrived late, if someone asleep in reception counts as 24hr desk service then once we woke him up there was no problem. No room key just a door code that probably doesn’t change. Safe in room Other peoples hair left in bed. Floor broken in places. All taps and showers ran yellow intermittently. Sleeping fully clothed type place. Mosquitoes in room on arrival, balcony door didn’t lock and couldn’t find remote for air con. Stained toilet seat It is not a spa - offers massage nearby. Breakfast is not even on site. Scam No idea how this was 9.2 score I fell for it too
Stayed 3 nights in Mar 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very accommodating staff

This was an amazing stay at Splendid Hotel.. The staffs are all very profesional..and Mr. Jacky the manager was very accommodating in all level.. I will come back here anytime.. Just the best
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were absolutely amazing and its in the best location. Would stay here again
Stayed 2 nights in Apr 2025

10/10 Excellent

Misty

Stayed 1 night in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and value for money

Really enjoyable stay at the Splendid hotel and spa. Hannah and Kim were so helpful and attentive and went above and beyond. The location couldn't be better, 5 mins from the Lake. The room was spacious enough and a roomy bed. Complimentary coffee and water every day. Would thoroughly recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great with many things to see within walking distance. Hoan Kiem Lake is an ideal starting location, and Train Street and Old Quarter are walkable. The staff at the hotel were helpful and accommodating. Strongly recommend.
Stayed 2 nights in Mar 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Kim Chong

Liked: Cleanliness, staff & service

Good location

Service is good, the staffs are friendly and helpful. Location is great.
Stayed 1 night in Mar 2025

2/10 Terrible

Ulrich

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

It was the werst hotel room ever. Dirty, smelly, dirty bed linen, noisy and tiny. It was so bad that we could not stay there, not even for one night. this hotel should be removed from the hotels.com list. We are trying to get our money back since we did not stay there.
Stayed 9 nights in Feb 2025

8/10 Good

Sandra

Travelled with partner
Liked: Staff & service
Excellent location, helpful staff. Spoke English well which was a plus. Paid $50 a night and it was good for the price. Room smallish, outdated, bed quite hard. Linen was very clean but well used. Housekeeping good. Bathroom old and small. Overall worked for us. They arranged for airport pickup and drop to our next destination in Vietnam which was so helpful.
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Great location and personnel, but needs cleaning

I usually don’t like writing negative reviews, but I hope this one will be helpful for people considering booking this hotel. Pros: Great location, very central, next to all the key sights and within walking distance of pretty much everything. All the famous cafes and restaurants are nearby, and I couldn’t recommend this place more. The staff is very friendly and helpful. All the people at the reception were exceptionally nice. They also offer good currency exchange rates, making it easy to exchange money. Although the location is central, the rooms are pretty quiet, and we didn’t hear much noise from the outside. Cons: The room we got was in desperate need of maintenance and cleaning. Pretty much everything was either dirty, broken, or both. The toilet seat and shower head were broken and needed replacing. All upholstery was stained. The room had lots of dust in many places, including corners and the ceiling, clearly indicating poor cleaning standards. The toilet seat had yellow stains, suggesting it was not properly cleaned and is very old. The bedding was damp, and the towels didn’t look like they had been washed well. Some people might argue about what to expect from a 3-star hotel, and I don’t have high expectations, but this comes down to basic hygiene and requires attention.
Stayed 2 nights in Feb 2025

4/10 Poor

Michele

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Cyruz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in the Old Quarter

Great location in the Old Quarter. Very friendly staff. Cozy rooms
Stayed 4 nights in Feb 2025

8/10 Good

Brenda

Travelled with family
Liked: Staff & service
Huge thank you to Hannah, Flora and Kayn for the customer service that they provided. Hannah was always prompt with her communication and provided a map and details about food/things to do in the area. Wonderful location close to the weekend market, lake, and shopping/food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We had a lovely stay here. The staff are brilliant and Kayn and Hannah went out of their way to help us.
Stayed 2 nights in Feb 2025

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in Hanoi at reasonable price

Very good all around. The staff were excellent and very helpful to sort things out.
Stayed 1 night in Feb 2025

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Nice let situated in the centre of the city and next to the lake. It’s just the right location to explore the old town by foot. We stayed here three times in our trip and left our cases in between shorter trips away. The staff are excellent and nothing is too much trouble. We arranged money exchange, transport and laundry services at a good price. The rooms are clean and tidy and the back rooms are quieter at night although we had a good night sleep every night. The hotel did not have a restaurant but there are plenty of places nearby to get breakfast and other meals. Highly recommended.
Stayed 2 nights in Feb 2025

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing. Also very great location to walk old quarter. Would highly recommend and would stay agin
Stayed 1 night in Feb 2025