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Hanoi Inner Hotel

3.5 star property

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Photo gallery for Hanoi Inner Hotel

Lobby
Property entrance
View from room
City view
Minibar, in-room safe, desk, soundproofing

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
No 19, Au Trieu Street, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, soundproofing

Deluxe Double or Twin Room, City View

8.4 out of 10
Very good
(10 reviews)
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Family Quadruple Room, City View

Minibar, in-room safe, desk, soundproofing

Family Quadruple Room, City View

  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Double or Twin Room, City View

Honeymoon Double or Twin Room, City View | Minibar, in-room safe, desk, soundproofing

Honeymoon Double or Twin Room, City View

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room, City View

Minibar, in-room safe, desk, soundproofing

Triple Room, City View

7.4 out of 10
Good
(3 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

7.8 out of 10
Good
(6 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hanoi Inner Hotel

Lakefront hotel connected to a shopping centre in Hanoi with a restaurant
Along with a restaurant, this smoke-free hotel has a snack bar/deli and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and concierge services are on-site.
Hanoi Inner Hotel offers 24 air-conditioned accommodations with fireplaces and computers. 32-inch LCD televisions come with cable channels and DVD players. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, slippers, designer toiletries and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hanoi Inner Hotel. During your stay, you'll be connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a restaurant and a snack bar/deli are available.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Steps from St. Joseph's Cathedral of Hanoi and 6 minutes on foot from Hoan Kiem Lake
  • Airport, railway station and beach shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business centre on site. An airport shuttle (available 24 hours), a beach shuttle and a train station drop-off service are available for a fee. The business-friendly Hanoi Inner Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. Parking is available for a fee.

This 3.5-star Hanoi hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
On-site venue – This restaurant specialises in Vietnamese cuisine.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Parking on site (VND 200,000 per night)
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Computer
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hanoi Inner Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 250000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Self-parking fee: VND 200000 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include window guards
Hanoi Inner Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Splendid Hotel
Splendid Boutique
Splendid Boutique Hotel
Splendid Star Boutique
Splendid Star Boutique Hanoi
Splendid Star Boutique Hotel
Splendid Star Boutique Hotel Hanoi
Splendid Star Hotel
Star Boutique Hotel
Hanoi Inner Hotel Hotel
Hanoi Inner Hotel Hanoi
Splendid Star Boutique Hotel
Hanoi Inner Hotel Hotel Hanoi
7S Hotel Splendid Star Boutique

Hanoi Inner Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1000 reviews
Rating 8 - Good. 170 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 26 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Andika

Travelled with group
Disliked: Amenities, property conditions & facilities
Property is very out dated and dirty. The wallpaper of the room is ripped, and the floor are very dusty and dirty. I don’t think the rooms have been thoroughly cleaned. Very disappointed with my visit as I expected it to be a lot better condition. The photos of the hotel did not capture this at all.
Stayed 5 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Did not even stay one night, very dirty rooms

I initially booked this room due to the good reviews on this website, and the pictures looked promising. However on arrival, there was quite a lot of issues that we encountered. We booked two rooms but initially only got one room and had to make the staff aware of this. The first room's door had a large gap in it and was difficult to lock. The bathroom had soap scum on the floors and in the shower, the toilet and surrounding floor was visibly dirty. The sheets on the bed had rips in them. The second room's bathroom was also quite dirty. There was hair on the bedroom and bathroom floors. There was also drops of blood on the floor next to the bed and bedside table. I am unsure if the rooms had been cleaned properly prior to our arrival. We were supposed to stay here for 6 nights but did not even stay for 3 hours due to feeling very uncomfortable with the living situation. We booked elsewhere and instantly felt more secure and comfortable. The benefit of this hotel is the location, as it is quite close to everything in the Old Quarter. The bedrooms are larger compared to other hotels also. If you are looking for convenience and a fairly priced hotel, and are not too concerned about the standard of cleanliness then I would recommend this for you. I however would not recommend staying here to my friends and family.
Stayed 6 nights in Apr 2025

10/10 Excellent

PaYing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in the heart of Old City. The rooms were large and convenient.
Stayed 1 night in Apr 2025

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel great location

Nice tiny hotel, close to everything. Big rooms. Located close to cathedral in a low traffic street. Restaurants, circle K and services in same.street.
Stayed 2 nights in Apr 2025

4/10 Poor

RICHARD, CHICAGO

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this hotel. Two towels for two people, no other towels or hand cloths. Shower lacked shelves so soap etc had to be outside on sink. No water kettle. Coffee cups but no coffee. Safe inoperative. TV inoperative. Cobwebs in corners. Room musty with mildew. No comp water. Stay away.

4/10 Poor

SAR, Grand Prairie Texas

Travelled with partner
If you are looking for a place where you can save money this is the right place and close to everything this is the right place, but the cleaning is very bad, the bathroom and the floor were dirty, there were even ants in our bed.
Stayed 1 night in Mar 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. It is situated in a very quaint alley with the cathedral at the end of the alley. The hotel is ideally located within easy walking distance of the Old Quarter and Hoan Kiem lake. The staff at the hotel are very friendly and helpful. The facilities at the hotel however are a bit tired and worn and could do with some upgrade. I would recommend this hotel and I would stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Baljit, WANNIASSA

Stayed 3 nights in Feb 2025

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service
Pictures looked nothing like the property. Toilet leaked, bathroom faucet ready to fall off. Staff was very friendly and helpful. Location was fine.
Stayed 3 nights in Feb 2025

6/10 Okay

Chun

Travelled with partner
Liked: Staff & service
Bed is good and comfortable. No electric kettle provided. Staff are helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Raffaele

Liked: Staff & service
Acceptable. It could be cleaner
Stayed 1 night in Feb 2025

2/10 Terrible

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Raffaele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kira, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My all time favorite hotel in Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Kira, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here whenever i am in Hanoi. Its perfect for my needs. Its well kept and the host always helps me make travel arrangements even when i am in other parts of Vietnam. Also i was able to store my luggage here. The rooms are clean and very spacious
Stayed 1 night in Feb 2025

10/10 Excellent

Kira, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem of a hotel and in such a picturesque part of Hanoi near the cathedral and off a very charming street with lots of cute restaurants and shops as well as historic buildings and beautiful trees. Nearby is a convenience store and its easy to catch the bus from here to other parts of Vietnam as well as easy walking to the lake and all the amazing sights of Hanoi old quarter. The rooms are spacious, very clean and well maintained and the host was so extremely helpful to me. I was really happy i found this place and i already booked it for my return trip into the city
Stayed 1 night in Jan 2025

8/10 Good

martha

Travelled with family
Liked: Cleanliness
Good price good location
Stayed 1 night in Jan 2025

4/10 Poor

Hien-My

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Cielo

Location is perfect! staff are helpful and friendly. The hotel is kinda old though, no phone in the room so if u need something, you have to go down the reception’s area to request for it. Overall, its not a bad place to stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness

First impressions didn't last.

Excellent location in the old quarter, easy walking distance to most places. At first glance, the room looked fine. However the TV, hairdryer and room safe didn't work. Despite reporting this to reception, nothing was done about it. The lid was also broken off the kettle. The lovely wooden tissue dispenser had no tissues and the fridge was set to max meaning the bottles of water and cans of beer provided (for use at a cost) were all frozen solid. The bed was made and the towels changed daily however the level of cleanliness left something to be desired. The sink area clearly wasn't cleaned, the run off marks from my toothbrush were there all week and a quick peek behind the bathroom curtain revealed that area hadn't been cleaned in years. The floor wasn't clean either, my grey socks soon had black soles. It's a shame because these are issues that could easily be fixed.
Stayed 6 nights in Jan 2025

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location for walking around
Stayed 1 night in Dec 2024

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location!

Sure the room needed a little tlc but the excellent location and service more than make up for that! In fact there’s so much to see and do in the area that you’ll barely be in your room. Highly recommend!
Stayed 3 nights in Dec 2024

8/10 Good

Jussi

Liked: Cleanliness, staff & service
Good stay.
Stayed 4 nights in Dec 2024

8/10 Good

Andrea

Stayed 2 nights in Dec 2024

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot emphasize enough, DO NOT STAY HERE. This is the worst hotel service I have had in my life. There were bugs in the beds and the bathroom yet the staff did nothing about it. They did not give me a refund and were particularly rude when I brought up the issue. I would stay anywhere else. It’s disgusting and the service makes you want to never come back immediately. STAY SOMEWHERE ELSE
Stayed 3 nights in Dec 2024