See all properties

Splendid Star Grand Hotel & Spa

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Splendid Star Grand Hotel & Spa

Body treatments, body wraps, body scrubs, facials
Junior Suite, 1 King Bed, Balcony, City View | Balcony view
Buffet
Property entrance
Family Room, 2 Queen Beds, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

View in a map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443
  • Place, St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Balcony, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Twin Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Suite, Multiple Beds, City View

Family Suite, Multiple Beds, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Family Suite, Multiple Beds, City View

  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 King Beds

Family Suite, Balcony, City View

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon

View all photos for Honeymoon Room, 1 Queen Bed

Honeymoon Room, 1 Queen Bed | Pillow-top beds, minibar, in-room safe, individually decorated

Honeymoon Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Pillow-top beds, minibar, in-room safe, individually decorated

Standard Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Single Beds

View all photos for Superior Double Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Double Room, 1 Queen Bed

7.6 out of 10
Good
(13 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Double Room

8.0 out of 10
Very good
(2 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Double 1 Single Bed and 1 Sofa, City View

Suite, 1 Double 1 Single Bed and 1 Sofa, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Suite, 1 Double 1 Single Bed and 1 Sofa, City View

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Family Room, 2 Queen Beds, City View

Family Room, 2 Queen Beds, City View | Pillow-top beds, minibar, in-room safe, individually decorated

Family Room, 2 Queen Beds, City View

  • 38 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, 5,472 reviews
The price is €35
includes taxes & fees
28 Sept - 29 Sept
Hanoi Royal Palace Hotel 2

About this property

Splendid Star Grand Hotel & Spa

Art Deco hotel connected to a shopping centre in Hanoi with a full-service spa
This smoke-free hotel features a full-service spa, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and 24-hour room service.
Splendid Star Grand Hotel & Spa offers 28 air-conditioned accommodations with washers/dryers and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Splendid Star Grand Hotel & Spa's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a full-service spa and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to body treatments, body scrubs or massages at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the breakfast and the location
  • Steps from St. Joseph's Cathedral of Hanoi and 7 minutes on foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Splendid Star Grand Hotel & Spa offers its guests a full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre and coworking spaces are available. Barbecue grills, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Splendid Star Grand Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4-star Hanoi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Splendid Star Grand Hotel & Spa has a restaurant serving breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Secured parking on site (USD 300,000 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 4 for adults and USD 3 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Coworking space

Outdoors

  • Barbecue grill

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-width doorways

More

  • 4 buildings
  • 9 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Splendid Star Grand Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 350000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 4 for adults and from USD 3 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Secured self-parking fee: USD 300000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 350000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Splendid Star Grand Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Splendid Star Grand Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 976 reviews
Rating 8 - Good. 200 out of 976 reviews
Rating 6 - Okay. 80 out of 976 reviews
Rating 4 - Poor. 36 out of 976 reviews
Rating 2 - Terrible. 36 out of 976 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying with the hotel. It is also the only hotel in Hanoi that I wish to stay at. The staff is excellent, and so friendly. The bed was amazing, and the breakfast is great!
Stayed 1 night in Jun 2025

10/10 Excellent

Douglas Francois, Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated hotel not far from the old quarter, customer service is impeccable, very nice and helpful staff 24 hours a day
Stayed 8 nights in Apr 2025

10/10 Excellent

Mark

Stayed 2 nights in Apr 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. They did thier best to meet all my needs. Cleaning staff was very friendly and did a wonderful job keeping my room clean and well stocked.
Stayed 11 nights in Mar 2025

6/10 Okay

Brad

Noises and did not get room as advertised.
Stayed 2 nights in Mar 2025

8/10 Good

Francisco

Stayed 4 nights in Mar 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian at the front desk was so helpful. You could not find a more helpful person in Vietnam.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shirish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel,They have everything you name it. Testy breakfast, nice fitness facilities. Room is very high tech nice bathroom. I gave this hotel 10 out of 10 score.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nguyen

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Khách sạn ngay trung tâm phố cổ Hà Nội. Gần nhà thờ lớn, bờ hồ và kem Tràng Tiền. Nhân viên Harry, Rose, Brian rất thân thiện và nhiệt tình.
Stayed 1 night in Feb 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient and highly accessible to the Old Quarter of Hanoi. It is located off a side street away from the busy street that made it more pleasant to stay in. The rooms were comfortable and had plenty of space and served traditional cuisines for breakfast that we were able to try and enjoy. They were also very helpful with coordinating the transportation to and from the airport and gave us recommendations of places and restaurants to visit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Becky

Stayed 2 nights in Jan 2025

8/10 Good

Jenimar, KUALA LUMPUR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 5 nights in Dec 2024

6/10 Okay

Kenneth

Stayed 1 night in Jan 2025

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service
In general, we had a great experience at The Splendid Grand Hotel. The rooms, particularly the bathroom was a bit dated with 2nd rate painting facelift painting. The Front Desk staff were all very friendly and helpful, in particular Kimmie who had great knowledge with the day tours. The breakfast buffet was excellent with very good variety with fresh fruit, and a mix of western and Vietnamese options. Now for the more serious problem. My daughters brand new pearl earrings were stolen from her unlocked backpack in her locked room. After turning her room upside down and looking in every crack or hole in the room, we reported the theft to the Manager who immediately stated that in 25 years, he has never seen staff steal from guests. Unfortunately, my daughter discovered the theft as she was packing for our Check out, meaning that calling Police was not a probable option. The hotel manager simply said sorry and hoped that we find it when we got home. Needless to say, we did not find them. My daughter was excited with her purchase and did not want to wear it whilst in Vietnam and wanted to save it for a special occasion when she got back home so she knew that when it was missing, that it had been stolen The hotel's handling was akin to sweeping it under a rug .
Stayed 9 nights in Dec 2024

6/10 Okay

Cam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Ok

It was old but ok. The only bad thing was the toilet leaked and was not given enough towels
Stayed 3 nights in Dec 2024

2/10 Terrible

Iris

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place

Staff was friendly but either unable to help or unavailable.
Stayed 2 nights in Dec 2024

8/10 Good

Minal

Travelled with family
Liked: Cleanliness, staff & service
Cute little hotel in old quarter - note it is not 4 star standard more like a 3 star hotel however the staff were amazingly helpful and friendly and made our stay very special. We were after big rooms and good location and that is exactly what we got so we were very happy. Even booking tours with the hotel was easy, reliable and reasonably priced.

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

A little pushy

On arrival a little overwhelmed as tired from travelling but hotel staff very insisting on trying to sell me tours. I know they may of meant well but was tired and just wanted to go to room to relax but they kept on with the hard sell.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rufino

Stayed 1 night in Nov 2024

10/10 Excellent

narayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at Splendid is what makes it a special place. Customer service was five star and could be compared to some of the top end hotels of the world. In fact, better than most five stars hotels that I have stayed in like the JW Marriott and Taj. Fantastic location in the old quarter. The rooms are nice and roomy but the bathroom was not as nice one would get in a four star hotel. Overall package and the price point makes it a very compelling choice
Stayed 4 nights in Nov 2024

10/10 Excellent

Jamal

Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful from booking through to our departure. They made our stay very comfortable. The hotel was located close to everything and spa services were convenient and easily accessible. Brian was a great help throughout!
Stayed 8 nights in Nov 2024

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Dong was brilliant when arriving and checking out. Stagg very helpful!