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Aparthotel

Wil'que Westlake Hotel & Residences

4.0 star property

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Photo gallery for Wil'que Westlake Hotel & Residences

Garden
Breakfast buffet
Restaurant
Executive Studio | 1 bedroom, in-room safe, desk, laptop workspace
Executive Room, 3 Bedrooms | View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
No 254d Thuy Khue Road, Hanoi, 10000
  • Place, West Lake
    ‪1 min walk‬
  • Place, Lotte Center Hanoi
    ‪20 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪34 min drive‬

Room options

View all photos for Two Bedroom Deluxe

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Deluxe

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Bedroom

  • Lake view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms

  • Lake view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 2 Bedrooms

  • Lake view
  • 87 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 2 Bedrooms

  • Lake view
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 3 Bedrooms

  • Lake view
  • 92 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 3 Bedrooms

  • Lake view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio Executive

1 bedroom, in-room safe, desk, laptop workspace

Studio Executive

  • Sleeps 2
  • Free Wi-Fi

View all photos for Studio Premier

1 bedroom, in-room safe, desk, laptop workspace

Studio Premier

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Studio

Executive Studio | 1 bedroom, in-room safe, desk, laptop workspace

Executive Studio

  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Studio

Premier Studio | 1 bedroom, in-room safe, desk, laptop workspace

Premier Studio

  • Partial lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Wil'que Westlake Hotel & Residences

Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Wil'que Westlake Hotel & Residences, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas and a free area shuttle, plus an outdoor pool. This upmarket aparthotel has 90 apartments over 8 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer and a living room
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Just a 3-minute walk from West Lake and a 4-minute drive from Ho Chi Minh Mausoleum
  • Free local-area shuttle service
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Wil'que Westlake Hotel & Residences offers its guests a kids' pool, an outdoor pool, and a fitness centre. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Wil'que Westlake Hotel & Residences. For a fee, parking is available.

This 4-star Hanoi aparthotel is smoke free.

Wil'que Westlake Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Parking on site (VND 70,000 per night)
  • Limited on-site self parking

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Tea bags/instant coffee

Dining

  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: VND 750,000 per day

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • On a lake

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 8 floors
  • 90 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wil'que Westlake Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 750000 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self-parking fee: VND 70000 per night
  • Rollaway bed fee: VND 750000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Wil'que Westlake Hotel & Residences offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
Somerset West Lake Hanoi
Wil'que Westlake & Residences
West Lake 254D Hotel Residence
Wil'que Westlake Hotel & Residences Hanoi
Wil'que Westlake Hotel & Residences Aparthotel
Wil'que Westlake Hotel & Residences Aparthotel Hanoi

Wil'que Westlake Hotel & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 110 out of 255 reviews
Rating 8 - Good. 107 out of 255 reviews
Rating 6 - Okay. 27 out of 255 reviews
Rating 4 - Poor. 8 out of 255 reviews
Rating 2 - Terrible. 3 out of 255 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff friendly, large room, good price, great view and a good breakfast.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Deborah Wick

Liked: Cleanliness, amenities, communication
Rooms were clean, location was great for us, hotel is back from the busy street and quiet.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

ARUN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place great pool great experience, very nice staff
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Lina

Liked: Cleanliness, room comfort, communication
We love our stay in
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, communication
The location was very convient to various places like the zoo and aquarium. For us, its also close to various Embassy.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

CHENG BOON

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room though old but is well maintained and cleaned
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, communication
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Liesl

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had an excellent stay! The room is an apartment style so for myself and my adult kids it was perfect and gave us the space to individually recover from jet-lag. It had a full kitchen AND a washing machine which really helped. It is in a great location away from the city center but bear some excellent restaurants in West Lake. Staff were very helpful and friendly and the breakfast was good. The gym is also great (but smells a little musty)! Decent equipment for a small space and I also swam laps one day in the pool and really enjoyed that. I would stay there again!
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Yoshiyasu

Liked: Cleanliness, amenities, communication
I had a comfortable stay. If I had to say one thing, it would be better if thre were more breakfast options and daily changes.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Indra

Liked: Cleanliness, room comfort, communication

Friendly staff

Friendly and supportive staff for the customer. Hotel are clean, close to everywhere.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities, communication
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024
Verified

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities, communication
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024
Verified

4/10 Poor

Verified traveller

Disliked: Communication

Allocated the wrong rooms

Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Gustav

Liked: Cleanliness, amenities, communication
Trevlig personal, bra läge. Några småsaker på rummet som gör att det inte blir bästa betyg.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Shigeki

バスタブ付きを頼んだが、付いて無かった。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Vivien

Liked: Cleanliness, room comfort, communication
Séjour très agréable au calme à quelques minutes du centre historique. Pour les familles qui cherchent un cocon pour qq jours sur Hanoï c’est idéal. La cuisine dans l’appart est un vrai plus pour un hôtel de ce genre, la piscine est incroyable (chaude, propre, serviette,…) et la salle de gym donne directement sur elle. Supermarché juste en face, ATM, restaurants de rue,… tout est là ! Le personnel est formidable, bref ici on se sent comme à la maison !
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

noriko

Liked: Cleanliness, amenities, communication
○スタッフ 受付やレストランのスタッフ、ドアマン、スタッフ全てが優しかったです。 ○朝食は 人20万ドンほどでつけられます。 フォーは毎朝ありました。パンやフルーツ、ヨーグルト、卵料理などベトナムを感じられるものが豊富で朝食を付けてよかったです。 ○キッズルーム あると記載(写真)がありましたが、倉庫になっていてありませんでした。 写真にあるプール横の遊具もありませんでした。 ただ、スタッフが子どもに大変優しくタクシーの乗り降りも手伝ってくれます。子連れで安心して滞在できるホテルでした。
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Yeong-Joo

Liked: Cleanliness, amenities, property conditions & facilities, communication
넓은 객실과 편리한 시설.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

eunhai

Liked: Cleanliness, amenities, property conditions & facilities, communication
직원들이 친철과 배려심이 너무 인상 깊었습니다. 다음에 또 하노이를 간다면 다시 머물고 싶습니다. 그리고 객실도 깨끗해서 머무는 동안에 유쾌한 시간을 가질 수 있어서 좋았습니다
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Yasushi

Disliked: Amenities, property conditions & facilities, communication
ご飯があまり美味しく無い。テレビが映らない。
Stayed 1 night in Feb 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
하노이에 있는 서머셋 중 가장 오래된 호텔이라고 하더라구요..그래서 인지 전반적인 시설이 오래된 걸 숨길 수는 없었지만..청소하고 수리하고..관리를 잘해서인지 청결한 편이었어요. 직원분들 모두 친절하시구요.
Stayed 16 nights in Oct 2021
Verified

8/10 Good

Hue

Liked: Cleanliness, room comfort, communication
Tốt
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeds expections

The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Marvin

Liked: Cleanliness, room comfort
Hotel a bit far from tourist area but it is very silent and comfortable with good view. Service is fair good.
Stayed 4 nights in Jan 2020
Verified

6/10 Okay

Hyukin

가성비론 비추.

생각했던거와는 이미지가 좀 달랐어요. 서호뷰도 안보이고.
Stayed 2 nights in Jan 2020