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Wil'que Westlake Hotel & Residences

4.0 star property

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View from property
Executive Room, 3 Bedrooms | View from room
Premier Studio | Private kitchen | Fridge, microwave, stovetop, electric kettle
Executive Room, 3 Bedrooms | View from room
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • Dryer
  • Kitchen
  • Washer
  • Pool

Explore the area

Map
No 254d Thuy Khue Road, Hanoi, 10000
  • West Lake
    ‪2 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Bedroom

  • 54 sq m
  • Studio
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio

Premier Studio | 1 bedroom, in-room safe, desk, laptop workspace

Premier Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Executive Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 2 Bedrooms

  • 87 sq m
  • Studio
  • 2 bathrooms
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Premier Room, 2 Bedrooms

  • 95 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

Deluxe Room, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms

  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Studio

Executive Studio | 1 bedroom, in-room safe, desk, laptop workspace

Executive Studio

  • 37 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 3 Bedrooms

Deluxe Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 3 Bedrooms

  • 92 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 3 Bedrooms

Executive Room, 3 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 3 Bedrooms

  • 112 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Outdoor pool, pool loungers

Diamond Westlake Suites

  • Pool
  • Kitchen
  • Washer
  • Dryer
4.5 out of 5, Wonderful, (443)
The price is €52
for 1 room
includes taxes & fees
11 Jun - 12 Jun
Diamond Westlake Suites

About this property

Wil'que Westlake Hotel & Residences

Family-friendly aparthotel with free local area shuttle and fitness centre
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include self parking, a children's pool and concierge services. Each apartment provides free WiFi and free wired Internet, an LCD TV with cable channels, and a kitchenette with a fridge, a stovetop and a microwave. Conveniences include a washer/dryer and a sitting area, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
Wil'que Westlake Hotel & Residences offers 90 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and a safe. This accommodation offers separate sitting areas. 32-inch LCD televisions come with premium cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and bidets.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and rice cookers. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Wil'que Westlake Hotel & Residences, you're just a quick walk from West Lake. You'll find features such as free WiFi in public areas and a free area shuttle, plus an outdoor pool. This upmarket aparthotel has 90 apartments over 8 floors. Enjoy your stay with amenities like free WiFi and a kitchenette in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer and a living room
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Just a 3-minute walk from West Lake and a 4-minute drive from Ho Chi Minh Mausoleum
  • Free local-area shuttle service
There's a restaurant on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Wil'que Westlake Hotel & Residences offers its guests a kids' pool, an outdoor pool, and a fitness centre. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Wil'que Westlake Hotel & Residences. For a fee, parking is available.

This 4-star Hanoi aparthotel is smoke free.

Wil'que Westlake Hotel & Residences has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle
  • Parking on site (VND 70,000 per night)

Family friendly

  • Babysitting (surcharge)
  • Children stay free (see details)
  • Children's pool

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Tea bags/instant coffee

Dining

  • A restaurant
  • Limited room service

Bedrooms

  • Alarm clock
  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: VND 500,000 per day

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the airport
  • On a lake

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 8 floors
  • 90 units
  • Access via exterior corridors
  • Bicycle rentals
  • Garden

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wil'que Westlake Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 500000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 982000 per vehicle (one way)
  • Self-parking fee: VND 70000 per night
  • Rollaway bed fee: VND 500000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property is professionally cleaned
Wil'que Westlake Hotel & Residences offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Somerset Aparthotel Hanoi West Lake
Somerset Hanoi West Lake
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi
Somerset West Lake Hanoi Aparthotel
Somerset West Hanoi
Somerset West Lake Hanoi
Wil'que Westlake & Residences
West Lake 254D Hotel Residence
Wil'que Westlake Hotel & Residences Hanoi
Wil'que Westlake Hotel & Residences Aparthotel
Wil'que Westlake Hotel & Residences Aparthotel Hanoi

Wil'que Westlake Hotel & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 234 reviews
Rating 8 - Good. 101 out of 234 reviews
Rating 6 - Okay. 26 out of 234 reviews
Rating 4 - Poor. 8 out of 234 reviews
Rating 2 - Terrible. 3 out of 234 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family

Allocated the wrong rooms

Allocated the wrong room on check in and asked to wait 5-6 hours before being given the correct room. The manger of the hotel was very unapologetic, rude and couldn’t care less what room we were given. She suggested booking direct if you want to make sure you get the rooms you pay for. Booked an executive 3 bedroom with balcony which was good once we were allowed into our room. We also booked a 2 bedroom executive room which was supposed to have a view of west lake but you could not see the lake. All staff other than the manger who we met were extremely nice and friendly which is a shame as the hotel could be and should be so much better. Much better places to stay in and around the west lake area of Hà Nội.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alan Gordon

Liked: Cleanliness, amenities, property conditions & facilities
A great size pool with large lake beside hotel. What you need is close by.
Stayed 6 nights in May 2024

10/10 Excellent

Ponekham

Liked: Cleanliness, property conditions & facilities
Very quiet and further away but I really enjoyed the hotel. Easy to get in and out. Everyone from the front desk, security, door and maid were super friendly and helpful. The Japanese restaurant downstairs with room service was a plus. Oir family enjoyed the pool and the gym with great air conditioner with pool side view was perfect. I would definitely stay there again and recommend it to everyone. My only complaint is the carpet in the bedrooms. If that can get removed (very old) I would give this hotel a 5 star. It’s not fancy but the all around experience was great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert, Bellingham

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Always enjoy the staff, location and amenities
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 27 nights in Feb 2023

10/10 Excellent

Robert, Bellingham

Stayed 19 nights in Jan 2023

8/10 Good

Patricia Nora

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Robert, Bellingham

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Mar 2020

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeds expections

The serviced apartments are bright airy very comfortable fully equiped with top quality items not necessarly the most modern but top of the line quality ageless. The entire staff are well trained friendly and willing to assist even prior to requesting. Everyone is alert causing one to know the guest is welcome. The doorman can be compared only thoes of nobel hotels of London Paris or New York truly a wonderful experience
Stayed 5 nights in Jan 2020

8/10 Good

Antoinius Eduarda J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2019

8/10 Good

Ng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good service for the front counter girls.Helpful & understanding.Well done!The Japanese food at level 1 is good & cheap.We almost have every meal there.Will recommend friends & relatives to this hotel .
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the suite was comfortable and spacious. the restaurant served good food. the hotel staff was friendly and knowledgeable
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and helpful. The rooms were clean and spacious
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Ho

Disliked: Staff & service

Service is not that good. Compliments is bad

Stayed 5 nights in Oct 2019

10/10 Excellent

Kay, Hanoi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff professional and friendly. Door man/Security took care of extra luggage and did so with a smile on their faces.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and staff is very helpful
Stayed 1 night in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME stay

We loved out stay here, modern, clean and good location. Reception and securit staff were excellent giving great local advice and friendly welcomes.
Stayed 3 nights in May 2019

6/10 Okay

khongsak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Emma, Perth, WA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked the executive studio with balcony and lake views. When i arrived the room had no balcony and no lake view. I went to reception and showed them the confirmation email from wotif, to which they replied their executive studios do not have balconies and wotif can write whatever they want about properties. I could change to a balcony room but it would cost extra. I argued back and forth, then went onto somersets direct website which also stated executive rooms have balcony and lake views. At this point they did move us into another room without additional charge. Breakfast was an additional $15 per person per day, and selection was tiny. Also, this hotel is in the middle of nowhere - you cant find breakfast or any sort of meal within walking distance, only coffee shops which do not serve food. We had to take a taxi in and out of old quarter each day (you can walk it in about an hour if you are up for it). Room was clean, no other issues.
Stayed 3 nights in Apr 2019

2/10 Terrible

CP, Kuala Lumpur, Malaysia

Business traveller
Disliked: Property conditions & facilities
Very old conditional Somerset, should avoid it. And is time for them to uplift the property.
Stayed 4 nights in Mar 2019

10/10 Excellent

Ha A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good !

Happy!
Stayed 3 nights in Apr 2019