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Best Western Hartford Hotel & Suites

2.5 star property

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Photo gallery for Best Western Hartford Hotel & Suites

Reception
Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, laptop workspace
Exterior
Seasonal outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas
BBQ/picnic Area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
185 Brainard Rd, Hartford, CT, 06114
  • Connecticut Convention Center
    ‪3 min drive‬
  • Trinity College
    ‪4 min drive‬
  • XL Center
    ‪4 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Hartford Hotel & Suites

Hotel in Hartford with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site.
Best Western Hartford Hotel & Suites offers 129 accommodations with a safe and coffee/tea makers. This accommodation is furnished with king sofa beds and day beds. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels and first-run films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at Best Western Hartford Hotel & Suites. During your stay, you'll be within walking distance of Colt Park. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Colt Park and a few minutes from East Hartford Shopping Center
Best Western Hartford Hotel & Suites offers its guests a fitness centre and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 920 square feet (85 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at Best Western Hartford Hotel & Suites. Free self parking is available.

Smoking is allowed in designated areas at this Hartford hotel.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 920 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 24 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Best Western Hartford Hotel & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 413 out of 999 reviews
Rating 8 - Good. 238 out of 999 reviews
Rating 6 - Okay. 160 out of 999 reviews
Rating 4 - Poor. 104 out of 999 reviews
Rating 2 - Terrible. 84 out of 999 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Lovejot

Disliked: Staff & service
I didn’t check inn because they not allowed us to early checking I really feel so terrible I paid free money is there any way that u can send me my refund pls
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Feb 2025

10/10 Excellent

Erin, Dracut

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, from check in, to forgetting my cell in my room after check out. They were very kind and helpful. My room was extremely clean and the layout was welcoming. I will for sure stay here again when I come for work.
Stayed 1 night in Feb 2025

10/10 Excellent

William, Hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Jan 2025

8/10 Good

Steve

Stayed 1 night in Jan 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Allison

Stayed 1 night in Jan 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2024

6/10 Okay

Judith

Liked: Property conditions & facilities, room comfort

Not What I Expect from BW

Housekeeping was lax. Shampoo was almost completely used up. Walls were incredibly thin, loud neighbors, need some soundproofing.
Stayed 1 night in Jan 2025

6/10 Okay

John

Disliked: Cleanliness

Just OK but it stunk, literally

The first floor smelled of pot throughout. Luckily our room was on the far end which was OK. I'm addition, the entire hotel had this odd smell, can't even guess what that was. The shower had a few hairs on the wall. The TV was the smallest I've seen in years.
Stayed 1 night in Jan 2025

8/10 Good

Vivienne

Business traveller
Liked: Cleanliness, room comfort

good stay

A nice stay but nothing special. Room ok and beds comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

We were visiting Hartford, CT for our daughters volleyball tournament. The hotel was only one exit away from the CT Convention Center. The rooms were clean and spacious. Our rooms were cleaned daily. Breakfast offered a variety of options. Coffee, tea, and hot chocolate were complimentary 24 hours. There is a McDonalds, Subway, and Dunkin’ Donuts within the area. The gas stations also have convenient store items and snacks.
Stayed 3 nights in Jan 2025

6/10 Okay

KATIE

Business traveller, Travelled with group
It was generally fine. Free breakfast limited but a plus nonetheless. The hotel had a strong smell of marijuana - all through halls and elevator except lobby. Even our room to me smelt. Do what you wanna do- but not inside hotel. The area leaves a little to be desired, but it is in Hartford and convenient to highway. Front desk was polite and professional. Called for more towels and told to come get.
Stayed 1 night in Jan 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly. Breakfast is good. Would have liked towels changed daily.
Stayed 3 nights in Jan 2025

2/10 Terrible

Julieann

Our car broke down on our way. The transmission went. We had to get towed back home and we called to let them know. I was told they’d call back after seeing if they could refund us. But no one ever reached out.
Stayed 1 night in Jan 2025

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable. Staff was very nice and accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Giovanni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Jan 2025

8/10 Good

VALBERT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location clean rooms the staff was awesome. The bed was so comfortable and spotless bathrooms. My only discomfort was the room was cold. The heating system didn’t work at all. The temperature didn’t improve although we changed the temperature several times. Other than that I’ll definitely re-visit. We told the front desk clerk about the temperature when we were leaving
Stayed 1 night in Jan 2025

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were huge!
Stayed 1 night in Jan 2025

10/10 Excellent

Yevgen

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

William

Stayed 2 nights in Dec 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Dec 2024

10/10 Excellent

Shalini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the room and vibe was very much comfortable,great privacy and it was just peaceful
Stayed 1 night in Dec 2024