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Rafaela Hotel Heidelberg

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Photo gallery for Rafaela Hotel Heidelberg

Reception
Lobby lounge
Lobby sitting area
Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Shower, free toiletries, hair dryer, towels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping

Explore the area

View in a map
Lutherstr. 17, Heidelberg, 69120
  • Place, Neckarwiese
    ‪8 min walk‬
  • Place, University of Heidelberg Old Campus
    ‪20 min walk‬
  • Place, Heidelberg Castle
    ‪9 min drive‬
  • Airport, Mannheim (MHG)
    ‪19 min drive‬

Room options

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Family Room

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Double Room

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

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  • Free Wi-Fi
  • Air-conditioning
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4.7 out of 5, Exceptional, 535 reviews
The price is €115
includes taxes & fees
21 Jun - 22 Jun
NH Collection Heidelberg

About this property

Rafaela Hotel Heidelberg

This smoke-free hotel features a bar/lounge, a coffee shop/cafe and coffee/tea in a common area. WiFi in public areas is free. Additionally, express check-in, express check-out and free newspapers are on-site. Housekeeping is available on request.
Rafaela Hotel Heidelberg offers 25 accommodations with a safe and a hairdryer. This accommodation is furnished with sofa beds and desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Rafaela Hotel Heidelberg. During your stay, you're just a quick walk from Neckar Valley-Odenwald Nature Park. Free WiFi in public areas, a bar and a coffee shop/cafe are available.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, multilingual staff and a lift
  • On-site recreation includes a playground
  • 6 minutes by foot from Neckarwiese and a 4-minute drive from Heidelberg University Library
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Rafaela Hotel Heidelberg also features multilingual staff, coffee/tea in common area, and complimentary newspapers in the lobby.

This 3-star Heidelberg hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 20 per day)
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; EUR 9.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • In-room sofa bed
  • Playground
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for EUR 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 5 nights. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.5 per person
  • Nearby parking fee: EUR 20 per day(984 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
Tax ID - DE317452583
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Rafaela Hotel
Rafaela Heidelberg
Rafaela Hotel Heidelberg Hotel
Rafaela Hotel Heidelberg Heidelberg
Rafaela Hotel Heidelberg Hotel Heidelberg

Rafaela Hotel Heidelberg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 78 out of 97 reviews
Rating 8 - Good. 14 out of 97 reviews
Rating 6 - Okay. 3 out of 97 reviews
Rating 4 - Poor. 2 out of 97 reviews
Rating 2 - Terrible. 0 out of 97 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Helga

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff, nice breakfast and clean rooms
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Great location, beautiful hotel and friendly staff :)
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and clean. Staff and service were excellent, very friendly. Nice part of town and breakfast was lovely. Would stay here again
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, breakfast was very good, silent rooms!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Nichola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another fantastic stay
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favorite place to stay in Heidelberg.

Always quiet, clean and comfortable, with a good breakfast, friendly staff, and a convenient location.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel “across the river” but near The Philosopher’s Way. Vibrant, but safe neighborhood. I’d stay here again in a heartbeat. The staff are very kind and helpful.
Parking can be a bit tight, but there are spots to be found.
This city is made for walking!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We loved the location of this hotel. It’s located on a lovely little square with bars, cafes, bakeries, and even a market while we were there. An easy walk to the old city. Staff in the hotel were super friendly and helpful.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the hotel are very friendly and caring. This is the best hotel we had stayed in Germany.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Staff was wonderful, excellent communication, very helpful. Room was spotless. Everything worked great. View from the room was wonderful. Location was wonderful. Wish I had more time to explore the immediate area. Will definitely stay there again
Woke up to this view every day. One of the highlights of my trip!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean and quite.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quiet small hotel

Excellent, small quiet hotel very conveniently located outside the old town but close eneough to walk there, and with normal neighborhood serving stores nearby. Good breakfast selection from a small but full buffet
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Khoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very well maintained, modest hotel in a lovely part of town. The staff is very friendly and accommodating but note that the reception desk closes between 10:30p and 6:30a. The hotel is small and not spectacular but for a simple, straightforward stay in Heidelberg on a charming square (with a farmers market some mornings) it’s really exceptional.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Friendly staff. Charming area of town.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Jenny

A great experience! Nice staff, clean rooms and night number two we got the penthouseroom with a splendid view. Highly recommend this hotel!
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the old part of town. Easy transportation access. The nicest part is the staff is very helpful, pleasant and I would definitely stay there again.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Lele

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. A little off the main attractions. Room was very clean.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern rooms, very friendly staff, good breakfast. The location is golden with several bars and restaurants nearby, a short walk to Philosopher's Walk and across the bridge to the Old Town. Saturday market right in front of the door.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location in the new town, close to the bridge to get to the old town, without the crowds of tourists. Looks out onto square with outdoor cafes. Staff friendly and helpful.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Nahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

JISOO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind reception. Clean room. Walkable everywhere. Fresh and healthy breakfast. Perfect hotel in Heidelberg.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great recently-renovated small hotel

Quiet, clean and comfortable, in a very nice old part of town across the river from the university. I am told there is a market on Saturday and Wednesday in the square that the rooms face, so I would expect some early morning noise as that gets set up. Breakfast was excellent, and less than €10.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great new hotel

We booked this hotel while traveling Germany; it was close to downtown. The hotel is nice, the area is nice and lots of options, and only a 20 min walk to the bridge. We ended up with the handicapped room. Growing up with a handicapped mother this was one of the best handicapped bathrooms I had ever seen.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely. Our room had a gorgeous view over a lovely open platz (though the bar was a little lively late into a Wednesday night with windows open). The rooms were extremely comfortable, the morning buffet was lovely, and the staff were warm and attentive. The location was easily walkable to old town and the castle for those who don't have issues walking on tour. We also enjoyed a drink in the platz outside the restaurant while there. It's an affordable, lovely place to stay. Thank you Rafaela!
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were excellent. Major plus is this hotel is only 4 years old and has A/C in its rooms. It is a little bit of a walk to the old city of Heidelberg a little over a mile but if you walk along the river it is nice. Their is not parking so you will need to park in the parking garage which is about a 10 minute walk. Overall this hotel was a very nice stay.
Stayed 2 nights in Jul 2023