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Hersonissos Palace - All Inclusive

5.0 star property

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Exterior detail
Exterior
Single Room | Desk, free cots/infant beds
Outdoor wedding area
Beach nearby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Dedalou 10 Street, Hersonissos, Crete Island, 70014
  • Place, Convention Centre Creta Maris
    ‪3 min walk‬
  • Place, Port of Hersonissos
    ‪7 min walk‬
  • Place, Aquaworld Aquarium
    ‪10 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪21 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, free cots/infant beds

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Partial Sea View

Desk, free cots/infant beds

Twin Room, Partial Sea View

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Twin Room

Twin Room | Desk, free cots/infant beds

Twin Room

  • Sleeps 3
  • 1 Double Sofa Bed and 1 Double Bed

View all photos for Suite

Desk, free cots/infant beds

Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Breakfast included
  • All-inclusive
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About this property

Hersonissos Palace - All Inclusive

All-inclusive property with 2 outdoor pools and free breakfast
2 outdoor pools, an indoor pool and a restaurant are available at this property. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar.
Hersonissos Palace - All Inclusive offers 199 air-conditioned accommodations with complimentary slippers and a hairdryer. Rooms open to furnished balconies. 50-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hersonissos Palace - All Inclusive, you're just a quick walk from Convention Centre Creta Maris. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar and 2 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Just a 3-minute drive from Star Beach Water Park and 12 minutes from Stalis Beach
Hersonissos Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hersonissos Palace - All Inclusive offers its guests 2 outdoor swimming pools, an outdoor tennis court, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available. Public spaces have free WiFi.

A business centre and a meeting room are available. A fitness centre, a terrace, and a garden are also featured at the luxury Hersonissos Palace - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Hersonissos property.

Guests are served a free full breakfast.
On-site venue – This buffet restaurant serves breakfast, lunch and dinner.
On-site venue No. 2 – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch plasma TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 1039Κ014A0046100
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hersonissos Palace
Hersonissos Palace Hotel
Palace Hersonissos
Palace Hotel Hersonissos
Hersonissos Palace Hotel Crete, Greece
Hersonissos Palace All Inclusive All-inclusive property
Hersonissos Palace All Inclusive
All-inclusive property Hersonissos Palace - All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace
Palace All Inclusive All-inclusive property
Palace All Inclusive
Hersonissos All Inclusive
Hersonissos Palace All Inclusive
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace - All Inclusive All-inclusive property

Hersonissos Palace - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 30 reviews
Rating 8 - Good. 9 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 4 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was very nice and friendly!
Stayed 7 nights in Aug 2025

10/10 Excellent

Dainora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel

Excellent hotel: good location - 3 min walk to the sea and 10 min walk to the center on foot distance, a little further from the noise of night bars. Good food - we had AI - food was plentiful and varied, 10-24 hours delicious cocktails and local alcoholic drinks at pool Bar and seaside Know Bar are included. There is also a sunbeds next to the Know bar, but they are over the road further from the seafront and it is very, very hot to be there. Sunbeds on the beach are paid 10-12 eur per day for 2 sunbeds and an umbrella. However, the beach is sandy and it is great to lie on the sand as anyone wants. The sea is very rocky, the rocks are huge and sharp, so swimming shoes are required. Without shoes, unfortunately, I hurt my foot badly 😪 We had spacious Suites room with large 2 balconies. Room were cleaned and towels changed daily. The air conditioner worked great. The room had 2 small fridges, 2 kettles, 2 large TVs with Netflix. Wifi worked well in the room. The car can be parked in the hotel parking, no need to book in advance. The service staff is especially pleasant and helpful. We will definitely come back. A couple of little things that Hotel could be improved - set up the belong sunbeds right on the beach and fix the unpleasant smell from the bathroom sink.
Stayed 5 nights in Jul 2025

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

2/10 Terrible

Vanessa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't be fooled by the photos. This hotel is not five stars. This hotel is less than 5 stars. It's disgusting, the cleaning is poorly done, the hotel conditions are deplorable, everything is old, the drinks at the all inclusive are terrible, the food is very average. The hotel is in a very old area, the view is terrible. We spent a week at this hotel and felt completely deceived by the photos on the booking website. To make matters worse, they don't allow you to pay the tourist tax by card. The lady at reception is not very friendly. The only positive point is the restaurant staff who are very helpful.
Stayed 7 nights in Sep 2024

6/10 Okay

Manij

Liked: Cleanliness
Looks average. As someone mentioned before the bed frame really does block the TV. Had a family room with sofa bed which creaked quite badly even when a three year old turned in their sleep. Overall condition of the hotel could be improved
Stayed 7 nights in Aug 2024

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2024

4/10 Poor

Paul

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

First disappointing Hotels.com booking

My search for a hotel was predominantly driven by the star rating, this is definitely not a 5 star hotel. The facility descriptions are inaccurate and misleading. 'Poolside bar and two bars/lounges' - There was a poolside bar but that was it. There was one more bar but it was never open and the image of a bar on the site wasn't there at all. Also, for some reason the 'all-inclusive' stops at midnight at the poolside bar. That just seems a bit strange as the bar only stays open until 1am so why bother charging for that hour. 'Two outdoor pools' - there was only one and there were never anywhere near enough sun loungers for the size of the hotel or the number of guests. The indoor pool does exist but we never saw anyone use it. It needs updating as it's very tired. I didn't see a tennis court and the images give the impression that the hotel is right on the beach, it's not. It's only about 100 yards away and there is a beach bar there but the photos are misleading. The bedroom and bathroom were very nice and generally the staff were very helpful and friendly. The food in the restaurant needs to be covered as there were a lot of flies, so it was best to choose something as they brought out a new tray, or choose something from the grill as they cooked it. The choice and quality was pretty good though. All in all we did have a nice break but just think the details are not accurate. I wouldn't have chosen to stay there now I know how it really is.
Stayed 6 nights in Jun 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The Palace is advertised as a 5 star, however it should be rated as 4 star. I had to move the bed to watch an uninterrupted view of the TV as one of the four posters posts was in the middle of the TV view. There are no t-bags or milk in the room and I had to continually ask for more coffee and sugar. The staff were always very helpful and accommodating. The room is comfortable, but does not warrant a 5 star. There is no shuttle service to the airport, which costs a basic 45 Euros. The Diana supermarket is handy at a 2 minute walk and the beach and bars are 5 minutes walk, although the beach is flooded with sun loungers that all belong to the various bars. The beach is very rocky near the shore line. The food is good, however very little seafood. Mussels were available once and fish was generally served in a sauce. A nice hotel, conveniently located with helpful staff, but as stated not a 5 star.
Stayed 14 nights in May 2023

8/10 Good

kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 night stay

Very nice stay for 1 night, beds were very comfortable and nice pillows, the bar by the beach was really nice with lovely view!
Stayed 1 night in May 2023

4/10 Poor

ozlem

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were extremely friendly, however we booked the hotel with my cousin for my birthday as it was advertised as a spa hotel and some pictures look misleading We had to leave after the first night and check in at another hotel In 4 places it states a spa and massages available, there was nothing of the kind We wasted money with cabs getting there and then having to take us to another hotel with no refund for that Highly disappointed
Stayed 5 nights in May 2023

6/10 Okay

renzo

Liked: Cleanliness, property conditions & facilities
Goed en net hotel
Stayed 7 nights in Jul 2025

4/10 Poor

Roni

Stayed 6 nights in Jul 2025

10/10 Excellent

FABRICE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très bien, les chambres sont rénovées et propre, le wi-fi fonctionne correctement. Les repas sont riches, variés et de bonne qualité. De nombreux commerces, Bar et restaurants sont à proximité. Nous avons apprécié le séjour.
Stayed 7 nights in Apr 2025

10/10 Excellent

Mattia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran bell'hotel vicino alla spiaggia, con la formula All Inclusive, si vive un experience totalmente rilassante. Ultra consigliato, qualunque sia il motivo della visita a Creta.
Stayed 6 nights in Aug 2024

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zuvorkommendes und hilfsbereites Personal, strandnah, 3-4 Sterne
Stayed 7 nights in Aug 2024

6/10 Okay

OLIEL

Travelled with family
Liked: Cleanliness, staff & service

Bon rapport qualité prix

J’ai séjourné 1 semaine dans cet hôtel, il ne vaut pas les 5 étoiles et la dénomination palace. En effet, sur 3 piscines 1 seule est accessible, la piscine intérieur et située à côté de la salle de sport ( qui est glauque) en sous sol et n’est pas entretenue donc inutilisable, la seconde piscine extérieure est fermée. La Reception de l’hôtel se trouve au 2eme étage choses surprenante de plus taxe de séjours à payer qu’en cash. La nourriture que dire il s’agit pour ma part d’une cantine entrée de gamme, le café en grain est en supplément cependant vous pouvez avoir du café goût eau chaude a volonté. Les chambres sont plutôt moderne cependant il faut payer des extra pour avoir accès au coffre. Le personnel de chambre + accueil sont plutôt agréable cependant le responsable de restauration qui semble être le patron n’a jamais décrocher un bonjour/bonsoir ou un sourire. Petite plus de l’hôtel un médecin est disponible pendant 30 minutes tous les jours de 15h à 15h30.
Stayed 6 nights in Oct 2023

8/10 Good

Andre

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Alles ok
Stayed 5 nights in Oct 2023

8/10 Good

HOURI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trés bien je recommande

Hôtel très bien placé. Très propre et le personnel en plus d'être très accueillant est de bon conseil et bienveillant.
Stayed 3 nights in Sep 2023

4/10 Poor

Florian

Business traveller
Disliked: Property conditions & facilities, room comfort

Not a 5 star hotel

Starting with the arrival, the entrance has many stairs so arriving guests have to use the elevator, which doesn’t have a description on which floor the reception is. The hotel urgently needs renovation it the everything except the rooms looks very dated. The rooms look modern. The AC in my room didn’t work and it took a while until it got repaired. The janitor also had to reset the TV and the shower drain was clogged. The food was rather basic, the coffee horrible, all together I wouldn’t give this hotel more than 3 stars
Stayed 1 night in Sep 2023

6/10 Okay

Claus

Travelled with family
Liked: Cleanliness

ok hotel

Fin beliggenhed. Serviceminded receptionist personale. Bar personale ikke så servicemindede. Fin rengøring. Det ene værelse meget fint til tre personer det andet til 2 var noget mere "snævert" uagtet det var til samme pris. Maden ikke fantastisk men dog acceptabelt og vi valgte derfor at spise ude to dage selv om vi havde all inklusive.
Stayed 7 nights in Jul 2023

8/10 Good

Maurizio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Amandine LE

Travelled with partner
Liked: Cleanliness, staff & service
Un 5 étoiles qui mérite un 2-3 étoiles max. Nous avons vu des 4 étoiles 10x plus beau et équipé que celui ci. Le personnel d’accueil est serviable par contre les femmes de ménage une autre histoire. 3 schampoing et 3 après schampoing et mais seulement 1 gel douche pour 5jours. Si vous demandez à la femme de ménage de vous en passez elle dira non de voir avec l’accueil alors qu’elle a tous les produits sur son chariot. Une salle de sport dans un sous sol qui pue les poubelles. Un sauna qui n’est pas en fonctionnement. Une piscine intérieur triste et qui ne donne pas envie car en sous sol elle Aussi dans un endroit pas accueillant. Concernant autour de l’hôtel bah il est au milieu d’immeuble qui font getto. Le restaurant surveillez vos assiettes sinon elles sont vite retiré par ceux qui débarrasse. Nourriture de gros. Sans élaboration. Gras et en sauce. Spécialité chinoise alors qu’on est en Crète. L’accueil de l’hôtel pareil est triste pas chaleureux sans âme. La chambre qu’en a elle rien à dire. Mais loin d’un 5 étoiles.
Stayed 5 nights in Jun 2023

8/10 Good

Reinhard, Witzeeze

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Insgesamt würden wir es als ein 4-5 Sterne Hotel einstufen. Wenn man die Landeskategorie zugrunde legt ist es sicherlich ein 5 Sterne Hotel. Der Restaurantmanager Dimitros ist sehr umsichtig und Service-orientiert. Aber das gleiche auch für die anderen Bediensteten an Reception, Bar und Beach Restaurant. Übrigens ist es zu empfehlen mindestens einmal Dinner am Strand in dem zum Hotel gehörenden Beach Restaurant einzunehmen. Das Hotel ist zwar nicht das neueste aber vollkommen akzeptabel und sauber. Preis und Leistungsverhältnis bei unserer Buchung waren absolut OK. Wir haben ein tolles Zimmer im 4 .OG mit Meerblick gehabt. Allerdings bei offenem Fenster abends manchmal etwas laut, da eine Verbindungsstraße zum Strand und Hafen an der Vorderseite des Hotels vorbeiführt. Aber ohne Straßen geht es halt auch nicht. Es ist zwar kein direktes Strandhotel, aber es sind lediglich ca. 60m bis zum Meer. In anderen Anlagen, die sich als Strandanlage bewerben, hat man sehr oft weitere Wege bis zum Strand als im Hersonissos Palace. Wir können das Hotel bedenkenlos weiterempfehlen. R... und M.. Ehepaar Mitte 60 aus DE/ SH
Stayed 5 nights in Jun 2023

8/10 Good

Nikolaos

Liked: Cleanliness, room comfort

Πολύ καλό για τα χρήματα του

Αρκετά καλό το ξενοδοχείο . Πολύ καλή εξυπηρέτηση , Άριστο φαγητό , πολύ μέτρια τοποθεσία με πολύ θόρυβο . Τίποτα το ενδιαφέρον από αυτή την περιοχή .
Stayed 7 nights in May 2023

10/10 Excellent

Viktoria

Stayed 5 nights in May 2023