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Sure Hotel by Best Western Hilden-Duesseldorf

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Photo gallery for Sure Hotel by Best Western Hilden-Duesseldorf

Food and drink
Business Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Food and drink
Lobby
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
Schwanenstr. 27, Hilden, NW, 40721
  • Place, Hildorado
    ‪16 min walk‬
  • Place, LANXESS Arena
    ‪36 min drive‬
  • Place, Cologne Cathedral
    ‪40 min drive‬
  • Airport, Düsseldorf (DUS-Düsseldorf Intl.)
    ‪35 min drive‬

Room options

View all photos for Business Room, 1 Single Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 1 Single Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Business Room, 1 Double Bed

Business Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Business Room, 1 Double Bed

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Double Bed

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds

7.6 out of 10
Good
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Single Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Single Bed (Quiet Location)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Comfort Room, 1 Single Bed (Quiet Location)

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed (Quiet Location)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Comfort Room, 1 Double Bed (Quiet Location)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Similar properties

Exterior
Hotel Anna Hilden
Hilden
  • Free Wi-Fi
  • Breakfast available
  • Parking available
  • Housekeeping
3.8 out of 5, Good, 11 reviews
The price is €82
includes taxes & fees
27 Jun - 28 Jun
Hotel Anna Hilden

About this property

Sure Hotel by Best Western Hilden-Duesseldorf

A restaurant, a bar/lounge and self parking are available at this hotel. WiFi in public areas is free. Other amenities include a business centre, dry cleaning and laundry facilities. Housekeeping is available on request.
Sure Hotel by Best Western Hilden-Duesseldorf offers 93 accommodations with a safe and complimentary bottles of water. LED televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Hilden hotel provides complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Sure Hotel by Best Western Hilden-Duesseldorf, you'll be close to Benrath Palace. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 10 minutes by car from Classic Remise Duesseldorf and 14 minutes from Konigsallee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and 8 meeting rooms are available.

WiFi is free in public spaces. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sure Hotel by Best Western Hilden-Duesseldorf. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Hilden hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:00 AM to 10:00 AM.
Amber's Restaurant – On-site restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (EUR 15 per night)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:00 AM to 10:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Amber's Restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • Area rugs in room
  • Lift (80 centimetre wide door)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 9.5 for children
  • Uncovered self-parking fee: EUR 15.00 per night
  • Pet fee: EUR 20.00 per pet, per night
  • Rollaway bed fee: EUR 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Amber Duesseldorf
Amber Hilden
Amber Hilden Duesseldorf
Amber Hotel Duesseldorf
Amber Hotel Hilden
Amber Hotel Hilden Duesseldorf
Duesseldorf Hilden
Hilden Amber Hotel
Hotel Amber Hilden
Hotel Hilden Amber
Sure By Hilden Duesseldorf
Amber Hotel Hilden Duesseldorf
Sure Hotel by Best Western Hilden Duesseldorf
Sure Hotel by Best Western Hilden-Duesseldorf Hotel
Sure Hotel by Best Western Hilden-Duesseldorf Hilden
Sure Hotel by Best Western Hilden-Duesseldorf Hotel Hilden

Sure Hotel by Best Western Hilden-Duesseldorf Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 184 reviews
Rating 8 - Good. 79 out of 184 reviews
Rating 6 - Okay. 35 out of 184 reviews
Rating 4 - Poor. 4 out of 184 reviews
Rating 2 - Terrible. 5 out of 184 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Emiliano

Liked: Cleanliness, staff & service, amenities
Good services, old rooms, nice restaurant.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Nice hotel, use it frequently when on business in the area. clean, decent breakfast, whats more to ask!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really good hotel. Pretty clean and in nice area. Beds were good and staff were friendly.
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Mert

Disliked: Staff & service
Good location, cold people
Stayed 1 night in Oct 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Central part of town was an easy walk.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at all with this hotel. Would stay again and recommend to others.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coming back

Simple, good location, onsite parking, great value for your money
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Annie

That hotel needs a make over. The front desk is the only area they renovated after the storm. The rooms and bathrooms need a well needed refresh with everything. Location is great I’ve been staying there for 14 years at least once a month in the last 2 years.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Meghana

Liked: Cleanliness, staff & service, property conditions & facilities
I reached the hotel very late at night and I got a nice, polite welcome at that time.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service
We were in town for a family event and spent two nights at Sure Hotel by Best Western Hilden-Duesseldorf. We had a great stay! The hotel is located near the quaint downtown area. We caught the S-Bahn to Düsseldorf from Hilden Süd which was about a 15 min walk. Check-in was quick and easy and the hotel staff was very friendly. Our rooms very extremely comfortable and very clean. We also enjoyed the breakfast buffet which offered a variety of food options for every family member. We would definitely stay at this hotel again.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Yasin Bekir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

John

I’ve stayed at this hotel several times, several years, nothing has been updated, this hotel can add a coffee machine to each room. New carpet should be install.
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

Annie

The room was soooo cold I left a day earlier The front desk said they’d send a portable heater, nothing was sent. I had mentioned it also on the first day. They didn’t seems to care. Since my room was paid for 3 night , left on the 2 Day. The hotel is out dated.
Stayed 3 nights in Dec 2024
Verified

6/10 Okay

Nicolaj

Liked: Cleanliness, property conditions & facilities, room comfort

Tolerable, but unprofessional staff

Staff was at times very unprofessional. We waited hours for our drinks and food, even though there were only a handful of guests at the bar/restaurant. Some of the staff seemed very inexperienced and one even private made prive phone calls while working.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
Nettes Personal, tolle Lobby und Restaurant, Zimmer älter aber sehr gepflegt, sehr gutes Preis-Leistungs-Verhältnis.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Florian

Liked: Cleanliness, amenities, property conditions & facilities
Zimmer sauber und Einrichtung in der Lobby und Frühstücksbereich. Nette Mitarbeiter.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Armando

Liked: Cleanliness, staff & service
Quarto limpo! Funcionários atenciosos! Pequeno almoço muito bom! Localização mesmo no centro de Hilden!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lars-Åke

Liked: Cleanliness, staff & service, amenities
Mysigt rum och hotell ., jättebra frukost!!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Horst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles wunderbar
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Myung Hee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
유럽 여행중 주차 고민 없이 젤 편하게 체크인 한 곳 호탤도 깨끗하고 작원이 친절했다 강추!!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Alexandra

Liked: Staff & service
Das Frühstück war ausreichend und gut. Die Betten waren sehr bequem.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Mooi
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel mit grossem Frühstücksbuffet
Stayed 2 nights in Aug 2024