I have a hard time with this place. While the concept is great, it is not comfortable at all.
The beds are hard as a rock, difficult to climb into (and I’m only 5'4”), and the noise between capsules is ridiculous. I checked in around 6pm, wasn’t given much information about the amenities, and was simply told where to go and left to fend for myself.
The location is convenient, close to a lot, but after exploring for a couple of hours I decided to retire to my capsule around 9:40pm. I tried to log into the TV, but it was such a difficult feat that I gave up and just listened to my phone. Once I finally fell asleep, I was woken by people hooking up in a capsule nearby—it was completely inappropriate. After that, I turned up my earbuds, only to be woken again by a loud snorer.
When I opened my pod, I found another guest struggling to sleep as well because of the uncomfortable beds and the noise. When I mentioned this to the front desk, they told me that guest was checking out that day and that it “shouldn’t be an issue.” But the reality was, I was unable to sleep at all.
At 2am and again at 4:30am, I got up to lodge further complaints and told staff I was making alternative lodging arrangements. They were apologetic but said I would need to return when the manager was on duty in the morning. At 5am, I gave up trying to rest and went for a walk, as it was simply impossible to relax with the noise and the hard bed.
When I came back, I decided to take a quick shower—only to step on