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Russ Hill Hotel

3.0 star property

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Photo gallery for Russ Hill Hotel

Reception
Lobby
Reception
Lounge
Bar (on property)

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
Charlwood, Gatwick, Horley, England, RH6 0EL
  • Place, Gatwick Aviation Museum
    ‪5 min drive‬
  • Place, Ifield Golf Club
    ‪8 min drive‬
  • Place, Manor Royal Business Park
    ‪8 min drive‬
  • Airport, London (LGW-Gatwick)
    ‪12 min drive‬

Room options

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for City Double Room

City Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

City Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Russ Hill Hotel

Mediterranean hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and a garden are on-site. Housekeeping is available once per stay.
Russ Hill Hotel offers 190 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Horley hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

During your stay at Russ Hill Hotel, you'll be within walking distance of Gatwick Aviation Museum. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • 7 minutes by car from Manor Royal Business Park and 11 minutes from K2 Crawley Leisure Center
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This Mediterranean Horley hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.
Ruspers Restaurant – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Garden Lounge Bar – This bistro serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 5 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 7 AM to 9:30 AM for a fee: GBP 10.50 for adults and GBP 5.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ruspers Restaurant
  • The Garden Lounge Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.50 for adults and from GBP 5.25 for children
  • Uncovered self-parking fee: GBP 5 per day
  • Pet fee: GBP 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Russ Hill Horley
Russ Hill Hotel Horley
Hotel Russ Hill
Russ Hill Hotel Hotel
Russ Hill Hotel Horley
Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 133 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 267 out of 1001 reviews
Rating 4 - Poor. 190 out of 1001 reviews
Rating 2 - Terrible. 185 out of 1001 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Adrian

Stayed 1 night in Oct 2025

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was ok for for the money
Stayed 2 nights in Oct 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dont know didnt have children with us but staff were friendly and helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

Terrance

Stayed 1 night in Sep 2025

10/10 Excellent

tina

Stayed 1 night in Sep 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed a nights stop before flying! The buffet food was priced reasonable and tasted absolutely delicious. Definitely do it again
Stayed 1 night in Sep 2025

10/10 Excellent

joel

Liked: Amenities
Good to stay a night
Stayed 1 night in Sep 2025

2/10 Terrible

Joy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great to stay here. Been several times booked again for next year
Stayed 1 night in Sep 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Okay for the money - you get what you pay for; however, don't bother with breakfast. Dinner in the bar was ok, nothing special
Stayed 1 night in Sep 2025

6/10 Okay

Ian

Stayed 1 night in Sep 2025

4/10 Poor

Sally

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself was impressive as you walked in. Staff at reception were very nice. The room itself was very dated. The windows were not good, we thought they were still open when shut, they let so much noise in. The curtains were hanging off the rail so we were unable to close them properly.The shower curtain was mouldy and the bathroom smelt bad as a result of that. The mattress on the bed was so hard and uncomfortable. The hotel itself was so noisy even through the night, all in all we had a really bad sleepless night. Would not stay here again.
Stayed 1 night in Sep 2025

8/10 Good

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
This was a last minute booking for an overnight before our flight. You could tell it was once a grand old place but is now a bit unloved bit for what we paid it done the job. Staff were fine and free parking! It only took 10 mins to get to the airport so very convenient. No idea what the food was like as we did try any.
Stayed 1 night in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great proximity to Crawley and Gatwick if you are needing to stay nearby, was greeted at Reception with a friendly smile and welcome, with quick check in process. Finding my room was fun on the ground floor - was sign posted well, just a long corridor of twists and turns which made me smile! Had a no window room which is absolutely fine if you are arriving just for an evening, it didn't bother me at all, there is a sky light with a blind, and it meant i slept well. Couldn't hear any noise from the room. There is a restaurant on site which I wish i'd known beforehand. Parking for one night was a little harder to find as lots of people were parking up and leaving them there during their holidays away, so only a couple of spaces free close to the hotel when I arrived. Easy check out, room spacious, TV, tea and coffee, plenty of towels. I'd happily stay here again and will actively look for it again if I need to be close by
Stayed 1 night in Sep 2025

6/10 Okay

Kayleigh Anne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel was actually lovely we got our room fast didn't have to wait too much the cleanliness wasn't too bad TV could of been better as didn't really work you see a plane every 5-10 mins which my son loved the wait at the bar was horrendous though they had 1 barman and 1 chef took us half an hour nearly an hour to get a drink and wasnt even too busy the food so over priced but looked really nice could maybe make it more family friendly like a little park or even something small like a tyre swing as my son was very bored and nothing for him to do he is 3 btw. Was warm in the room and windows didn't open much good for kids but not adults we only stayed for 1 evening as had early morning flights got food delivered via just eat which was brilliant the staff was friendly the barman very hard to understand English but he shouldn't of been alone as kept being needed in the kitchen hence why the wait was so long. Over all i would definitely stay again next time i get a early morning flight but if your looking for somewhere date night or whatever i don't recommend no entertainment hall or nothing just a bar rooms and an outside area with nothing to do.
Stayed 1 night in Jun 2025

2/10 Terrible

Anabelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room that we were staying in was so smelly, it smelt like cigarette smoke throughout the room and in the hallways as well. Our clothes and all of our belongings smell like this room now. Our room did not have any windows or balcony doors, so the room had no ventilation whatsoever and it was so humid, stuffy and hot in the room, with a small fan to provide little to no relief. Lucky we were booked on the ground floor, as there were no lifts at the property. The fire alarm went off twice in one night and there was no information on what to do, we thought our room was malfunctioning, but turns out it was everyone in our section. We didn’t know if we had to evacuate, and staff didn’t tell us what to do. If you book through Expedia, make sure you double check if your breakfast is included, because we paid for breakfast, then I checked my booking and it was actually included. Grateful they returned the money, but this should be something that should be checked in advance. We were only provided one roll of toilet paper, and other guests found it difficult to receive any additional amenities such as a towel so we did not bother asking for an extra roll as we were already checking out that day.
Stayed 2 nights in Sep 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean room. Helpful staff. My stay was Saturday night: a lot of people and quitr noisy.
Stayed 1 night in Sep 2025

6/10 Okay

Nishanthan

Travelled with family
Liked: Room comfort
Stayed 1 night in Sep 2025

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only downside to our stay was the parking. The hotel hosts long-term airport parking on site, and it was jam packed when we arrived.
Stayed 1 night in Sep 2025

10/10 Excellent

Manpreet

Disliked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a place off the beaten track, this one's for you. Clean and tidy, friendly staff and a good bar. What's not to like?
Stayed 1 night in Sep 2025

6/10 Okay

Susan, Milton Keynes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived in the early hours of the morning due to going straight after work. I was just staying for one night before heading to a family funeral. I drove around the car park for 20 minutes before giving up and just put in the car right outside the front door. The car park was absolutely chocker. I understand that this is used for parking for the airport but I really think there should be some actual parking for people staying at the hotel. The hotel is okay good for the Price staff friendly the problem was the shower. It was a dribble. The room had no window, but I had chosen to have a room with no window as I knew I would just be getting my head down for a few hours. The room itself was fine. They should maybe dust the fan occasionally as when I turned it on I got a face full of dust. Initially I had thought that if this place was any good next time I fly from Gatwick, I might leave the car there. But no, I would not stay there again as lack of parking puts me off.
Stayed 1 night in Sep 2025

4/10 Poor

Rohtash

Stayed 1 night in Sep 2025

10/10 Excellent

G

Stayed 1 night in Aug 2025

10/10 Excellent

Danielle

Stayed 1 night in Sep 2025