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Russ Hill Hotel

3.0 star property

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Photo gallery for Russ Hill Hotel

Lounge
Bar (on property)
Lounge
View from property
Garden

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Pet-friendly

Explore the area

View in a map
Charlwood, Gatwick, Horley, England, RH6 0EL
  • Gatwick Aviation Museum
    ‪4 min drive‬
  • Manor Royal Business Park
    ‪10 min drive‬
  • K2 Crawley Leisure Center
    ‪13 min drive‬
  • London (LGW-Gatwick)
    ‪10 min drive‬

Room options

Family Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Twin Room

Twin Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Twin Room

  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Family Room

  • 21 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

City Double Room

  • Sleeps 2
  • 1 Double Bed

Executive Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Single Room

  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Russ Hill Hotel

Mediterranean hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and a garden are on-site. Housekeeping is available once per stay.
Russ Hill Hotel offers 190 accommodations with a safe and coffee/tea makers. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Horley hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided once per stay.

During your stay at Russ Hill Hotel, you'll be close to Manor Royal Business Park. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Amenities include a front desk safe, a lift and a fireplace at reception
  • 12 minutes by car from Tilgate Park and 13 minutes from Hawth Theatre
  • Dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Russ Hill Hotel also features a garden, a fireplace in the lobby, and room service (during limited hours). For a fee, parking is available.

This Mediterranean Horley hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 9:30 AM.
Ruspers Restaurant – This buffet restaurant serves breakfast, lunch and dinner. A children's menu is available.
The Garden Lounge Bar – This bistro serves lunch and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (GBP 5 per day)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily English breakfast available 7 AM to 9:30 AM for a fee: GBP 10.50 for adults and GBP 5.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ruspers Restaurant
  • The Garden Lounge Bar

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet (varies based on length of stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 10.50 for adults and from GBP 5.25 for children
  • Uncovered self-parking fee: GBP 5 per day
  • Pet fee: GBP 10 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Russ Hill Horley
Russ Hill Hotel Horley
Hotel Russ Hill
Russ Hill Hotel Hotel
Russ Hill Hotel Horley
Russ Hill Hotel Hotel Horley

Russ Hill Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 127 out of 1007 reviews
Rating 8 - Good. 237 out of 1007 reviews
Rating 6 - Okay. 267 out of 1007 reviews
Rating 4 - Poor. 192 out of 1007 reviews
Rating 2 - Terrible. 184 out of 1007 reviews

6.6/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient to airport and taxi recommendation
Stayed 1 night in Jun 2025

2/10 Terrible

Ryan

Travelled with partner
Worst night sleep ever, bed was terrible, hardly slept
Stayed 1 night in Jun 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy to return 😊
Stayed 1 night in Jun 2025

10/10 Excellent

Kudzai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing good reception
Stayed 1 night in Jun 2025

8/10 Good

Chris

Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Pros. Plenty of free parking, clean, restaurant and bar, friendly staff. Cons. Plane noise, room with coach parked immediately outside of room window.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Brilliant all round experience. Hazel on reception was an absolute legend!!
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!!

Amazing experience in every capacity.
Stayed 1 night in Jun 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
A very nice hotel. However, the dog area seems to be fenced off and located in a sort of garden area. You sleep in a sort of garden hut, where the outside light shines into the room all night, and the bed was extremely uncomfortable; every single spring poked into your body. But it was very clean. An absolute plus, and quiet. Nice restaurant But too expensive for that.
Stayed 1 night in May 2025

6/10 Okay

Jeet

Disliked: Property conditions & facilities
Overall the average stuff
Stayed 1 night in May 2025

6/10 Okay

Chris

Liked: Cleanliness, room comfort

Basic but OK

Basic room at basic price. No beside cabinet even though plenty of room and no mirror in bedroom. Bed was comfortable.
Stayed 1 night in May 2025

2/10 Terrible

Imanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put in a room with no window. Was extremely small and stifling. You get what you pay for. Breakfast very disappointing with unbearable loud music playing early in the morning .
Stayed 1 night in May 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

4/10 Poor

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs new mattresses had very little sleep as very hard mattress we had dinner in bar area that wasn’t very good either was frozen food to microwave to plate staff are lovely though.
Stayed 1 night in Apr 2025

8/10 Good

Soraya

Travelled with family
Liked: Staff & service
Easy to check in and out.
Stayed 1 night in Apr 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Beds hard and pillows very firm so not a great sleep. Clean rooms and reception areas
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed!!!

We were in room 220 - this was at the other end of the hotel away from reception. On arrival (approx.15:45pm) we had to manoeuvre our cases around dirty bed linen and trolleys. Outside the door to our room were 4 x black bags full of rubish. I originally picked this hotel as a ‘carvery’ was advertised. However upon arrival we were told that ‘the carvery is not on this evening’. So we thought we’d just have a couple of drinks in the bar. At this point we were informed the bar wouldn’t open until 6pm. Eventually we decided to drive to another pub (back near Gatwick airport) and we ate there instead. In the evening when we got back, the room was hot and stuffy with no A/C and no way of opening the window. We were both relieved to leave in the morning!
Stayed 1 night in Apr 2025

10/10 Excellent

Anas

Stayed 7 nights in Apr 2025

6/10 Okay

Krisztina

Travelled with family
Liked: Cleanliness, staff & service
What was wrong that there was no air in the room, we couldn't open any windows. The TV was set to a different language as English so we couldn’t watch anything at the evening. The food was expensive so we didn’t eat there at all. Otherwise it was clean, quiet and good for 3 nights.
Stayed 3 nights in Apr 2025

4/10 Poor

BEN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Wayne

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Bobby

Business traveller
Great place to stay, my tv didn’t work in my room spoke to a lovely person named Hazel, from reception, she resolved the problem by moving me next door and made sure my tv worked. Thank you .
Stayed 1 night in Mar 2025