We had stayed at this property in the past, and wanted a place that was known. Our last experience had challenges due excessive rain, but the manager was quick to react and take care of the issue (with our help) for our stay. However, this stay had inexcusable issues. The house was not very clean, Pet owners were the previous renters and the house had not been cleaned well (or at all) after their stay. There was pet hair on the area rug, and throughout the house. It was clear the bed sheets had not been changed, as there was pet hair in them, and one room had a bonus pair of men's underwear between the fitted and flat sheets of the bed. We were very disappointed (and grossed out). We stayed up late washing linens and remaking the beds. When these issues were brought to the attention of the manager and owner, excuses were all that were received. Understanding that the manager had a family emergency the week prior to our stay. However, the handling of our concerns was poor at best, even with the owner. We were told that the sheets had been changed, but clearly they had not been, or dirty sheets were used. We did finally receive a minimal refund. It was not enough, but at least we did not have to pay for a cleaning fee, since the house had not been cleaned prior to our stay. I have never written a negative review, but I believe our experience warrants it this time.
