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Quality Inn & Suites Houston Northwest - Cypress

2.5 star property

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Photo gallery for Quality Inn & Suites Houston Northwest - Cypress

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Free daily self-service breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

View in a map
13371 Fm 1960 Road W, Houston, TX, 77065
  • Place, Traders Village
    ‪3 min drive‬
  • Place, Berry Center
    ‪10 min drive‬
  • Place, Willowbrook Mall
    ‪11 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Smoking

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites Houston Northwest - Cypress

Hotel in Houston with free breakfast and 24-hour front desk
This hotel features a restaurant, dry cleaning and laundry facilities. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site.
Quality Inn & Suites Houston Northwest - Cypress offers 58 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Houston hotel provides complimentary wired and wireless Internet access. LED televisions are featured in guestrooms. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Houston Northwest - Cypress. During your stay, you'll be within walking distance of North Cypress Medical Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free self-service breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include free newspapers in reception, a front desk safe and a computer
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by car from Houston Premium Outlets and 13 minutes from CityCentre
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at Quality Inn & Suites Houston Northwest - Cypress. Free self parking is available.

Smoking is allowed in designated areas at this Houston hotel.

Guests are served a free self-service breakfast daily from 6:00 AM to 9:00 AM.
Quality Inn & Suites Houston Northwest - Cypress has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Windsor
Best Western Windsor Suites
Best Western Windsor Suites Hotel
Best Western Windsor Suites Hotel Houston
Best Western Windsor Suites Houston
Windsor Best Western
Quality Inn Suites
Quality Inn & Suites Hotel
Best Western Windsor Suites
Quality Inn & Suites Houston
Quality Inn & Suites Hotel Houston

Quality Inn & Suites Houston Northwest - Cypress Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 147 out of 322 reviews
Rating 8 - Good. 63 out of 322 reviews
Rating 6 - Okay. 36 out of 322 reviews
Rating 4 - Poor. 36 out of 322 reviews
Rating 2 - Terrible. 40 out of 322 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Rafael

Liked: Cleanliness, staff & service
The room was very clean and well kept. The Ice machine on the outside was out of order.
Stayed 1 night in Jul 2025

2/10 Terrible

Julia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a non smoking room the room they gave us reacked of cigarette smoke. The sheets appeared to not be fresh there was hair on sheets and pillow cases , the comforter was stained, the restroom smelled unclean.
Stayed 1 night in Jul 2025

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was old you could feel the metal spring
Stayed 1 night in Jul 2025

2/10 Terrible

Renee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to bang on the door to check-in, I rang the doorbell several times. I could see the worker on her phone in the lobby. The toilet leaked and the hair dryer did not work. The bed spread had cigarette burns all over, we were in a non smoking room. The pictures did not match the room.
Stayed 1 night in Jul 2025

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No comfort

Bed is only springs no mattress. Dead roach appears the next morning.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Business traveller, Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this place had hidden charges not associated with the website and overall staff was horrible 100 dollar unlisted charge with 75 dollar charge on your card plus the room and the charge me for it even though I canceled in person after be notified at the front desk by a horrible staff and unclean lobby wound give 0 stars if i could please avoid at all cost they are scamming you out of your money
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Needs some improvememt

Within 2-3 days, I killed 3 roaches and a 4th got away. After that I didn’t see any more (during one week stay): There were a lot of rust stains in the bathtub, around the circular disc just under the faucet. I used a hand towel twice, then discovered what looked like someone had blown their nose in it. The sheets were clean, the bed was quite comfortable, and the floor and carpet were clean.
Stayed 8 nights in Jun 2025

4/10 Poor

Wade

Travelled with family
Disliked: Cleanliness, property conditions & facilities

You get what you pay for...

Pros: the a/c worked great The beds were comfortable Cons: the first room we were assigned reeked of weed. So badly we had to ask for another room immediately (my wife is pregnant and couldn't handle it). The new room had stains on the carpet, stains on the duvet covers, the bath tub was stained and grungy, the tv was barely viewable it was so fuzzy, no ice machines worked because, per the office, people used them too much, the outlets were so worn out our electronics couldn't stay plugged in, the toilet had to be flushed multiple times to flush...you get what you pay for. We will spring for better next time. We left a day early to avoid staying another night.
Stayed 3 nights in Jun 2025

8/10 Good

Peyton

Travelled with group
Liked: Cleanliness, amenities
.
Stayed 3 nights in Jun 2025

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

April

Stayed 1 night in May 2025

6/10 Okay

Kristopher

Stayed 1 night in May 2025

2/10 Terrible

Leif

We did not stay here. The entire property has a shady feel. We did not feel safe enough to stay.
Stayed 1 night in May 2025

10/10 Excellent

Andre

Stayed 1 night in May 2025

4/10 Poor

Nicholas

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was uncomfortable, nats were all over, baby roaches were in the bathroom.
Stayed 2 nights in May 2025

4/10 Poor

Jesus

Disliked: Cleanliness, property conditions & facilities

Bad experience.

From used towels on the wall to sketchy people smoking weed outside my room this was an overall bad experience. I'd love to get a refund but I havent even gotten my 75$ deposit back.
Stayed 1 night in May 2025

10/10 Excellent

William

Stayed 2 nights in Jan 2025

2/10 Terrible

Jaida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was staying in had a leak and mold that I complained about on more then one occasion and no one came to fix it or transfer me into another room
Stayed 4 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rolando

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The property is good overall, but I dont know if it has several long term people that stay there.. a couple of times people were sitting outside their rooms in camping chairs or just sitting outside their rooms
Stayed 2 nights in May 2025

10/10 Excellent

Jermaine, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy access to area
Stayed 1 night in May 2025

4/10 Poor

Jonaiyah

Stayed 1 night in Mar 2025

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice experience
Stayed 1 night in May 2025

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I will be back, clean, and nice
Stayed 4 nights in Apr 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had a very bad smell. There were sketchy people outside the rooms hanging out. Did not feel safe or comfortable at all. I cancelled my reservation and went next door.
Stayed 2 nights in Apr 2025

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