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Hotel Goldener Adler, BW Signature Collection

4.0 star property

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Photo gallery for Hotel Goldener Adler, BW Signature Collection

Lunch and dinner served, international cuisine
Terrace/patio
Traditional Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains
Reception
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
Herzog-Friedrich-Strasse 6, Innsbruck, Tirol, 6020
  • Place, Innsbruck Old Town Christmas Market
    ‪2 min walk‬
  • Place, Golden Roof
    ‪2 min walk‬
  • Place, Hofburg
    ‪3 min walk‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪5 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(25 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Room, 1 Double Bed

Traditional Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Traditional Room, 1 Double Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 2 Single Beds

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Single Bed

Classic Room, 1 Single Bed | In-room safe, desk, laptop workspace, blackout curtains

Classic Room, 1 Single Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Double Bed

10.0 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

Classic Double Room

  • Sleeps 2

Traditional Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Classic Single Room

  • Sleeps 1

Deluxe Double Room

  • Sleeps 2

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About this property

Hotel Goldener Adler, BW Signature Collection

Hotel with a restaurant, steps from Innsbruck Old Town Christmas Market
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, concierge services and laundry facilities. Change of towels is available on request
Hotel Goldener Adler, BW Signature Collection offers 39 air-conditioned accommodations with a safe and coffee/tea makers. Digital televisions are provided. Bathrooms include a shower and hairdryers.

This Innsbruck hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Hotel Goldener Adler, BW Signature Collection's great location gets high marks from our customers. During your stay, you're just a quick walk from Innsbruck Old Town Christmas Market. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Goldener Adler
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from Innsbruck Old Town Christmas Market and Helbling House
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Goldener Adler, BW Signature Collection. Parking is available for a fee.

This 4-star Innsbruck hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Goldener Adler – This restaurant specialises in international cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 18 per day)

Food and drink

  • Daily full breakfast available for a fee: EUR 24 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Goldener Adler

Things to do

  • Art gallery
  • Designer stores
  • Library
  • Shopping centre
  • Ski storage

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
During the exterior renovation period, views from some guestrooms will be obstructed.
This property is in a car-free zone and can be reached only by foot.
Parking for SUVs, RVs, buses, caravans, and large vehicles (over 2.10 metres high) is not available.

Renovations and closures

The property will be renovating from 15 May 2026 to 30 June 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 59.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 24 per person
  • Self-parking fee: EUR 18 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Best Western Plus Goldener Adler Innsbruck
Best Western Plus Hotel Goldener Adler Innsbruck
Best Western Plus Hotel Goldener Adler
Best Western Plus Goldener Adler
Best Western Goldener Adler
Best Western Innsbruck
Innsbruck Best Western
Best Western Plus Hotel Goldener Adler
Hotel Goldener Adler, BW Signature Collection Hotel
Hotel Goldener Adler, BW Signature Collection Innsbruck
Hotel Goldener Adler, BW Signature Collection Hotel Innsbruck

Hotel Goldener Adler, BW Signature Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 635 reviews
Rating 8 - Good. 153 out of 635 reviews
Rating 6 - Okay. 23 out of 635 reviews
Rating 4 - Poor. 2 out of 635 reviews
Rating 2 - Terrible. 2 out of 635 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay!
Stayed 3 nights in Aug 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, couldn’t be more conveniently placed and the restaurant was excellent
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended!

This hotel is in a fabulous location and we had a lovely big room, although the bathroom was rather small. I didn't think the bed/pillows were that comfortable, which stopped me from giving full marks, but I would highly recommend this place, which also served a great breakfast. The German woman on reception every afternoon/evening was also particularly helpful and friendly. Definitely worth staying when visiting this gorgeous city.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was nice
Stayed 1 night in Jun 2025

6/10 Okay

JOSHUA

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Jul 2025

10/10 Excellent

Rodolfo, Miami

Stayed 3 nights in Jul 2025

10/10 Excellent

Theodore, North Palm Beach

Stayed 1 night in Jul 2025

10/10 Excellent

Lisa, Wimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

RAYMOND, TORONTO

Stayed 3 nights in Jun 2025

10/10 Excellent

Sylvia

Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent - friendly and efficient. Breakfast has many options and great made to order eggs and bacon, dinner at the restaurant was one of our best meals, location is amazing and hotel itself is historic!
Stayed 2 nights in Jun 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was perfect! An absolutely amazing location right in the heart of the city. Plenty of restaurants and stores in the area. Staff was very friendly and helpful
Stayed 2 nights in Jun 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Courtney

Travelled with family
Disliked: Amenities
Our stay at this hotel was unfortunately well below expectations. From the moment we arrived, the front desk staff were cold and unwelcoming, which set the tone for the rest of our visit. The most frustrating issue was the air conditioning. The hotel controls the temperature, so we had no ability to adjust it from our room. On our first night—during a stretch of nearly 90-degree weather—the air conditioning in our room was broken. Despite repeated calls to the front desk, the staff offered little help. The only solution provided was for someone to manually turn the system on every 30 minutes throughout the night. This required us to keep calling the front desk repeatedly, even waking up the staff member at times because they had forgotten to switch it back on. It was incredibly disruptive and completely unacceptable for any level of hotel, let alone one that positions itself as accommodating to guests. While we understand that things can go wrong, the lack of urgency, empathy, and basic customer service shown by the staff made a bad situation even worse. I would strongly advise others to consider alternative accommodations. Also, they claim to be a 4-star hotel, however, the only amenities in the room were soap and shampoo. No lotion or conditioner. No bellmen either . Moreover, breakfast was not included in the price and cost 24€/person. The hotel did credit us the first night due to the broken air and moved us to another room, but the situation was already fractured.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2025

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was great! It’s old and has a lot of charm, very unique! The location was perfect and the staff members were very helpful! I would definitely stay here again.
Stayed 3 nights in Jun 2025

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Douglas

Hreat
Stayed 1 night in May 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Central location, well appointed bright rooms in an historic hotel, terrific breakfast buffet. However, we were given a voucher for a free welcome drink at the hotel bar when we signed a card saying that we didn't require daily room cleaning service. But we had to pay full price for a glass of wine because we selected a more expensive wine off the menu, not their 'house' wine. We weren't aware of any restrictions, nothing was written on the voucher and we had placed them on the table when we ordered our wine. We felt the error was theirs which they more or less acknowledged but they wouldn't offer us a credit or even a discount at check out. It was a small thing but we thought it was the least they could do. We had two rooms and stayed for three days.
Stayed 3 nights in May 2025