An absolute nightmare in freezing weather.
I came back to Hotel Goldene Krone around 22:30 and found the front door lock completely broken — my key didn’t work, and no one answered calls or emails. Their voicemail only said to “send an email” while I was left standing outside in near-freezing temperatures. The Austrian police came, confirmed the lock was broken, and told me to find another place to stay for safety. I ended up paying €162 out of pocket for an emergency hotel just to have a roof over my head.
When I returned the next day, the hotel admitted the lock was broken and had the entrance propped open. On top of that, the shower in my room had black mold — completely unacceptable for any hotel, let alone one claiming to be 3 stars.
This wasn’t a small inconvenience — it was a complete failure of safety, hygiene, and basic professionalism. I wouldn’t wish this experience on anyone.