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Krystal Ixtapa All Inclusive

3.0 star property

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Photo gallery for Krystal Ixtapa All Inclusive

A pool area with lounge chairs and umbrellas, palm trees, and a clear view of the ocean.
Property video
A luxurious hotel lobby with a central fountain, ornate arches, and wicker furniture.
A balcony with a view of a beach and ocean.
A luxurious lobby with a checkered floor, a central fountain, ornate arches, and wicker furniture.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard King Room with Garden View

A hotel room with a bed, desk, chairs, a small table, and a view of the ocean.

Standard King Room with Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with Sea View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Superior King Room with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for King Room with Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

King Room with Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View

A balcony with white metal chairs and a glass table, overlooking a beach and cityscape.

Superior Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

A hotel room with two beds, a desk, a television, and a dresser.

Standard Room, Garden View

8.0 out of 10
Very good
(22 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

A hotel room with two beds, a TV, a desk, and a balcony with a view of the ocean.

Superior Room, Sea View

8.0 out of 10
Very good
(15 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

A hotel room with two beds, a TV, and a window with a view of greenery.

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Ocean View

A balcony with a view of a beach and ocean.

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

A hotel room with a bed, desk, chair, dresser, and television.

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view
Las Brisas Ixtapa
Contamar
  • On private beach
  • Pool
  • Spa
  • All-inclusive available
4.3 out of 5, Excellent, 1,668 reviews
The price is €125
includes taxes & fees
30 Aug - 31 Aug
Las Brisas Ixtapa

About this property

Krystal Ixtapa All Inclusive

Catch some rays at the beach or spend the day relaxing at Krystal Ixtapa All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Krystal Ixtapa All Inclusive offers 255 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

During your stay at Krystal Ixtapa All Inclusive, you're just a quick walk from El Palmar Beach. You'll find features such as free self-parking, plus 3 restaurants and 2 bars.
  • Free self-parking
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with hot stone massages, body wraps or reflexology at the spa
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes a gym, fitness classes and bicycles to rent
  • Just a 4-minute walk from El Palmar Beach and 6 minutes on foot from Delfiniti
Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. This all-inclusive resort also offers a fitness centre and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

Krystal Ixtapa All Inclusive has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 343 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 94 out of 1001 reviews
Rating 2 - Terrible. 97 out of 1001 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Carlos H

Liked: Staff & service, amenities
Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Great service.!!!
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Erica

Liked: Cleanliness
This property specifies that has a pool bar but they don't. Bar opens until 10 am and only one so the wait is very long. No mini bar in the room and weather very hot where a drink is a need
Stayed 3 nights in Apr 2026
Verified

4/10 Poor

Angelica

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Excellent beach view. The bath and pool towels were very old.l had a terrible experience because a termite infestation suddenly appeared in my room and I had to be moved. The lock on the terrace window didn't work.
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Steven John

Liked: Cleanliness, amenities, property conditions & facilities
Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Jesus

Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Yesenia

Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Eujenio

Liked: Cleanliness, staff & service
Poor meals
Great view
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Tommy

Disliked: Amenities
Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025
Verified

10/10 Excellent

Hugo Jazhiel

Liked: Cleanliness, staff & service, amenities
Excelentw
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025
Verified

8/10 Good

Teresa

Liked: Cleanliness
our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Stayed 6 nights in Feb 2026
Verified

4/10 Poor

Gordon

Disliked: Amenities
Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025