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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
Lobby
Meeting facility
Lobby
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Pool
  • Gym

Explore the area

View in a map
235 W Capitol St, Jackson, MS, 39201
  • Place, Jackson Convention Complex
    ‪5 min walk‬
  • Place, Jackson State University
    ‪14 min walk‬
  • Place, Mississippi State Capitol
    ‪14 min walk‬
  • Airport, Jackson, MS (JAN-Evers Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed, Accessible

  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Two Queen Room

Interior

Premium Two Queen Room

  • Sleeps 4

Mobility Accessible King Suite with Bathtub

  • Sleeps 4

View all photos for Mobility Accessible King Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Corner King Bed Room with Roll in Shower

  • Sleeps 4

Mobility Accessible Two Queen Room with Bathtub

  • Sleeps 4

King Bed One Bedroom Suite with Sofabed

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Room with 3x3 Shower

  • Sleeps 4

View all photos for King bed bedroom suite

32-inch LCD TV with premium TV channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for King bed evolution room

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

King bed evolution room

7.2 out of 10
Good
(44 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Accessible Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

1 King Accessible Room with Bathtub

7.6 out of 10
Good
(13 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two queens evolution room

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Two queens evolution room

7.4 out of 10
Good
(20 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Room

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Hilton Garden Inn Jackson Downtown

Hotel in Jackson with 24-hour fitness centre and 24-hour front desk
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and a safe. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jackson Downtown. During your stay, you're just a quick walk from Robert Johnson Blues Foundation. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-service breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

For a fee, guests can enjoy a self-service breakfast daily from 6:00 AM to noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 14.95 for adults and from USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 367 out of 1002 reviews
Rating 8 - Good. 198 out of 1002 reviews
Rating 6 - Okay. 162 out of 1002 reviews
Rating 4 - Poor. 115 out of 1002 reviews
Rating 2 - Terrible. 160 out of 1002 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chandler

Stayed 1 night in Aug 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Zoyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great stay at this hotel. Extremely clean and front desk staff was amazing! Will stay again the next time in Jackson, Mississippi!
Stayed 2 nights in Aug 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A/C did not cool as well as we liked. Room stayed warmer than we liked at night.
Stayed 1 night in Jul 2025

10/10 Excellent

Maranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Anthony

Room was extremely hot
Stayed 1 night in Aug 2025

10/10 Excellent

Elexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 2 nights in Jul 2025

4/10 Poor

JACQUELINE

Liked: Cleanliness, room comfort

Disappointed

I was very disappointed as when we checked in we were advised that the electricity had been shut off and had just come back on. I appreciate things something out of the control of the hotel but I think we could have been advised before we arrived and which would have enabled us looked for another hotel. We were unable to have a key for our rooms 3 in total. This causes issues like entering the hotel from the street. Coming and going from the rooms. We alley needed to have the person from the desk around. This did give concern for the security as there were 3 different people letting us into our rooms. Although I must say nothing went missing. Air con had just come back on but the hotels was hot !! We arrived on the Sunday but had been advised the hotel was empty because they had to ask everyone to leave and find them alternative accommodation. Internet was a bit hit and miss. The restaurant was not cooking hot food and breakfast was just bagels or cereal. We had been advised hot would be available. The area is a bit sketchy. We were with my elderly parents and it was a little uncomfortable coming in and out of the hotel to be met by people asking for money.
Stayed 1 night in Jul 2025

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poorly ran
Stayed 7 nights in Jul 2025

2/10 Terrible

Cade

Disliked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

Samanthia

Stayed 1 night in Jul 2025

4/10 Poor

chloe

Stayed 1 night in Jul 2025

10/10 Excellent

Florene

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CHRISTOPHER

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness

it is ok

It was ok. The staff is very helpful. place needs deep cleaning in rooms but overall happy. safe.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My third stay

Beautifully restored building in Downtown Jackson that is conveniently located to many attractions.
Stayed 2 nights in Jun 2025

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
The desk was closed when we first arrived. When we did get a room it smelled of marijuana. The staff was nice and allowed a room change. All rooms were supposed to be smoke free. Many lights in the hallway are missing covers. The room was hot and stayed at 76 all night. We could not get it any lower. Now as far as outside the hotel…there are many homeless around. So you’ll have to valet your car for the night. Most restaurants are closed on a Sunday, which is when we came through. Bad timing.
Stayed 1 night in Jul 2025

10/10 Excellent

Ethel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rosalyn

Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
I liked everything
Stayed 2 nights in Jun 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

JASMINE, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit hard but everything else was wonderful
Stayed 2 nights in Jun 2025

2/10 Terrible

Marly

Disliked: Property conditions & facilities, room comfort

Beautiful hotel, bad experience

I stayed one night. My a/c went out in my room sometime overnight or in the early morning hours which caused me to wake early because I was so hot. The shower door needed servicing, it was very difficult/almost impossible to open and close. The body wash container in the shower was almost empty – I barely had enough to wash. And there was no hair conditioner provided. I tried calling down to the front desk and no one picked up. When I checked out, I calmly explained everything that happened to the front desk associate who stated she would like to give me a refund, however, since I booked through hotels.com I would need to contact them to request the refund. She was very kind and helpful and even gave me her name to tell hotels.com. However, when hotels.com reached out to the hotel to see if they would issue a refund, they refused.
Stayed 1 night in Jun 2025