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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Exterior
1 bedroom, in-room safe, iron/ironing board, free cots/infant beds
32-inch LCD TV with premium TV channels, TV
Lobby
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • Pool

Explore the area

Map
235 W Capitol St, Jackson, MS, 39201
  • Jackson Convention Complex
    ‪5 min walk‬
  • Jackson State University
    ‪14 min walk‬
  • Mississippi Coliseum
    ‪3 min drive‬
  • Jackson, MS (JAN-Evers Intl.)
    ‪19 min drive‬

Room options

View all photos for 1 King Accessible Room with Bathtub

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

1 King Accessible Room with Bathtub

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed evolution room

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

King bed evolution room

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (With Drinks-Snacks)

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens evolution room

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Two queens evolution room

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed, Accessible

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 1 King Bed (With Drinks-Snacks)

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King bed bedroom suite

32-inch LCD TV with premium TV channels, TV

King bed bedroom suite

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

1 bedroom, in-room safe, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room, 1 King Bed, Accessible, City View | City view

Hilton Jackson

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
3.8 out of 5, Good, (1001)
The price is €107
for 1 room
includes taxes & fees
23 Jun - 24 Jun
Hilton Jackson

About this property

Hilton Garden Inn Jackson Downtown

Hotel with an indoor pool, near Jackson State University
This hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and a safe. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jackson Downtown. During your stay, you're just a quick walk from Robert Johnson Blues Foundation. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-service breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

For a fee, guests can enjoy a self-service breakfast daily from 6:00 AM to noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 22 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-service breakfast: from approximately USD 14.95 for adults and from USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 358 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 112 out of 1000 reviews
Rating 2 - Terrible. 149 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paulneikia

Stayed 2 nights in Mar 2025

10/10 Excellent

Tennille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit at this location. My son attends Jackson State so whenever I'm in town, I stay at this location. Staff, parking, facilities are all great. Maybe get a washing machine and dryer that takes a card, but otherwise always a pleasant time.
Stayed 1 night in Mar 2025

2/10 Terrible

Meghann

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like how my card was kept on file; it should’ve allowed us to pay for things as needed. Also being charged $50 more for what they said was their insurance purposes incase we were to mess something up, which we were never told about or asked if it was okay to charge my card before doing so. Still haven’t got it back. Property doesn’t exactly look like the pictures online. Most things were broken or not working. When booking online we were told certain things like breakfast were free which was not, you have to pay for parking which we were not made aware of; it’s like they wanted to find every little reason to charge $ Property and online booking need to be on the same page and pictures and information need to be honest and accurate.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
It wasn’t so good. Furniture in the hallway. Closet door off the hinge and had to find someone to put them back in. To pay the amount of money per night needed to have been cut in half. I will not be staying. Plus I didn’t even receive my key cash for this visit.
Stayed 2 nights in Feb 2025

6/10 Okay

Mikyta

Liked: Cleanliness
Stayed 2 nights in Feb 2025

6/10 Okay

Chazarae

Liked: Cleanliness
Disliked: Room comfort
The hotel didn’t specify valet parking which cost an additional 28 plus tip
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building. Overall was a great place to stay.
Stayed 2 nights in Feb 2025

4/10 Poor

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities
It was quiet. However there was no one to help you with your luggage, no wake-up call. I only stayed one night, but I couldn't get a refund for the second night. I won't be staying there again for sure.
Stayed 2 nights in Feb 2025

8/10 Good

Jacqueline

Everything was easy. I went through Expedia. Valet was great.
Stayed 1 night in Feb 2025

8/10 Good

Koffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely needs a upgrade and restaurant closed due to staffing concerns per hotel
Stayed 2 nights in Feb 2025

2/10 Terrible

Kaitlynn

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I am extremely dissatisfied with my experience at the Hilton Garden Inn Jackson. Just two hours after checking into our room, my husband and I were appalled to discover stains on the bed linens, including the pillowcases. Additionally, we found pubic hair on the bathroom floor and in the shower, as well as a noticeable ring around the toilet. These issues clearly suggest that the room had not been adequately cleaned and prepared for the next guest. Each guest is charged a cleaning service fee, so there’s no excuse for the room to be in the condition it was. Upon making the decision to gather our belongings and proceed to the reception desk for an early checkout, I voiced my concerns to the employee, Will. He displayed no concern whatsoever, offering neither an apology nor a resolution to the issue at hand. Instead, I was informed that I would need to reach out to the manager on Monday when he returns. Shortly after, I received an email indicating that my reservation had been canceled, and I might incur a late cancellation fee. It is important to note that we had already checked in and subsequently checked out. This situation is entirely unacceptable.
Stayed 1 night in Feb 2025

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and were welcoming. The restaurant bartender was great- we arrived near closing and he was very accommodating. Room was clean and comfy!
Stayed 1 night in Feb 2025

8/10 Good

Antoinette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, staff was very nice and room was comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025

2/10 Terrible

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Jerime

Stayed 2 nights in Jan 2025

10/10 Excellent

Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jeanne

Stayed 1 night in Jan 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the historic building (the old King Edward Hotel). Breakfasts were GREAT, there was a nice selection of beers in the hotel bar, and the valet service was very efficient and friendly.
Stayed 3 nights in Jan 2025

6/10 Okay

Kory

Travelled with family
Disliked: Staff & service, amenities
Bedding was clean and fresh. Floor seemed clean. Shower floor grout had stains. Things seemed a little run down. We were exited about the hot tub and specifically asked about the hours of the pool & hot tub upon checking in. The attendant didn’t tell us the hot tub was not operational. We discovered it had cold water and no jets after changing clothes and making our way down to the pool area. We called several times. The attendant finally answered to say it was broken. This was one of the main reasons we booked here.
Stayed 1 night in Feb 2025

8/10 Good

Tenoa

Stayed 1 night in Jan 2025

10/10 Excellent

Tracy

Stayed 1 night in Jan 2025

4/10 Poor

BrandiKay

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was in terrible shape for a Hilton property. No bed skirt, bathroom supplies were not restocked or refilled, walls need repainting, grease finger prints on all of the wood and surfaces and window. Room was put together as an afterthought. The lobby is beautiful and clean. The rooms are horrible conditions. The breakfast terrible and low budget.
Stayed 1 night in Jan 2025