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Hilton Garden Inn Jacksonville JTB/Deerwood Park

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Meeting facility
Lobby
Terrace/patio
Outdoor pool
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Room service
  • Breakfast available
  • Pool
  • Housekeeping

Explore the area

View in a map
9745 Gate Pkwy N, Jacksonville, FL, 32246
  • Place, St. Johns Town Center
    ‪5 min drive‬
  • Place, University of North Florida
    ‪6 min drive‬
  • Place, Mayo Clinic Florida
    ‪11 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(65 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds

9.6 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.8 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | 1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Allergy Friendly (Pure Wellness)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Allergy Friendly (Pure Wellness)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds (Drinks & Snacks)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed (Drinks & Snacks)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Jacksonville JTB/Deerwood Park

Family-friendly hotel with 24-hour fitness centre and 24-hour business centre
Along with an outdoor pool, this hotel has a 24-hour fitness centre and a snack bar/deli. Self parking is free. Other amenities include a 24-hour business centre, Access to hot tub and WiFi in public areas.
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville JTB/Deerwood Park. During your stay, you'll be close to St. Johns Town Center. You'll find features such as free self-parking, plus an outdoor pool and a 24-hour gym.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 4 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Saint Vincent's Medical Center Southside and a few minutes from St. Johns Town Center
  • Pets welcome for a fee
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Business amenities include a 24-hour business centre and 4 meeting rooms.

Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 2002 square feet (186 square metres) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per day); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,002 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 12.95 per person
  • Fee for wireless Internet in public areas: USD 4.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 per day (rates may vary)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Jacksonville JTB/Deerwood Park
Hilton Garden Inn JTB/Deerwood
Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

Hilton Garden Inn Jacksonville JTB/Deerwood Park Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1005 reviews
Rating 8 - Good. 234 out of 1005 reviews
Rating 6 - Okay. 58 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 30 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

TAMIKA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and friendly. The location of this property was kind of odd but there are a ton of restaurants in the area and it's really close to St Jonh's Town Center. The hidden fees were insane though! Luckily I had the extra $300 they charged for booking through Expedia instead of their hotel's website. The desk clerk suggested that was the reason most people stay at an IHG hotel...
Front of Hotel
Stayed 4 nights in Aug 2025

10/10 Excellent

Aishia

Stayed 1 night in Aug 2025

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, walkable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mallyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lynett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Javier

Stayed 1 night in Jul 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Roy

Disliked: Cleanliness, staff & service

Disappointed in the Hilton chain.

TV did not work, and the pool was very nasty. Even after the pool was cleaned it had a film on top of the water. The only thing good was the AC worked good.
Stayed 2 nights in Jul 2025

8/10 Good

Yashica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at Hilton Garden Inn in Jacksonville while vacationing with family. The location was great with lots of restaurants, shopping, and even a movie theater. Also the staff was so welcoming and professional. I would absolutely stay here again
Stayed 2 nights in Jul 2025

10/10 Excellent

George

Stayed 1 night in Jul 2025

10/10 Excellent

Ernest

Stayed 1 night in Jul 2025

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Staff are amazing. Great amenities. Room needs some minor maintenance but I dont believe our issue was reflective of the whole property. I would definitely stay here again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
There were two air moving machines (maybe an AC and a dehumidifier) in the hallway across from my room and it was o loud all night. I wasn’t able to sleep.
Stayed 1 night in Jul 2025

8/10 Good

Detrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Casandra

Stayed 2 nights in Jul 2025

10/10 Excellent

Demetrius

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jul 2025

4/10 Poor

Manish

Travelled with family
Disliked: Cleanliness, staff & service
Despite of reminding to morning front desk twice trash was not removed from room and we have to live with stinking room. Though rooms have two bed and says good for 4 but don't expect that two adults can fit in one bed . Size is not appropriate.
Stayed 2 nights in Jul 2025

4/10 Poor

Catherine

Travelled with family, Travelled with family and small children
Liked: Staff & service
The staff was wonderful! The hallway smelled of mildew and our fridge smelled terrible. The walls were very thin so you could hear every move the neighbor made. Beds were not very comfortable. When I asked to cancel an upcoming reservation they were accommodating
Stayed 1 night in Jul 2025

10/10 Excellent

Bendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Jul 2025

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

10/10 Excellent

Erik

Stayed 2 nights in Jul 2025

6/10 Okay

Jesse, Pembroke Pines

There were these air humidifiers that ran constantly on my floor due to new carpet. I was told the humidifiers were there to keep the carpet flat. In any case they were noisy and the carpet smells of newness were all over the floor. The morning staff at front desk were not very friendly but the evening shift were much better.
Stayed 2 nights in Jul 2025