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Hilton Garden Inn Jacksonville JTB/Deerwood Park

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Meeting facility
Terrace/patio
Outdoor pool
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Room service
  • Breakfast available
  • Pool
  • Housekeeping

Explore the area

View in a map
9745 Gate Pkwy N, Jacksonville, FL, 32246
  • St. Johns Town Center
    ‪5 min drive‬
  • University of North Florida
    ‪6 min drive‬
  • Mayo Clinic Florida
    ‪12 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.8 out of 10
Exceptional
(10 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly (Pure Wellness)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Allergy Friendly (Pure Wellness)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds

9.4 out of 10
Exceptional
(15 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed (Drinks & Snacks)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds (Drinks & Snacks)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower) | 1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | 1 bedroom, premium bedding, down duvets, pillow-top beds

Presidential Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.2 out of 10
Wonderful
(62 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Jacksonville JTB/Deerwood Park

Suburban hotel with 24-hour fitness centre and 24-hour business centre
Along with an outdoor pool, this hotel has a 24-hour fitness centre and a snack bar/deli. Self parking is free. Other amenities include a 24-hour business centre, Access to hot tub and WiFi in public areas.
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Jacksonville hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Jacksonville JTB/Deerwood Park. During your stay, you'll be close to St. Johns Town Center. You'll find features such as free self-parking, plus an outdoor pool and a 24-hour gym.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • WiFi and wired Internet in some public areas for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and 4 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Saint Vincent's Medical Center Southside and a few minutes from St. Johns Town Center
  • Pets welcome for a fee
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a snack bar/deli on site. Business amenities include a 24-hour business centre and 4 meeting rooms.

Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 2002 square feet (186 square metres) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in common area, and a fireplace in the lobby. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per day); wired internet (surcharge)

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,002 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 12.95 per person
  • Fee for wireless Internet in public areas: USD 4.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 per day (rates may vary)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 3 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Jacksonville JTB/Deerwood Park
Hilton Garden Inn JTB/Deerwood
Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

Reviews

Hilton Garden Inn Jacksonville JTB/Deerwood Park Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 233 out of 1000 reviews
Rating 6 - Okay. 57 out of 1000 reviews
Rating 4 - Poor. 42 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

Reviews

10/10 Excellent

Tori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and the room was spotless!
Stayed 1 night in Jun 2025

10/10 Excellent

Yannick

This was such a nice hotel
Stayed 2 nights in Jun 2025

8/10 Good

Burhan

Liked: Cleanliness, property conditions & facilities
Breakfast is too expensive and no free breakfast
Stayed 1 night in Jun 2025

10/10 Excellent

Mariann Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Quiet, Nice staff members. Clean and in a great location!
Stayed 2 nights in Jun 2025

8/10 Good

Katelyn

Liked: Cleanliness, amenities, property conditions & facilities
The location wasn’t too far from the activities I had planned out. A lot of food options nearby too which was convenient. Friendly staff as well.
Stayed 2 nights in Jun 2025

6/10 Okay

DJ

Liked: Cleanliness, staff & service
Very overpriced for the accommodations. Would not recommend this property. Most places in the area will give you a discount for being out of town to go to the Mayo. They absolutely would not. You got 2 bottles of water!
Stayed 3 nights in Jun 2025

10/10 Excellent

Darryl

Stayed 1 night in Jun 2025

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind!
Stayed 2 nights in May 2025

8/10 Good

eleatra

Stayed 2 nights in Feb 2025

8/10 Good

eleatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi , Started out a little rough upon check in, however was able to speak with General Manager and felt welcome, also always a pleasure to see Ms. Terri, she very pleasant on the front desk. Also, a star for the hot tub working, have been several times when it wasn't working. Thanks so much , Eleatra J
Stayed 2 nights in May 2025

10/10 Excellent

Christiaan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, room comfort
Pool and hot tub could be nicer but was ok....
Stayed 2 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Thank you!
Stayed 3 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2025

10/10 Excellent

Marcia F.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. I will recommend to family and friends. Very convenient and quiet.
Stayed 1 night in May 2025

6/10 Okay

Justin

Liked: Staff & service
Stayed 4 nights in May 2025

8/10 Good

Rufus

Stayed 2 nights in Apr 2025

10/10 Excellent

Jacquelyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints! Plus it was in the perfect area to shop and eat lol
Stayed 2 nights in Apr 2025

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 1 night in May 2025

8/10 Good

Barbara, Rockledge

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby of this hotel is unique, pretty, and inviting for a Hilton Garden Inn. I had reserved a king room, but upon check-in I was upgraded to Pure Room #428 when no kings were left. I had no problem with this at all. The room had a dehumidifier, all toiletries were hypoallergenic/paraben free, and it was on the corner overlooking a lake. It was very quiet, peaceful, and clean. When I return to Jacksonville to visit my son again, I would stay in this exact room again. Constructive feedback: In my career, I oversee operations and maintenance, so I noticed a couple of things that perhaps the average person would overlook. First, my room was on the 4th floor, and the exterior windows need a good wash. They were badly streaked and had green mold growing along the bottom and up the sides. I have seen this same issue at other hotels and usually it's because multilevel window washing only occurs 1-2 times per year. Another minor issue was that the handle of the hair dryer would not stay open unless you held it a certain way. It probably needs to have a little work done on it or replaced. Unlike most other Hilton Garden Inns, at this location you have to pay for breakfast. $10.95 for continental, or $19.95 for full buffet. I skipped breakfast at the hotel, but the coffee in the room and lobby was good. Overall, a strong 4 star rating from me.
Stayed 1 night in May 2025

10/10 Excellent

Matthew, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean.
Stayed 3 nights in Apr 2025