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Grand Fiesta Americana Sumiya Cuernavaca

4.5 star property
VIP Access

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Photo gallery for Grand Fiesta Americana Sumiya Cuernavaca

2 restaurants, breakfast, lunch, dinner served; Asian cuisine
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Hallway
Lobby
Poolside views, open selected days

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Int. Fraccionamiento Sumiya S/N, Col. Jose Parres Jiutepec, Jiutepec, MOR, 62550
  • Tabachines Golf Club
    ‪6 min drive‬
  • Forum Cuernavaca
    ‪6 min drive‬
  • Galerias Cuernavaca Mall
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Pool View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds, Pool View

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Plus)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Plus)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Plus)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Plus)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Grand Fiesta Americana Sumiya Cuernavaca

Luxury hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a poolside bar are on-site. Change of towels is available on request
Grand Fiesta Americana Sumiya Cuernavaca offers 163 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 65-inch Smart televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
From Wednesday to Sunday has 2 treatment rooms. Services include massages. The spa is open selected days.
Our customers tell us that they can't get enough of the helpful staff at Grand Fiesta Americana Sumiya Cuernavaca. During your stay, you'll be within walking distance of Balneario La Cascada. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at Sumiya, a family restaurant that serves Asian cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at From Wednesday to Sunday
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Just a 4-minute drive from Balneario La Cascada and 7 minutes from Forum Cuernavaca
Grand Fiesta Americana Sumiya Cuernavaca offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Fiesta Americana Sumiya Cuernavaca. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Jiutepec hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.
Sumiya – This family restaurant specialises in Asian cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
La Distral – This family restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.
Snak Bar La Cascada – This poolside bar only serves light fare. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 270 to 750 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • La Distral
  • Snak Bar La Cascada
  • Sumiya

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 65-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 25 2025 to September 19 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 270 to 750 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Camino Real Sumiya
Camino Real Sumiya Cuernavaca
Camino Real Sumiya Hotel
Camino Real Sumiya Hotel Cuernavaca
Sumiya
Sumiya Camino Real
Cuernavaca Hotel Camino Real Sumiya

Grand Fiesta Americana Sumiya Cuernavaca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 35 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen servicio, buenas instalaciones,
Stayed 1 night in May 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Fidel

Stayed 1 night in May 2025

8/10 Good

Akbar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience but it can be better.

Good stage and conforable hotel, but the many buildings were under maintenance for several months so the experience was very limited, not so much restaurant options, no spa nor bar and even lobby was under construction. It would be nice to increase the japanese experience, due to the only refference is the Kabuki museum, the japanese menu in only restaurante is limited.
Stayed 2 nights in May 2025

4/10 Poor

Tania

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Experiencia de fin de semana

Mala experiencia de las expectativas que llevaba cuando era Camino Real. El restaurante principal en remodelacion, es uno de los atractivos, y sin previo aviso, el salon en donde lo sustituyeron muy pobre. La alberca parecia balneario, en el brunch dejaron pasar a un joven sin playera; en el snack muy poca variedad de aliemntos y bebidas, poca variedad de postres en general. El totel muy lindo, pero todo lo escrito anteriormente no le hace justicia y lo demerita mucho. Servicio del personal muy bueno, eso si hay que resaltar.
Stayed 1 night in May 2025

8/10 Good

Eliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Hotel muy cómodo, rodeado de naturaleza, se siente muy agradable, en cuanto a limpieza muy bien, solo diría que falta atención al cliente en cuanto a explicar los servicios, restaurante, spa, etc. Y esperaba que tuviera una alberca más grande o un poco más honda, pero en general muy bien
Stayed 1 night in May 2025

10/10 Excellent

MARIA A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible lugar para descansar y comer bien

Gran opcion para ir en pareja o en familia para descansar en las increíbles instalaciones, y el brunch esta increíble
Stayed 1 night in Apr 2025

2/10 Terrible

FELIPE

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
EL HOTEL ESTA EN REMODELACION, SOLO UNA TORRE ESTA REMODELADA, EL POCO PERSONAL QUE HAY SE ESMERA POR ATENDER A LOS HUESPEDES. LAS INSTALACIONES ESTAN SUCIAS, DESCUIDADAS, LA VEGETACION PARECE MALEZA. LA NUEVA ADMINISTRACION TIENE MUCHO QUE TRABAJAR. DEBERIAN DE CERRAR PARA NO COMPROMETER LA CALIDAD DE LA MARCA TIPO GRAND. SE TARDAN UNA HORA CON 30MMINUTOS PROMEDIO EN SERVIR UN PLATILLO Y TODO ESTA IMPROVISADO. LOS ESPECIOS PUBLICOS ESTAN QUE UN BALNEARIO POPULAR Y PARECE QUE HAY TURNOS PARA USAR LA ALBERCA. EL AGUA EXTREMADAMENTE TURBIA. HAY MAS GATOS QUE RONDAN LAS INSTALACIONES DEL HOTEL QUE PERSONAL. SI LLEVAN 6 MESES ASI, CREO QUE LES FALTA UN AÑO PARA ESTAR TOTALMENTE RENOVADOS. NO OLVIDEN LLEVAR SU ALMOHADA, POR QUE EN LA RECEPCION CONTESTAN QUE NO TIENEN SUFICIENTES POR QUE ESTAN EN REMODELACION.
Stayed 1 night in Apr 2025

8/10 Good

Marcela

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

2/10 Terrible

Luis

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Alba Nidia

Stayed 3 nights in Apr 2025

8/10 Good

Vivianne

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Muy linda estadía

Es un lindo lugar si buscas descanso la verdad el servicio es maravilloso en especial el gerente de alimentos muy amable muy agradable sólo que el área de alberca es muy reducido
Stayed 3 nights in Apr 2025

10/10 Excellent

Yanagi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos, White Plains

Stayed 1 night in Apr 2025

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2025

6/10 Okay

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food prices are extremely high and they don’t share information about it!!!!
Stayed 2 nights in Apr 2025

2/10 Terrible

Avril

Disliked: Cleanliness, staff & service
The room we booked was not the one given. !! Rip off !! We escalated with the manager and finally he gave us another room . Service really bad and the food and price really high and quality very bad. You can eat better in VIPS or Sanborns
Stayed 3 nights in Apr 2025

10/10 Excellent

PENELOPE

Stayed 3 nights in Mar 2025

8/10 Good

GUSTAVO

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Gabriela, El Paso

Travelled with family
Liked: Cleanliness, property conditions & facilities
I just came back from Sumiya Hotel, and while it certainly has some appealing features, my experience left much to be desired. First and foremost, the check-in and check-out processes were frustrating. With only two desks available and a limited number of staff, we faced long waits on both occasions. The hotel offers a concierge service through Whatsapp, which seemed like a great idea, but I was disappointed to find it unresponsive when I needed assistance with arranging a taxi. We sought help from the front desk on three different occasions, requesting taxis at specific times, but each time, we ended up waiting over 30 minutes. This lack of reliable transportation support really hindered our plans. Additionally, our dining experience at one of the hotel restaurants fell short. Service was lacking, and unfortunately, my daughter and niece never received their meals at all, which was quite disappointing. On a positive note, the hotel rooms were quite comfortable. The beds were super soft, and I appreciated the quick room service whenever we needed it. Overall, while Sumiya Hotel has potential with its cozy accommodations and beautiful gardens, significant improvements are needed in service and responsiveness to create a more enjoyable experience for guests.
Stayed 2 nights in Mar 2025

2/10 Terrible

Renan A

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025