8/10 Good
Victoria
12 Mar 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem!
Loved this hotel and our overall experience with staff and property. Upon check in, staff member Novella was very helpful. She took the time to tell us all about the hotel amenities and about the island since it was our first time visiting Kauai. Found out that we had both lived in same town in California too! She gave us our complimentary bottle of wine, which was a nice bonus for being a good hotel reward member! The hotel property was nicely manicured and loved that it was right on the beach! The pools areas and grassy areas were all kept up very well and we enjoyed the nightly live music playing at the bar while we lounged on the beach. The hotel restaurant Lava Lava was very good. We had dinner and breakfast there and both meals were very good with friendly service. Our room was very comfy and had everything we needed, and housekeeping kept it very clean and tidy each day. Location was perfect— right next to a shopping center that had everything we needed.
Only issue we had was in the self parking lot cause all the spaces are extremely narrow and there is not even enough room to open car door to get out properly. Because of this, Our rental car was hit and bumper torn off on our 2nd night and no one even left a note! Needless to say, we used the valet rest of our visit so not to incur further damage! The valet is free, except for tipping. Other than that, we absolutely loved everything about this hotel!
Victoria
Stayed 6 nights in Feb 2025
