6/10 OK
Emily
Matkusti ryhmän kanssa, Liikematkailija
10.10.2025
Huonoa: Siisteys
We booked this hotel for one night after a conference. There were 5 of us so we chose a 2-bedroom suite, specifically choosing this hotel because of it. We didn’t arrive at the hotel until after 5pm at which time we were told that they needed to ‘check the room was ready’. We were asked to wait in the lobby while they did so. A manager then came and spoke to us, letting us know that there had been a leak in the room which she needed to check was fixed. She then came back 10 minutes later to let us know that there was a hole in the wall and that the room would not be ready. She offered us two adjoining rooms instead of our suite. Upon arrival to the rooms, we found a spot in front of the floor length mirror that appeared to have blood on the carpet (we let the front desk know on check out) as well as the main entry doors looked as though dogs had tried to scratch through them. The overall cleanliness of the rooms were fine but nothing extraordinary. They did give us complimentary fruit plates and two small bottles of water (there were 5 of us). I ended up paying the same price as I would have for the suite. I think given that we didn’t even arrive until 5pm, the issue with the leak should I have been dealt with prior to our arrival. I understand that problems happen that are out of anyone’s control- it’s not the leak itself that was annoying but how nobody seemed to know anything about it until we arrived, 1hr after standard check-in time.
Emily
Yöpyi 1 yön syyskuussa 2025