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Gainsborough House Hotel

3.0 star property

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Family Room | Desk, iron/ironing board, free WiFi, bed sheets
Garden
Bar (on property)
Indoor wedding

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Bewdley Hill, Kidderminster, England, DY11 6BS
  • Place, Elgar Birthplace Museum
    ‪16 min walk‬
  • Place, West Midland Safari Park
    ‪3 min drive‬
  • Place, Severn Valley Railway Kidderminster Station
    ‪3 min drive‬

Room options

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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Suite | Desk, iron/ironing board, free WiFi, bed sheets

Suite

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room

Coffee and/or coffee maker

Double Room

7.0 out of 10
Good
(6 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Coffee and/or coffee maker

Triple Room

  • 16 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Gainsborough House Hotel

This hotel features a bar/lounge, a conference centre and a business centre. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include conference space, concierge services and dry cleaning.
Gainsborough House Hotel offers 42 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Gainsborough House Hotel, you'll be within walking distance of West Midland Safari Park. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from West Midland Safari Park and a few minutes from Kidderminster Street Market
You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The business-friendly Gainsborough House Hotel also features tour/ticket assistance, a garden, and a picnic area. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kidderminster hotel.

The hotel hosts a free manager's reception daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7 AM to 9:00 AM on weekdays and 8 AM to 10 AM on weekends; GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas
  • Georgian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 10 for adults and from GBP 10 for children
  • Crib (infant bed) fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Gainsborough Hotel
Gainsborough House
Gainsborough House Hotel
Gainsborough House Hotel Kidderminster
Gainsborough House Kidderminster
Gainsborough Hotel Kidderminster
Gainsborough House Kidrminste
Gainsborough House Hotel Hotel
Gainsborough House Hotel Kidderminster
Gainsborough House Hotel Hotel Kidderminster

Gainsborough House Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 92 out of 285 reviews
Rating 8 - Good. 102 out of 285 reviews
Rating 6 - Okay. 56 out of 285 reviews
Rating 4 - Poor. 25 out of 285 reviews
Rating 2 - Terrible. 10 out of 285 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Room was adequate but the staff were friendly and helpful.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Great customer service.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and free. Bar with a good selection. No evening meal or lunch. Breakfast was ok and enough to start the day.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Lewis

Room was lovely, staff was really friendly ,really felt welcome
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Plenty of parking, looking dated and shabby. Hot breakfast was sausages, boiled eggs,beans and hash browns, bread for toast,no bacon and no top ups to buffet containers
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Harnake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value of money
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Staff good, room good, car park good, shower Good. Wasnt a fan of boiled eggs for breakfast. Would have rathered scrambled eggs
Stayed 1 night in Jan 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. They were so accommodating for whatever we asked for. Nice clean room, and a lovely comfy bed. Local to Kidderminster town centre, and also to Bewdley centre. an Ideal location for West Mids safari park too. All are within a 10 minute drive from hotel. I Would definitely stay there again if I’m ever in that area.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities
The rooms were disgusting, mould on the shower curtains and walls and furniture plus brown stains ground into the toilet seat. No facilities available and generally not fit for purpose.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Carol

Disliked: Staff & service, amenities
The hotel needs to be a little bit more welcoming. The outside could definitely needs a good clean. The bathroom could have had glasses in there. The floors needs a good scrub as the grout looks dirty around the floor tiles. The light in the bedroom keeps flickering. Odd size cups in the bedroom. The breakfast was poor, only beans and hard boiled eggs as a hot choice. Only full fat milk also.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
WiFi wasn’t working for entire stay. Staff member told me it had been down and would be fixed in 2 hours but wasn’t. Room was freezing, heating didn’t work. Staff brought me an electric heater but this struggled to warm the room. Sheets were coarse and uncomfortable. Room was extremely noisy. Made 2 noise complaints about a neighbouring room. Staff came and spoke to them but noise did not stop. Walls were paper thin. Got very poor sleep, and did not feel I got value for my money. Staff were very pleasant though so they are a credit to the hotel.
Stayed 1 night in Dec 2025
Verified

4/10 Poor

Richard

Disliked: Cleanliness, amenities, property conditions & facilities
I strongly do not recommend staying at this hotel. It is nothing like the photos suggest, and the reality is a far cry from what’s promised. The photos on the website are outdated and show the hotel as it was before it was closed and later repurposed by the UK Home Office to house asylum seekers. It appears the property was recently bought, but no renovations have been made. The entire hotel feels worn down, dated, and in desperate need of major refurbishment. The rooms and common areas are a far cry from the sleek, modern aesthetic promised in the images. There’s no sign of a bar or restaurant, despite both being advertised. Instead, you're left with a tired, almost abandoned feel, which makes it hard to believe any real investment has been made in maintaining the place. Breakfast was another disappointment. It was extremely basic—just hard-boiled eggs and baked beans served hot, along with a small selection of cereals and pastries. Certainly not the fresh, varied spread one would expect at a hotel of any standard. Overall, the experience left a lot to be desired. In short, I’d advise looking elsewhere for your stay. It’s clear this hotel has not kept up with its promises or its facilities, and it’s unlikely you’ll find the comfort or quality you’re hoping for here.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not a very good night's sleep

The reception staff was welcoming when we arrived . The main problem I had was the Aircon when in use was very noisy and when turned off kept making a water like noise the whole night until roughly 0730am. Also when the Aircon was off the room was very cold and the duvet was extremely thin !
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Our stay was everything we wanted it to be, i e Clean room staff helpful and friendly
Stayed 3 nights in Jan 2022
Verified

4/10 Poor

Wim

Disliked: Property conditions & facilities, room comfort

Hotel you should not visit

The hotel did not offer breakfast although it advertises nice big breakfast, rooms were not cleaned and arico was making it impossible to sleep. Not a hotel I will ever visit again....
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Shah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The was standard size very nice and clean staff were also very good some reason restaurants were close not evening meals people can have,there is plenty of parking space people can park who staying in the hotel for free.
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

We stayed at this hotel because we were going to the safari the next day, and it’s so close and easy lovely hotel
Stayed 1 night in Nov 2021
Verified

4/10 Poor

Lynda

Liked: Staff & service
Disliked: Property conditions & facilities

Week-end break

This was our wedding venue 33 years ago and we stayed this weekend to visit friends and family. The hotel looks tired and dreary and unfortunately no ambience. The rooms were clean but in need of some TLC. I used a Tesco voucher and I’m not sure I’d be happy with the £92 price tag if I was paying. No breakfast being served or evening meals as the hotel was too quiet to bring in chefs and waiting in staff. This we fully understood as we run our own pub and B and B, but it would have been good to know when booking from hotels.com. We were welcomed warmly and with just one person running the hotel a great job was done. We hope this venue can power through the difficult times and return to its former popularity and glory. We wish you all the best
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Andrew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor stay

Restaurant closed as hotel so quiet, dated hotel in need of complete renovation.
Stayed 2 nights in Nov 2021
Verified

4/10 Poor

Tim

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Saturday night stop

Arrived in room to find it smelly and smelling of smoke. I opened the window to vent and left it open and all was fine. However I later discovered why the room smelt. When we returned later the room stank again this was because we were above the smoking shelter which everyone used until 2,30 in the morning. Do not book a room at the front of the hotel and take earplugs if you do. The manager in the morning was sympathetic but I had paid the day before so he was blowing smoke you know where. Convenience great but beware if they have a function on
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhappy

Staying 2 evenings you would think that they would clean the room and provide clean towels This was not the case. Also had to go up three flights of stairs as the keycard was not working 3 times on arrival.
Stayed 2 nights in Sep 2021
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff did what they could to help but numbers seemed to be thin - it looks as though the hotel has struggled with the recent downturn. The furniture and bathroom fittings were all all very good - but there was no restaurant and no atmosphere, and the staff did their best in the circumstances.
Stayed 1 night in Oct 2021
Verified

6/10 Okay

Oliver

Liked: Cleanliness, staff & service
Disliked: Amenities
Property clean and I slept well, Staff following Covid guidence for the most part. However... The internet is dreadful- can't watch youtube, Netflix etc because its so slow- and first thing in the morning (6am) there was no hot water for a shower.
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gainsborough Hotel

Nice Hotel. There was no Restaurant or food at the Hotel during our stay but we were provided with a list of good places to eat both Breakfast and Evening meals. The ones we tried were very good
Stayed 3 nights in Sep 2021
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a nice weekend. The kitchen extraction was a little annoying and the windows in the restaurant annex needed a clean. Nice and friendly staff we would go back
Stayed 1 night in Aug 2021