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Homewood Suites by Hilton Waterloo/St. Jacobs

3.0 star property

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Photo gallery for Homewood Suites by Hilton Waterloo/St. Jacobs

Terrace/patio
Exterior
Free toiletries, hair dryer, towels
37-inch LCD TV with cable channels, TV, MP3 dock
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
45 Benjamin Road, St Jacobs, Township of Woolwich, ON, N0B2N0
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪3 min walk‬
  • Place, St. Jacobs Outlets
    ‪3 min walk‬
  • Place, St Jacobs Farmers Market
    ‪6 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

37-inch LCD TV with cable channels, TV, MP3 dock

Studio Suite, 1 King Bed

9.4 out of 10
Exceptional
(67 reviews)
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

8.6 out of 10
Excellent
(14 reviews)
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(30 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Studio, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Full-sized fridge, microwave, oven, stovetop

Suite, 2 Bedrooms, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 98 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

37-inch LCD TV with cable channels, TV, MP3 dock

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

37-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(8 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio With 1 King Bed, Roll In Shower-Mobility And Hearing Accessible Non-Smoking

In-room safe, desk, WiFi, bed sheets

Studio With 1 King Bed, Roll In Shower-Mobility And Hearing Accessible Non-Smoking

  • Sleeps 3

View all photos for Two-Bedroom Suite - Non-Smoking

In-room safe, desk, WiFi, bed sheets

Two-Bedroom Suite - Non-Smoking

  • Sleeps 7

View all photos for King Suite-Hearing Accessible-Non-Smoking

In-room safe, desk, WiFi, bed sheets

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 3

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 3

View all photos for Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

Bathroom | Free toiletries, hair dryer, towels

Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

  • Sleeps 5

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 5

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4

King Studio Suite-Non-Smoking

  • Sleeps 4

Similar properties

Exterior
Hampton Inn & Suites by Hilton Waterloo St. Jacobs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,151 reviews
The price is €81
includes taxes & fees
1 Feb - 2 Feb
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About this property

Homewood Suites by Hilton Waterloo/St. Jacobs

Hotel with free breakfast, near University of Waterloo
This smoke-free hotel features an indoor pool, a fitness centre and a bar/lounge. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a business centre and conference space.
Homewood Suites by Hilton Waterloo/St. Jacobs offers 97 accommodations with MP3 docking stations and a safe. This accommodation is furnished with double sofa beds. 37-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Homewood Suites by Hilton Waterloo/St. Jacobs gets good marks from our customers. During your stay, you're just a quick walk from St. Jacobs Country Playhouse. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • WiFi for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a playground
  • Guests really like the accommodation for the comfy beds, cleanliness and spaciousness
  • Steps from St. Jacobs Country Playhouse and 3 minutes on foot from St. Jacobs Outlets
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Homewood Suites by Hilton Waterloo/St. Jacobs offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 1200 square feet (111 square metres) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Homewood Suites by Hilton Waterloo/St. Jacobs. Self parking is free.

This 3-star Township of Woolwich hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 10); free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast
  • A bar/lounge
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive key retrieval information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: CAD 84 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 10 (rates may vary)
  • Pet fee: CAD 84 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood St Jacobs
Homewood St Jacobs Hotel
Homewood St Jacobs Hotel Waterloo
Homewood Suites Hilton Waterloo/St. Jacobs Township of Woolwich
Homewood Suites Hilton Waterloo/St. Jacobs Hotel Waterloo
wood Suites Hilton WaterlooSt
Homewood Suites Hilton Waterloo/St. Jacobs Waterloo
Homewood Suites By Hilton Waterloo/St. Jacobs, Ontario, Canada
Homewood Suites by Hilton Waterloo/St. Jacobs Hotel

Homewood Suites by Hilton Waterloo/St. Jacobs Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews
Rating 8 - Good. 245 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean large room.
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Quiet Room, Excellent Staff
Stayed 1 night in Oct 2025

10/10 Excellent

marjorie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, large rooms.

Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall i would rate 4 out of 5 it was nice on quiet. But like other hotels i stayed in the free breakfast is terrible and not hot cause it sits there a long time i rather have food made to order. Keep it simple fried eggs and bacon and snidners sausage links and toast and fresh potatoes home fries made from real potatoes not frozen potatoes also everything was tasteless no flavour. Plus fresh fruit and maybe yogart and for those who dont want eggs maybe some nice hotcakes. Or cereal plus juice and milk or coffee or tea . That would be a awesome breakfast then what they offered us at your hotel.
Stayed 2 nights in Oct 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Our suite was affordable and clean. The living room and bedroom need comfortable chairs to sit in while relaxing.
Stayed 2 nights in Oct 2025

4/10 Poor

Patricia

Liked: Property conditions & facilities, room comfort
At check in, there were 4 ladies ahead of me - they were together. Receptionist as obviously new and another woman was helping her. Once the 4 ladies were done, the knowledgeable receptionist moved to another terminal and proceeded to check in those behind me. It took me 25 minutes to get my room!! So not impressed. They also didn’t mention to anyone that there was a buffet reception that evening! Not impressed. Location is ideal - next to outlets and across the parking lot from St. Jacob’s Market.
Stayed 1 night in Oct 2025

10/10 Excellent

Elise

Liked: Cleanliness
Clean and reception staff was very kind and helpful!
Stayed 1 night in Sep 2025

8/10 Good

Lynn D

Stayed 3 nights in Oct 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Dishwasher was broken, room smelled of pets, otherwise ok.
Stayed 1 night in Oct 2025

10/10 Excellent

McKenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast was yummy and wide selection and lots of room for parking
Stayed 2 nights in Oct 2025

10/10 Excellent

PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (ALL) of them were very accomadating and obligimg and very friendly.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mary-Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough long carts. Had to wait 90 minutes. Should have at least 4 or more carts!!
Stayed 2 nights in Oct 2025

8/10 Good

Gary, Welland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property near shopping centre and restaurants. Breakfast was decent but the Manager’s Reception on Wednesday evening was excellent (enough of a food selection to have dinner there). Room was ok but our shower had a loose grab bar, a potential accident waiting to happen. Staff were friendly and efficient. Parking was easy. Overall, I would stay there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Tania

Stayed 1 night in Oct 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, great staff and quick check-in and check out.
Stayed 1 night in Oct 2025

10/10 Excellent

Sandra, Windsor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect for a getaway. Would recommend the hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Travelled with group
Liked: Cleanliness
Bathtub had dirt lines , as did the those of our friends ‘ in 2 other similar suites . When survey was handed to staff at check - out it was crumpled up and thrown in the trash in front of the guest ! All 4 reading lights on the 2 Queen beds not working … they actually fell off - ie - only served as decor yet the same ones in our friends ‘ rooms worked . Coffee at breakfast buffet terrible - always lukewarm ; the in- room coffee was hot and okay . Forget about decaf coffee : when pointed out to staff that it was cold , was told , “ yes we know , a new coffee run is being brewed right now “ . Ot never materialized , nor the next 2 days . No simple shower caps supplied - on asking , “ sorry we don’t supply them “ . Linen change only done every-other - day , not daily as expected . Wouldn’t mind the sheets , but no towel replacements after having thrown the used ons in the tub for expected replacements!
Stayed 3 nights in Sep 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great rooms, great staff easy to park!
Stayed 1 night in Oct 2025

10/10 Excellent

Francesca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, spacious and the staff are great!
Stayed 1 night in Sep 2025

8/10 Good

Rainer

Liked: Staff & service
Stayed 5 nights in Sep 2025