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Hilton Knoxville

3.5 star property

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Photo gallery for Hilton Knoxville

Al fresco dining, open daily
Property video
Superior Room, 2 Queen Beds, City View | Premium bedding, in-room safe, desk, blackout curtains
Breakfast, lunch, dinner served; southern cuisine
65-inch LCD TV with satellite channels, TV, pay films

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
501 W Church Ave, Knoxville, TN, 37902
  • Place, Knoxville Convention Center
    ‪3 min walk‬
  • Place, Tennessee Theatre
    ‪3 min walk‬
  • Place, Market Square
    ‪3 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Parlor, King Murphy Bed and Sofa Bed

Parlor, King Murphy Bed and Sofa Bed | Living area | 65-inch LCD TV with satellite channels, TV, pay films

Parlor, King Murphy Bed and Sofa Bed

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room,1 King Bed Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room,1 King Bed Accessible, Bathtub

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible (Roll-in Shower)

Room, 1 King Bed Accessible (Roll-in Shower) | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 2 Queen Beds, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, Multiple Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Multiple Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, Multiple Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 1 King Bed, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 1 King Bed, City View

8.4 out of 10
Very good
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Superior Room, 2 Queen Beds, City View

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

9.0 out of 10
Wonderful
(155 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(180 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Interior entrance
Crowne Plaza Knoxville Downtown University by IHG
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  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 1,006 reviews
The price is €117
includes taxes & fees
24 May - 25 May
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About this property

Hilton Knoxville

Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Hilton Knoxville offers 320 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Hilton Knoxville's great location gets high marks from our customers. During your stay, you're just a quick walk from University of Tennessee. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy southern cuisine while dining at Marble City Kitchen
  • Valet parking and self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 4-minute walk from Knoxville Convention Center and 9 minutes on foot from University of Tennessee
  • Cats and dogs welcome for a fee (restrictions apply)
Hilton Knoxville offers its guests a 24-hour fitness centre and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 11 meeting rooms are available. Event space at this hotel measures 16000 square feet (1486 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Knoxville. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Marble City Kitchen – This restaurant specialises in southern cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Firefly – On-site bar. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 37 per night; includes in/out privileges)
  • Valet parking on site (USD 40 per night; includes in/out privileges)
  • Limited number of on-site valet and self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Firefly
  • Marble City Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 16,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (173 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 37.00 per night (in/out privileges)
  • Valet parking fee: USD 40.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Knoxville

Hilton Knoxville

Knoxville Hilton

Hilton Knoxville Hotel Knoxville

Knoxville Hilton Hotel

Hilton Knoxville Hotel

Hilton Knoxville Hotel

Hilton Knoxville Knoxville

Hilton Knoxville Hotel Knoxville

Hilton Knoxville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1171 out of 2009 reviews
Rating 8 - Good. 426 out of 2009 reviews
Rating 6 - Okay. 249 out of 2009 reviews
Rating 4 - Poor. 91 out of 2009 reviews
Rating 2 - Terrible. 72 out of 2009 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

hector

Stayed 2 nights in Feb 2026

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service
Ther rooms were comfortable and nice, walking distance to everything we needed.
Stayed 2 nights in Feb 2026

6/10 Okay

Cheryle

Travelled with family and small children
Disliked: Amenities
The rooms were very outdated. Bathroom door look deteriorated, curtains and room carpets were dirty. Heating/cooling wasn’t able to keep up and very loud. Not enough electrical available for multiple c-pap machines. We were charged too high for garage parking which we weren’t made aware that we would pay extra to park and valet took forever to get our vehicles to the point we had to get our own.
Stayed 2 nights in Feb 2026

10/10 Excellent

April

Stayed 2 nights in Feb 2026

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
Older room. Dripping tub facet. We've stayed in Hilton Garden Inns in much better condition.
Stayed 2 nights in Feb 2026

6/10 Okay

Kristen

Stayed 1 night in Feb 2026

6/10 Okay

Kayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was nice. Water bottles in lobby were insane in price. Bed was very uncomfortable.
Stayed 2 nights in Feb 2026

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 2 nights in Feb 2026

4/10 Poor

Jonathan

Business traveller
Liked: Cleanliness
Room was cancelled as a no show even though I had checked in through the app two days prior to arrival. Rebooked room had a new HVAC unit that wasn't hooked up to the thermostat which wasn't a big deal, but wasn't told and there was nothing in the room communicating that. Had the heat on 60 as low as it could go but room temperature was over 70. Went to open the cabinet where the refrigerator is and the door came completely off. They also charged me extra for the no show. Front desk couldn't straighten out charges so going to have to spend time contacting customer service.
Stayed 5 nights in Feb 2026

10/10 Excellent

Victoria

Stayed 2 nights in Jan 2026

8/10 Good

Forrest

Stayed 1 night in Jan 2026

8/10 Good

Mamoun

Stayed 1 night in Feb 2026

6/10 Okay

charlie

Stayed 1 night in Nov 2025

10/10 Excellent

Robin, Albertville

Liked: Cleanliness
Great stay.
Stayed 1 night in Jan 2026

6/10 Okay

Kimberley

Liked: Cleanliness, staff & service
Disliked: Amenities
Elevators were very slow, room was just ok. A little dated, but overall it was a good location.
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 2 nights in Jan 2026

10/10 Excellent

Faith

Stayed 2 nights in Jan 2026

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Jan 2026

8/10 Good

Dale

Stayed 2 nights in Jan 2026

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Service! We request 2 additional pillows and a pack n play while reserving and they were setup in the room when we got there. Decided to stay another night for our daughters volleyball tournament and Allison at the front was very accommodating and took care of us! 3-4 inches of snow in the ground multiple events in Knoxville and she still was pleasant, polite and accommodating!
Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Stayed 1 night in Jan 2026

10/10 Excellent

Ashlee

Stayed 1 night in Jan 2026

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rene, HIALEAH

Stayed 4 nights in Jan 2026

10/10 Excellent

Pam

Stayed 1 night in Jan 2026