H15 Palace, a Luxury Collection Hotel, Krakow
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Reviews
Popular amenities
- Bar
- Pet-friendly
Explore the area

- Main Market Square3 min walk
- Royal Road3 min walk
- Wawel Castle17 min walk
- Kraków (KRK-John Paul II - Balice)17 min drive
- Expect exceptional service
- Extra savings and perks for BONUS+ members
Room options
View all photos for Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds
- Sleeps 3
- 2 Single Beds
View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed
- Sleeps 3
- 1 King Bed
View all photos for Suite, 1 King Bed

Suite, 1 King Bed
- Sleeps 3
- 1 King Bed
View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed
- Sleeps 2
- 1 King Bed
View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds
- Sleeps 2
- 2 Single Beds
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About this property
H15 Palace, a Luxury Collection Hotel, Krakow
This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.
- Free WiFi
- Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
- Cooked-to-order breakfast served daily for a fee
- Take a swim in the indoor pool
- Indulge with facials, body treatments or body scrubs at the spa
- Services include dry cleaning/laundry, a concierge and tour or ticket assistance
- On-site recreation includes a gym and a sauna
- Guests have great things to say about the overall condition of the property and the helpful staff
- Just a 3-minute walk from Main Market Square and a 4-minute drive from Wawel Castle
- Airport shuttle service available for a fee
- Pets welcome for a fee (restrictions apply)
- Pet-friendly amenities are available, including food and water bowls
Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury H15 Palace, a Luxury Collection Hotel, Krakow. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.
This 5-star Kraków hotel is smoke free.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Offsite parking available (PLN 150 per day)
- 24-hour return airport shuttle (surcharge)
Food and drink
- Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 160 for adults and PLN 80 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
Things to do
- Bicycle storage
- Bicycle tours
- Full-service spa
- Gym
- Indoor pool
- Indoor pool (guest access)
- Sauna
Family friendly
- Dining table
- In-room cot
- Indoor pool
- Laundry facilities
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Safe at front desk
- Water dispenser
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Proposal/romance packages
- Tour and ticket assistance
Business services
- 1,184 square feet of conference space
- Meeting rooms
Outdoors
- Pool loungers
Full-service spa
- 2 treatment rooms
- Body scrubs
- Couples treatment rooms
- Facials
- Hot tub
- Massage
- Spa open daily
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Visual alarms in hallways
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible gym
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
More
- At least 80% lighting from LEDs
- Banquet hall
- Biodegradable drinking straws available
- Comprehensive recycling policy
- Double-glazed windows
- Eco-friendly cleaning products used
- Local artist showcase
- Local culture and ecosystem education
- Locally-owned and organised tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable tableware
- Smoke-free property
- Vegan dining options
- Vegetarian breakfast available
- Vegetarian dining options
- Water dispenser usage encouraged
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Down comforter
- Free cot
- Hypo-allergenic bedding
Bathroom
- Bathtub or shower
- Dressing gowns
- Free toiletries
- Hair dryer
- Heated bathroom floor
- Private bathroom
- Rainfall showerhead
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste (on request)
- Towels provided
Entertainment
- 49-inch smart TV with satellite channels
Food and drink
- Coffee/tea maker
- Dining table
- Electric kettle
- Free bottled water
- Minibar
More
- Air conditioning (climate-controlled)
- Bulk dispensers for toiletries
- Desk
- Eco-friendly toiletries
- Electrical adapters
- Energy-saving switches in guestrooms
- Free local calls
- Free long-distance calls
- Heating (climate-controlled)
- Individual decor
- Iron/ironing board
- Laptop workspace
- LED lighting
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-out
Special check-in instructions
Access methods
Pets
- Pets: PLN 200 per pet, per day
- Weight limit: 22 lb per pet
- Pets cannot be left unattended
- Food and water bowls are available
- Certain rooms only
- You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation Service animals are exempt from fees.
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Free cots (infant beds)!
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for cooked-to-order breakfast: from approximately PLN 160 for adults and from PLN 80 for children
- Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
- Nearby parking fee: PLN 150 per day (656 ft away)
- Pet fee: PLN 200 per pet, per day
- Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
We should mention
- Pool access available from 7:00 AM to 10:00 PM
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).