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Holiday Inn Krakow City Centre by IHG

5.0 star property

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Photo gallery for Holiday Inn Krakow City Centre by IHG

Exterior
Property amenity
Exterior
View from room
Daily buffet breakfast (PLN 100 per person)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
Wielopole 4, Kraków, Lesser Poland, 31-072
  • Main Market Square
    ‪6 min walk‬
  • St. Mary's Basilica
    ‪6 min walk‬
  • Wawel Castle
    ‪12 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Room amenity

Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining)

Suite, 1 Bedroom (Dining) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom (Dining)

  • 100 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Single Beds

9.4 out of 10
Exceptional
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 Queen Bed, Accessible | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

  • 26 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

9.4 out of 10
Exceptional
(8 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, Multiple Beds (With Sofa)

Premium Room, Multiple Beds (With Sofa) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, Multiple Beds (With Sofa)

9.6 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Krakow City Centre by IHG

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Holiday Inn Krakow City Centre by IHG offers 236 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages and Thai massages. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Krakow City Centre by IHG. During your stay, you're just a quick walk from Main Market Square. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Treat yourself to Thai massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Within a 10-minute walk of Main Market Square and St. Mary's Basilica
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Krakow City Centre by IHG offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 12 meeting rooms are available. Event space at this hotel measures 16684 square feet (1550 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Holiday Inn Krakow City Centre by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Impresja – On-site restaurant. Reservations are required.
The City – This restaurant only serves breakfast. Open daily.
Reflections Bar & Restaurant – This gastropub serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (PLN 120 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; PLN 100 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Impresja
  • Reflections Bar & Restaurant
  • The City

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Children's games
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (16,684 square foot of space)

Outdoors

  • Outdoor furniture

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Hot stone massages
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: PLN 60 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 160.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 100 per person
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 60 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Hotel Krakow City Centre
Holiday Inn Krakow City Centre
Holiday Inn Krakow City Centre Hotel

Holiday Inn Krakow City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 623 out of 1004 reviews
Rating 8 - Good. 316 out of 1004 reviews
Rating 6 - Okay. 51 out of 1004 reviews
Rating 4 - Poor. 10 out of 1004 reviews
Rating 2 - Terrible. 4 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

8/10 Good

Christopher john

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Susanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good value for money. Very welcoming on arrival and check in was easy. Fantastic selection available for breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

ilan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Krakow

Excellent hotel really well placed - few minutes to main square and tram stops outside. Staff were aways polite and attentive, room was big enough and cleaned each day, would recommend and use again.
Stayed 3 nights in May 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top tier hotel

Brilliant great hotel and location
Stayed 2 nights in May 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at Holiday Inn it was a great location and breakfast was very good. Room was very spacious and clean. This was a surprise trip for my husband’s 60th birthday and we were upgraded to a premier room which we were very happy with and we were very grateful. The concierge at the hotel managed to get us booked at the last minute to Auschwitz-Birkenau for which we are thankful to him.
Stayed 3 nights in May 2025

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent 3 night stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosanne, Emo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable and very close to old town. Helpful and polite staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Mario V, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, really help staff and well situated for exploring
Stayed 4 nights in Apr 2025

10/10 Excellent

Obed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, good tourist services

Good place to stay in Krakow, easy to walk to historic sites, and plenty of restaurants within a ten minute walk. Easy access to train station, a 10 minute taxi ride. Great facilities and services.
Stayed 1 night in Mar 2025

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for city break

Had a lovely short break stay at the Holiday Inn, the hotel is perfectly situated so you can get around easily. The hotel staff were attentive and the breakfast was excellent, meaning we were well set up for the day.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

James

Stayed 3 nights in Feb 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Very close to main attractions. Clean and cozy place to stay. Highly recommended.
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Guinness on tap with hard flat beds

The hotel was clean and the bedding did not smell of bleach, which is important to me. We booked a king bed (harder to find) and the mattress was very hard, which is great if you like that. The pillows too were overstuffed and were more like couch cushions (not so great for a bed pillow) so we used a balled up sweater as a pillow instead. The bartenders in the bar by the entrance are a hoot and great for chatting about Krakow. They also had Guinness on draft which was a wonderful treat for Americans who don't encounter that often. Food in the restaurants was pretty good. Excellent location. Had some hiccups with the hotel reception confusing details, like double booking a cab to the airport and confusing our room for another.
Stayed 6 nights in Feb 2025

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stsy

Ideal location, excellent parking and friendly staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Rheaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant

Amazing hotel - very clean and just a short walk from the old town. Hugely convenient.
Stayed 2 nights in Jan 2025