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Aparthotel

THE FACE Suites Hotel

5.0 star property

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Photo gallery for THE FACE Suites Hotel

Exterior
Airport shuttle
Gym
Interior
2 outdoor pools

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Kuala Lumpur Forest Eco Park
    ‪3 min walk‬
  • Place, Petronas Twin Towers
    ‪14 min walk‬
  • Place, Kuala Lumpur Tower
    ‪19 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪65 min drive‬

Room options

View all photos for One Bedroom Superior

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Superior

  • Sleeps 2
  • Free Wi-Fi

View all photos for One Bedroom Deluxe

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Deluxe

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Superior

In-room safe, desk, laptop workspace, blackout curtains

Two Bedroom Superior

  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Bedroom

Full-sized fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

  • 82 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 Bedroom

  • 79 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 1 Bedroom

  • 96 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 2 Bedrooms

  • 95 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Bedrooms

  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms | In-room safe, desk, laptop workspace, blackout curtains

Premier Room, 2 Bedrooms

  • 123 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier | In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Grand Premier

  • 101 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 1 Bedroom

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Bedrooms

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, 2 Bedrooms

  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed
  • Free Wi-Fi

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About this property

THE FACE Suites Hotel

This aparthotel features 2 restaurants, 2 outdoor pools and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides an LED TV with satellite channels, plus a kitchenette with a fridge, a microwave and a dishwasher. Conveniences include a washer/dryer and an electric kettle, and guests will appreciate thoughtful touches, such as bathrobes and slippers.
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the pool at THE FACE Suites Hotel. During your stay, you're just a quick walk from Kuala Lumpur Forest Eco Park. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. This luxury aparthotel has 200 apartments over 51 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer and a living room
  • Free WiFi
  • Enjoy a bite to eat at Cafe iL Viso, a café that serves international cuisine
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the pool
  • 13 minutes by foot from Petronas Twin Towers and a 2-minute drive from Pavilion Kuala Lumpur
As a guest of THE FACE Suites Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury THE FACE Suites Hotel also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

Cafe iL Viso – This café specialises in international cuisine and only serves light fare.
Deep Blue – This rooftop bar specialises in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Limited room service

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with cable/satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:

Turn off the lights, lock the doors and return the keys

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE FACE Suites Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur

Face Suites Kuala Lumpur Aparthotel

The Face Suites Kuala Lumpur

Face Suites Aparthotel

Face Suites

The Face Suites Kuala Lumpur

THE FACE Suites Hotel Aparthotel

THE FACE Suites Hotel Kuala Lumpur

THE FACE Suites Hotel Aparthotel Kuala Lumpur

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 997 out of 1759 reviews
Rating 8 - Good. 512 out of 1759 reviews
Rating 6 - Okay. 134 out of 1759 reviews
Rating 4 - Poor. 70 out of 1759 reviews
Rating 2 - Terrible. 46 out of 1759 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, amenities
Massive apartment room. Nice and clean and very comfortable. Supplied bottles of water every morning which is a life saver
Stayed 4 nights in Feb 2026

8/10 Good

Toichi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room size and amenities were very good
Stayed 4 nights in Feb 2026

10/10 Excellent

Anusha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
At the Faces hotel the room was good but the hot water is really hot so you need to be careful. The breakfast was an average. Location was great
Stayed 2 nights in Feb 2026

8/10 Good

Khalid

Liked: Cleanliness
The room was clean, functional, and tidied daily. While not the most luxurious, it was spacious enough for a comfortable stay. The pool and gym facilities were quite nice, and overall, the property is well-suited for a short visit of a few days. The reception and concierge staff were exceptionally polite and accommodating. My first assigned room had some issues—specifically, the bedroom air conditioning wasn't working properly, and the unit itself appeared worn, with stained floors and surfaces. When I raised these concerns, management first attempted to resolve the problems and then promptly moved me to a different unit.
Stayed 4 nights in Feb 2026

10/10 Excellent

Jamshid, Montreal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2026

10/10 Excellent

Rowena, Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Love the apartment style hotel room: spacious, clean, beds are comfortable, bathroom is spacious. Breakfast buffet was great. Hotel location is good, walking distance to shopping centres and night market. Check in and out were fast.
Stayed 3 nights in Jan 2026

2/10 Terrible

Angie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Upon checking in late at night, my friends and I were horrified to encounter multiple cockroaches both outside and inside our room. Despite our request for a room change, we were informed that the hotel was fully booked, leaving us with no choice but to endure the presence of pests. The staff member from housekeeping who was sent to address the issue simply sprayed insecticide instead of providing a proper solution. Furthermore, the following day, we returned to our room to find used towels left in the bathtub, indicating a lack of attention to cleanliness and hygiene standards. To make matters worse, we discovered even larger cockroaches in the living room area, further adding to our discomfort and distress. To add to our disappointment, essential amenities such as face and hand towels were not provided, and the bath gel ran out while we were in the middle of showering, causing inconvenience and frustration. The discrepancies between the appealing photographs of the hotel room and its actual state were stark, indicating a need renovation and improvement to maintain basic hygiene. This was meant to be a relaxing weekend get away turned into a nightmare due to several unacceptable incidents. I would avoid this hotel at all cost.
Stayed 2 nights in Jan 2026

10/10 Excellent

MAURIZIO

Liked: Cleanliness, amenities, property conditions & facilities
Super!!!
Stayed 5 nights in Jan 2026

10/10 Excellent

Edith Castro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love everything The room has 2 bedrooms This is the best experience I ever have
Stayed 2 nights in Dec 2025

4/10 Poor

Saman

Travelled with family
Liked: Cleanliness, property conditions & facilities
This hotel does not meet 5-star luxury standards, mainly due to poor service and lack of attention to guests. Check-in was delayed by over 40 minutes, and the room was not ready upon arrival. Unlike standard 5-star hotels, there was no luggage assistance or room escort. We had to carry our own luggage and navigate a large, confusing building with multiple elevator, asking staff for directions along the way. Despite submitting a clear special request for a high floor, good lighting, and city view, we were given a suite with a blocked view and very little natural light. The request was completely ignored. When asking to change rooms, staff initially said no rooms were available, then later offered only a more expensive room with the same blocked view, which felt dismissive and unfair. Additionally, the room did not have a smart TV—only cable TV, which is outdated for a hotel claiming “5-star luxury“ status. When we requested an HDMI cable or a TV change, the staff made no effort to accommodate and provided no follow-up, simply stating it was not possible. Overall, while the building may appear luxurious, the service, guest handling, and amenities fall well below 5-star expectations.
Stayed 3 nights in Jan 2026

8/10 Good

Lucy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a good hotel but with a few changes could be excellent. The rooms are spacey with nice views and the beds very comfortable BUT the lifts are a total nightmare with queuing and overcrowding commonplace. We stayed 3 nights and didn’t get our room cleaned once. Housekeeping seemed over loaded with too much work on. We called down for extra towels to use the pool and I’m still waiting for those! There’s not enough sun beds at the pool. We didn’t get to use one at all during our stay which isn’t ideal for a winter sun break! Breakfast is in the sister hotel next door which is strange because they won’t let you use the pool in this hotel…….
Stayed 3 nights in Dec 2025

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Amenities
Room was very spacious and decor was nice. Sofa was dusty and needed cushions, quite uncomfortable without them. Some staff were very rude ... There are other brands in the same building and they are rude to residents who are not with their brand. A staff member in the bat looked to get me to pay MYR500 cash to himself for a better table at new years eve!
Stayed 3 nights in Dec 2025

4/10 Poor

LOUGEL

Disliked: Amenities, property conditions & facilities
I’m not happy with the hotel front staff how she handle our situation. I don’t feel we are welcomed in that hotel. They accommodate white people very well before us when it’s my turn front staff said it’s to early to check in , we were there since 4:00 am in the hotel, it’s 2:55 pm just 5 minutes before 3:00 pm and she said it’s still early. I don't see any customer service , we beg to please check us in coz we don’t have sleep for couple of hours . Washing machine is broken needs to be fixed multiple times, they have kitchen but unable to provide pots so we can cook our meal. Kitchen is just a display they only have 1 frying pan they said they don't have any extra pots or pans that they can’t lend us.
Stayed 5 nights in Dec 2025

10/10 Excellent

Y C David, Incline Village

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious
Stayed 3 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2025

10/10 Excellent

Hock Siang, Little Rock

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
We just finished an unbelievable time in Kuala Lumpur. The Face Suites was a solud part of our time there. The rooftop infinity pool was one of our favourite memories.
Stayed 3 nights in Nov 2025

6/10 Okay

Chin Joo

Business traveller
Liked: Cleanliness
Disliked: Amenities
-Front desk and conceirge don't look interested. -Poor sound proofing. I can hear the traffic even on the 19th floor. -Prayers at 5am.
Stayed 2 nights in Nov 2025

10/10 Excellent

Suman

Travelled with family
Liked: Cleanliness, room comfort
Convenient
Stayed 2 nights in Nov 2025

8/10 Good

cc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed having a microwave fridge and eashing machine in the rrom loved the lay out. Staff was very efficient and helpful. Clean environment. The pool with a picturesque view. This place gives appartment vibes. Good location. Near station
Pool view
Gym
Bedroom 1
Pool view
Stayed 3 nights in Nov 2025

2/10 Terrible

Salman

Travelled with family
Liked: Property conditions & facilities
I arrived and it looked like a Chinatown street market. People everywhere, cops whistling, cars blocking entrances, not a very 5 star feeling. It’s confusing with 2 buildings that both say the word face on it, making it difficult to know which one you’re even in, I waited 40 minutes to check in to only realize I was to check in on the other building called platinum suites. When I went there, they said check in was down and to come back in a few hours?? Never heard of that at any hotel let alone 5 stars. When I was finally let into the room I paid for, it was a nice room although it just felt dated. There was an old school hot water switch that needed to be turned on. The shower even with hot water switch on, gave me hot water for all of 10 minutes max. If you have 2 people with you in the room, you need to shower at different times. The breakfast buffet was fine, although nothing crazy. I was leaving for the day and forgot to fill my water bottle up so I went to fill it at the breakfast buffet (I paid for), and was denied saying that wasn’t allowed. This sort of nickel and diming is what I’d expect at your average Holiday Inn, not a 5 star suite. I had a long day and wanted to hit the pool for just 20 minutes before it closed at 10 pm. Not an unreasonable thing to want to do. However to my complete surprise, I got in at 9:40 and not even 5 minutes later, a guard with his whistle started barking orders to everyone saying pools closed. Would recommend any other hotel
Stayed 2 nights in Oct 2025

2/10 Terrible

hangjuan

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a great location, plenty of water, and is spacious, but it has too many shortcomings. I stayed in Building C, and I couldn't get to the pool with the Petronas Twin Towers as shown in their promotional photos. The promotional photos seem to show it in the building next door, so I couldn't get there! The pool upstairs only had a small view of the Petronas Twin Towers from one angle. The pool was very small, the security guard was very rude, the rooms smelled bad, and there was inexplicable singing, especially after 5 a.m. The elevator was really slow, and we even sank down once when we were in the elevator. It was so shaky and wobbly, it was a real safety hazard! Lightning protection! !!!
Stayed 4 nights in Oct 2025

8/10 Good

Truong Vanhoang

Liked: Amenities
Clean and nice
Stayed 3 nights in Oct 2025

8/10 Good

Abdurrahman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. Breakfast was great. The location was central and the towers were in walking distance. Unfortunately the infinity pool was crowded and very cold which was not great given that the weather was chilly.
Stayed 3 nights in Sep 2025

4/10 Poor

Brooke Meredith, Robina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had something stolen from our room which put a damper on everything. The lack of accountability, care or follow up was non existant. It was something of my daughters (16) and she remained heartbroken for the rest of the trip. The property itself is good but be very careful of your belongings if you choose to stay.
Stayed 13 nights in Sep 2025

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