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REF Kumamoto by VESSEL HOTELS

4.0 star property

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Photo gallery for REF Kumamoto by VESSEL HOTELS

Public bath
Public bath
Reception
Public bath
Public bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View in a map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803
  • Place, Sunroad Shinshigai Shopping Street
    ‪1 min walk‬
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto Castle
    ‪15 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪38 min drive‬

Room options

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Property entrance
Candeo Hotels Kumamoto Shinshigai
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  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,042 reviews
The price is €74
6 May - 7 May
Candeo Hotels Kumamoto Shinshigai

About this property

REF Kumamoto by VESSEL HOTELS

A restaurant, a microwave in a common area and laundry facilities are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, multilingual staff assistance and a vending machine are on-site.
REF Kumamoto by VESSEL HOTELS offers 229 accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bidets, complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). In-room massages and an iron/ironing board can be requested.

Public bath/onsen services include an indoor public bath. This service features separate men's and women's areas.
During your stay at REF Kumamoto by VESSEL HOTELS, you're just a quick walk from Sunroad Shinshigai Shopping Street. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • Steps from Sunroad Shinshigai Shopping Street and 3 minutes on foot from Sakura Machi Kumamoto
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and laundry facilities are also featured at REF Kumamoto by VESSEL HOTELS.

Smoking is allowed in designated areas at this 4-star Kumamoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:30 AM.
REF Kumamoto by VESSEL HOTELS has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1800 for adults and from JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires advance notice of the age and number of children staying at the property.
Property Registration Number 指令(生衛)第184号
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

REF Kumamoto by VESSEL HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 448 out of 622 reviews
Rating 8 - Good. 126 out of 622 reviews
Rating 6 - Okay. 38 out of 622 reviews
Rating 4 - Poor. 7 out of 622 reviews
Rating 2 - Terrible. 3 out of 622 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gyeongjin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

Dahyun

Stayed 2 nights in Jan 2026

10/10 Excellent

Ken Chun Fai

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great size of room, good location.
Stayed 2 nights in Jan 2026

8/10 Good

Daigo

Stayed 5 nights in Jan 2026

10/10 Excellent

Hyunchang

Stayed 1 night in Jan 2026

10/10 Excellent

Minghsuan

Clean and nice
Stayed 5 nights in Jan 2026

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities
Nice Location + Great Breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

hojin

Stayed 1 night in Dec 2025

10/10 Excellent

euna

Stayed 2 nights in Dec 2025

10/10 Excellent

JUNGHUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goof
Stayed 3 nights in Dec 2025

10/10 Excellent

DoHee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

min jung

Stayed 1 night in Dec 2025

10/10 Excellent

Kun-Han

Liked: Cleanliness, staff & service, property conditions & facilities
Great spa, great service. Can't ask for more.
Stayed 3 nights in Nov 2025

10/10 Excellent

Bong gue

Stayed 2 nights in Nov 2025

10/10 Excellent

CHUN CHUAN

Stayed 1 night in Nov 2025

10/10 Excellent

EUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

MAMIKO

Stayed 1 night in Nov 2025

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, amenities
The breakfast is excellent.
Stayed 1 night in Nov 2025

10/10 Excellent

yulee

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

jeanyoung

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and Location
Stayed 3 nights in Oct 2025

6/10 Okay

KEUNBAE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Small room

Smallest room size was very inconvenient
Stayed 3 nights in Oct 2025

10/10 Excellent

YongHo

Stayed 2 nights in Oct 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay. They provide Stickers for small tattoos you might have. The spa/ sentimental was really refreshing after travelling. The facilities were also very clean and the interior was well lit and furnished in a bright tone, which made everything fell very cozy and clean. Staff was very nice and polite. The surrounding area is also very convient, super close to a big modern mall “Sakura”. Had a very pleasant stay, would definitely visit again.
Solo Room
Manga library in the lounge area
Nice Kumamon Mascot Decoration
Stayed 2 nights in Oct 2025

10/10 Excellent

YOONJEONG

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. The staff was very helpful, breakfast was also great.
Stayed 4 nights in Sep 2025