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REF Kumamoto by VESSEL HOTELS

4.0 star property

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Photo gallery for REF Kumamoto by VESSEL HOTELS

Daily buffet breakfast (JPY 1800 per person)
Property entrance
Public bath
Public bath
Public bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

View in a map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803
  • Place, Sunroad Shinshigai Shopping Street
    ‪1 min walk‬
  • Place, Sakura Machi Kumamoto
    ‪3 min walk‬
  • Place, Kumamoto Castle
    ‪11 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪29 min drive‬

Room options

View all photos for Single Room with shower booth,Non-smoking

Single Room with shower booth,Non-smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Single Room with shower booth,Non-smoking

9.2 out of 10
Wonderful
(25 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Moderate Twin Room, Non-smoking

Moderate Twin Room, Non-smoking | Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room, Non-smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed

View all photos for Standard Double Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Moderate Twin Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room

  • Sleeps 2

View all photos for Premium Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Premium Room

  • Sleeps 3

View all photos for Single Room with Shower

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Single Room with Shower

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Standard Twin Room

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 2

View all photos for ROH Non-smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

ROH Non-smoking

  • Sleeps 2

View all photos for Accessible Single Room Non Smoking

Laptop workspace, blackout curtains, iron/ironing board, free WiFi

Accessible Single Room Non Smoking

  • Sleeps 2

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Public bath
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  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 946 reviews
The price is €72
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CANDEO HOTELS KUMAMOTO SHINSHIGAI

About this property

REF Kumamoto by VESSEL HOTELS

Hotel with a restaurant, steps from Sunroad Shinshigai Shopping Street
A restaurant, a microwave in a common area and laundry facilities are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, multilingual staff assistance and a vending machine are on-site.
REF Kumamoto by VESSEL HOTELS offers 229 accommodations with complimentary slippers and a hairdryer. 32-inch flat-screen televisions come with digital channels.

Bathrooms include bidets, complimentary toiletries and toothbrushes and toothpaste. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). In-room massages and an iron/ironing board can be requested.

Public bath/onsen services include an indoor public bath. This service features separate men's and women's areas.
During your stay at REF Kumamoto by VESSEL HOTELS, you're just a quick walk from Sunroad Shinshigai Shopping Street. Free WiFi in public areas, a restaurant and breakfast (surcharge) are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • Steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto
There's a restaurant on site. Public spaces have free WiFi. A vending machine, multilingual staff, and laundry facilities are also featured at REF Kumamoto by VESSEL HOTELS.

Smoking is allowed in designated areas at this 4-star Kumamoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:30 AM.
REF Kumamoto by VESSEL HOTELS has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1800 for adults and from JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property requires advance notice of the age and number of children staying at the property.
Property Registration Number 指令(生衛)第184号
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

Reviews

REF Kumamoto by VESSEL HOTELS Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 377 out of 529 reviews
Rating 8 - Good. 111 out of 529 reviews
Rating 6 - Okay. 33 out of 529 reviews
Rating 4 - Poor. 7 out of 529 reviews
Rating 2 - Terrible. 1 out of 529 reviews

Reviews

8/10 Good

SAORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

PALM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Wonseok

Stayed 1 night in Aug 2025

10/10 Excellent

Kangmin

Stayed 2 nights in Jun 2025

10/10 Excellent

Shohei

Stayed 1 night in Jun 2025

10/10 Excellent

TaeKwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Chia lu

Stayed 3 nights in May 2025

10/10 Excellent

Alan, Sidney

Liked: Cleanliness, amenities, property conditions & facilities
Location is great for castle and shopping. Clean and quiet and enjoyed the public bath.
Stayed 3 nights in May 2025

10/10 Excellent

Denis

Stayed 3 nights in May 2025

10/10 Excellent

Timmy

Liked: Cleanliness, amenities, property conditions & facilities
Super awesome
Stayed 4 nights in May 2025

10/10 Excellent

Norihiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Property js centrally located.. while rooms are quite small, it is well designed with all amenities. Breakfast spread was unexpectedly good.
Stayed 2 nights in May 2025

10/10 Excellent

Jonghwee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

YUJI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yuk Man

Stayed 1 night in Feb 2025

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!
Stayed 5 nights in Mar 2025

10/10 Excellent

HYESUK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Izumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

JONGWOON

Stayed 2 nights in Feb 2025

10/10 Excellent

Kwong Tin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great but the hotel is a little dated.
Stayed 1 night in Mar 2025

10/10 Excellent

Jin sik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised superb hotel

Really impressed by this hotel. Room is small but is well thought out. #1 is having under bed storage space - it's really disappointing when this isn't available in a small room, so I was happy to see it here. Bathroom is a little smaller with no tub (which I don't need) but doesn't feel cramped because the sink is outside the bathroom. There are a number of super useful little shelves. The TV can't be moved so it's difficult to access the HDMI port on the back but then I noticed there is an HDMI port under the TV in wall unit! Wow, I was so happy! Also the TV is mounted on a swing panel for angle adjustment. The chair has a back and is comfortable. There's no wall desk counter, instead a round table which could be moved which was adequate for me. Also the bathroom floor is level with the room floor which is great. It's a well thought out room but I had one problem. For some reason the blackout curtain rail doesn't extend to the window edge! (It really should extend beyond) So it won't be able to block the light as planned but luckily I had some tape and was able to put up the curtain the last inch to block the morning light. Location in the shopping arcade just across the street from Sakuramachi and walking distance to the castle is suberb, and yet the room is quiet. Breakfast looked pretty good but I did not opt for it. I really liked stairway access so don't have to wait for the elevator every time.
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen and facilities. There’s a space to sit and eat
Stayed 2 nights in Jan 2025