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Best Western Kutaisi City Center

3.5 star property

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Photo gallery for Best Western Kutaisi City Center

Terrace/patio
Creator video
Lobby
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Pet-friendly
  • Room service
  • Housekeeping
  • Parking included

Explore the area

View in a map
11 Grishashvili Street, Kutaisi, 4600
  • Green Bazaar
    ‪8 min walk‬
  • Bagrati Cathedral
    ‪16 min walk‬
  • Parliament of Georgia
    ‪7 min drive‬
  • Kutaisi (KUT-Kopitnari)
    ‪28 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed, Non Smoking

  • 388 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 194 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Non Smoking

  • 194 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Best Western Kutaisi City Center

Hotel in Kutaisi with free breakfast and bars/lounges
This hotel features a restaurant, 2 bars/lounges and a rooftop terrace. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a business centre.
Best Western Kutaisi City Center offers 45 accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

During your stay at Best Western Kutaisi City Center, you're just a quick walk from Kutaisi State Historical Museum. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Within a 10-minute walk of Kutaisi State Historical Museum and Green Bazaar
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. The business-friendly Best Western Kutaisi City Center also features a rooftop terrace, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Kutaisi hotel.

Guests are served a free full breakfast daily.
Best Western Kutaisi City Center has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (99 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (100 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GEL 120 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GEL 70 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: GEL 120 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western Kutaisi City Center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.

Property is also known as

Best Western Kutaisi Hotel
Best Western Kutaisi Hotel
Best Western Kutaisi Kutaisi
Best Western Kutaisi Hotel Kutaisi

Best Western Kutaisi City Center Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 100 reviews
Rating 8 - Good. 32 out of 100 reviews
Rating 6 - Okay. 9 out of 100 reviews
Rating 4 - Poor. 3 out of 100 reviews
Rating 2 - Terrible. 5 out of 100 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joudi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and very clean and comfortable and free car parking
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A receptionist noted that I left some of my belongings in the lobby and took them to bring them to me. Thanks!!!
Stayed 1 night in May 2025

4/10 Poor

Nugzar

Disliked: Staff & service
The hotel has a good location, but unfortunately, that’s where the positives end. The condition of the property is outdated and in need of renovation. Check-in was problematic, and the reception staff were abrupt, non-customer friendly, and lacked professionalism. Overall, not a welcoming experience and disappointing for a Best Western. Would not recommend based on the current service level.
Stayed 1 night in Apr 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service
Very nice and cozy place
Stayed 1 night in Jan 2025

10/10 Excellent

NINO, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Thomas

Stayed 2 nights in Sep 2024

10/10 Excellent

Tomas, PRAGUE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy hotel with great staff , i every enjoy for legendary georgian hospitality

10/10 Excellent

Kevin, Charleston

Stayed 1 night in Sep 2022

8/10 Good

Jessica, Girdwood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with this hotel. I ended up not feeling great from being out in the heat all day and asked them for a second room, which I was able to get with no issue. The AC was amazing, the shower was great and I slept incredibly well. I was well-rested the next day and ready to continue to our next destination. My only complaint is that the breakfast was awful - they could do better here. BW is not a high-end chain, but they tend to have halfway decent breakfasts, especially abroad..this one was not.
Stayed 1 night in Aug 2022

10/10 Excellent

daniyal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE place to stay in Kutaisi

The two ladies at reception were amazing. The suites are pretty decent size. The sofa bed however wasn't the most comfortable. Hotel has great location and is very comfortable. Breakfast was pretty decent too.
Stayed 3 nights in Feb 2022

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel with a great location

The hotel is in a great location right beside the white bridge and the downtown area with good restaurants and shopping. The room is what you would expect from Best Western. It was comfortable enough with a pull out sofa. We ate at the onsite restaurant and it was good if you are looking for an escape from Georgian food for a meal. The breakfast was okay. There was enough variety.
Stayed 2 nights in Dec 2021

2/10 Terrible

Arun

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Pathetically maintained hotel….

Hotel is not well maintained. Initially we were given room no 502. On entering a foul/ bad smell welcomed us… sofa was full of dog hair and on the sofa there was a mark of pee. Guys you need to clean this, how one can stay in this. On complaint, reception did change the room. But some small issues were cropping up like insect in bathroom, smell in bathroom etc. property has nice fit out but it is not very well maintained. There housekeeping team need a complete overhaul.
Stayed 2 nights in Jul 2021

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort

well situated

well situated hotel that we really enjoyed. lovely staff that were very helpful and friendly. well worth staying
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not by any means luxurious hotel. But it’s clean comfortable and well located. I doubt there is a better choice in that particular city.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
A/C in the room didn't work had to switch rooms
Stayed 2 nights in May 2021

4/10 Poor

S

Disliked: Property conditions & facilities
The rooms are super small. As if you are living in Japan. The air conditioning does not work. Woke up in the night to set the thermostat. Called the maintenance to fix it, nothing happened.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people. I like the hotel and I will be back.
Stayed 1 night in Jan 2020

8/10 Good

Wouter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
OK hotel, facilities, location. Pleasant staff. However rooms do not have a/c—room temperatures during my stay late in December ranged from 24-27 degrees. I asked to change rooms on day 2, and the 2nd was hotter than the 1st. ‘Chiller switched off; open windows’ I was told. Opening windows means significant external noise 24/7 [horns; construction; motor bikes; dogs barking—at least on the road side, which contains most rooms]. The property is a hotbox : I cooled my room to 18 degrees by leaving windows open all day on a cold day; within 3 hours of closing them, back to 24 degrees. Final morning wake-up booked but no call. Unacceptable in a BW property @ 220+ GEL/room rate
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Bader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best service

The most friendly staff in all the hotels we have been in Georgia, and we have been to the best hotels!! This hotel is even better than some 5 star hotels we tried in Georgia.
Stayed 2 nights in Aug 2019

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Small rooms

Small rooms. Comfortable bed. No cash exchange in hotel. No ATM. Awkward air conditioning so had to keep window open - could hear plant and equipment all night. Coffee machine did not work at breakfast 5/10.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room...amazing breakfadt in the heart of Kutaisi
Stayed 1 night in Jul 2019