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Cross Hotel Kyoto

3.5 star property
VIP Access

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Exterior detail
[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains
Breakfast and lunch served, Mediterranean cuisine
Lobby lounge
Front of property – evening/night

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, Kyoto, Kyoto, 604-8031
  • Place, Nishiki Market
    ‪7 min walk‬
  • Place, Shijo Street
    ‪8 min walk‬
  • Place, Kiyomizu Temple
    ‪3 min drive‬
  • Airport, Osaka (ITM-Itami)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for [NON SMOKING] Deluxe Family Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Family Twin Room

10.0 out of 10
Exceptional
(14 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Corner King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner King Room

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Corner Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 41 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Superior Twin Room with Sofa bed

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room with Sofa bed

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room

10.0 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Superior King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior King Room

9.4 out of 10
Exceptional
(32 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Twin Room

9.8 out of 10
Exceptional
(27 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard Queen Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Queen Room

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for [NON SMOKING] Deluxe King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe King Room

9.6 out of 10
Exceptional
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Twin Room Plus

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room Plus

9.4 out of 10
Exceptional
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Premium Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Japanese Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Large Single Beds

View all photos for [NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Accessible Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard King Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Double Room

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Cross Hotel Kyoto

Riverside hotel with 24-hour front desk and coffee shop/cafe
This hotel features a restaurant, a coffee shop/cafe and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Cross Hotel Kyoto offers 301 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and toilets with an electronic bidet. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Cross Hotel Kyoto. During your stay, you're just a quick walk from Kawaramachi Street. Free WiFi in public areas, a restaurant and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at KIHARU Brasserie, a brasserie that serves Mediterranean cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes bicycles to rent
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from Kawaramachi Street and 7 minutes on foot from Shijo Street
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Cross Hotel Kyoto also features multilingual staff, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
KIHARU Brasserie – This brasserie specialises in Mediterranean cuisine and serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KIHARU Brasserie

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CROSS HOTEL
CROSS KYOTO
Cross Hotel Kyoto Hotel
Cross Hotel Kyoto Kyoto
Cross Hotel Kyoto Hotel Kyoto

Reviews

Cross Hotel Kyoto Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 1504 out of 1802 reviews
Rating 8 - Good. 232 out of 1802 reviews
Rating 6 - Okay. 44 out of 1802 reviews
Rating 4 - Poor. 9 out of 1802 reviews
Rating 2 - Terrible. 13 out of 1802 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities with great service.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 loved our spacious room and included amenities. Breakfast buffet was excellent. The location was nearby a subway/train station. There is no gym but you can walk/jog down the riverwalk which was so close to the hotel. We will definitely choose to stay here again in the future.
Stayed 5 nights in Jul 2025

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel and location

Fabulous hotel with amazing staff in a super location
Stayed 4 nights in Jul 2025

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, I love the canal view and walking the tiny streets while being close to the shopping streets and large department stores. Surrounded by restaurants and bars. No laundry machines on premises but just around the corner on the second floor of a net cafe is a laundromat (can get crowded, I think your best bet is going during the day instead of late night).
View from 5th floor.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alena

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at this hotel! Everything was exceptionally clean, stylish, and eco-friendly, with a thoughtful attention to detail throughout. The staff were very friendly and welcoming, making us feel right at home from the moment we arrived. The buffet breakfast was a highlight—plenty of delicious Japanese and Western options to choose from, all fresh and beautifully presented. We also really appreciated the complimentary coffee in the lobby until midnight, a nice touch for evening relaxation. Another great feature was the variety of free amenities provided—razor, toothbrush, toothpaste, body sponge, hairbrush, even cotton swabs—everything you might need, without having to ask. The location couldn't be more convenient: just steps from shopping areas, great restaurants, scenic walks, and very close to bus, train, and metro stations, making it super easy to get around. Honestly, I wish there were more hotels like this outside of Japan. We’ll definitely be recommending it to friends and plan to stay with the Cross Hotel chain again on our next visit to Japan!
Stayed 4 nights in Jul 2025

10/10 Excellent

Cristina Miyuki Gyotoku

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Garett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would definitely go again.
Stayed 1 night in Jul 2025

10/10 Excellent

catriona, coventry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location
Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, close to train station & shopping

Bed is comfortable and clean. I like the bathroom/shower room and toilet room are separated. Free WiFi works great. Only thing is I wish we could have more tv channels that are in English. There was only one channel (new channel) and it repeats every 30 mins or so.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leilani

Stayed 6 nights in Jul 2025

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel.

Great hotel with excellent location to everything beautiful Kyoto has to offer. Spacious rooms, friendly staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Prashantkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything and walkable to main attractions
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stunning corner room with amazing views looking out two oversized windows. Very elegant, large, and contemporary space. Breakfast buffet was unbeatable. Staff super kind and helpful. 5-star all the way!!
Comfy beds
Great location and views!
View from our corner room
Uji town
Stayed 3 nights in Jul 2025

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, close to lots of shopping and dining options at all price points. We loved the gyoza restaurant across the street! The nearby river is a lovely spot to walk along or to take a break. The room was the largest we had of our two week trip and was very modern and clean. There were always many staff available and they were helpful and efficient. Overall this hotel appeared to be well managed and is an attractive hotel in a great location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel – Best Stay in Japan!

This was by far the best hotel we stayed at during our entire trip in Japan, and we stayed in quite a few throughout the country. The breakfast was incredible, easily the best of our trip. The hotel itself is beautiful, with a great atmosphere and a fantastic location, within walking distance to lots of shops and restaurants. The staff was outstanding, kind, helpful, and professional. Our room was spacious, spotless, and incredibly comfortable, with a large, spa-like bathroom that felt luxurious. I would highly recommend this hotel to anyone visiting Japan. It truly exceeded our expectations in every way.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Hotel in a Great Location

I travelled with my family to Kyoto and we really enjoyed our stay at the Kyoto Cross Hotel. Staff was very friendly and the room was amazing. Plenty of room for my family of four in the the Family Suite. If we ever come to Kyoto again, we would definitely stay here.
Stayed 2 nights in Jul 2025

10/10 Excellent

Wang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location for Kyoto dining.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect hotel. Staff were very helpful. Location just steps from main shopping area. Conveniently located just yards from train. Nearby Laundromat just around corner. Included buffet breakfast was top notch. Rooms were modern with Japanese style, very clean, like new.
View from room 303
Stayed 3 nights in Jul 2025

10/10 Excellent

Wenchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Beautiful stay- right in the center of Kyoto! Very pleasant stay! Great breakfast too!
Stayed 3 nights in Jul 2025

10/10 Excellent

Radge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will go back in this hotel for sure! Excellent 👌
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025