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Cross Hotel Kyoto

3.5 star property
VIP Access

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Exterior detail
[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains
[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains
Lobby sitting area
Breakfast and lunch served, Mediterranean cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Housekeeping

Explore the area

View in a map
71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, Kyoto, Kyoto, 604-8031
  • Place, Kawaramachi Street
    ‪1 min walk‬
  • Place, Pontocho Alley
    ‪1 min walk‬
  • Place, Nishiki Market
    ‪7 min walk‬
  • Airport, Osaka (ITM-Itami)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for [NON SMOKING] Deluxe Family Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Family Twin Room

10.0 out of 10
Exceptional
(15 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room

10.0 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Corner King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner King Room

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Corner Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 41 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Superior Twin Room with Sofa bed

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room with Sofa bed

9.6 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room

10.0 out of 10
Exceptional
(13 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Superior King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior King Room

9.4 out of 10
Exceptional
(33 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Twin Room

9.8 out of 10
Exceptional
(30 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard Queen Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Queen Room

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for [NON SMOKING] Deluxe King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe King Room

9.6 out of 10
Exceptional
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Twin Room Plus

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room Plus

9.2 out of 10
Wonderful
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Premium Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Japanese Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Large Single Beds

View all photos for [NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Accessible Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard King Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Double Room

9.2 out of 10
Wonderful
(21 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Cross Hotel Kyoto

Riverside hotel with 24-hour front desk and coffee shop/cafe
This hotel features a restaurant, a coffee shop/cafe and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Cross Hotel Kyoto offers 301 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and toilets with an electronic bidet. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Cross Hotel Kyoto. During your stay, you're just a quick walk from Nishiki Market. Free WiFi in public areas, a restaurant and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at KIHARU Brasserie, a brasserie that serves Mediterranean cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes bicycles to rent
  • Guests really like the accommodation for the cleanliness, spaciousness and overall comfort
  • Steps from Kawaramachi Street and 7 minutes on foot from Shijo Street
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Cross Hotel Kyoto also features multilingual staff, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
KIHARU Brasserie – This brasserie specialises in Mediterranean cuisine and serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KIHARU Brasserie

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CROSS HOTEL
CROSS KYOTO
Cross Hotel Kyoto Hotel
Cross Hotel Kyoto Kyoto
Cross Hotel Kyoto Hotel Kyoto

Cross Hotel Kyoto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1603 out of 1918 reviews
Rating 8 - Good. 245 out of 1918 reviews
Rating 6 - Okay. 49 out of 1918 reviews
Rating 4 - Poor. 8 out of 1918 reviews
Rating 2 - Terrible. 13 out of 1918 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean very clean, good staff and perfect location for Kyoto area.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ritesh

Stayed 1 night in Oct 2025

8/10 Good

Nanda Kumar

Stayed 4 nights in Oct 2025

10/10 Excellent

Makenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! The rooms were spacious for typical Japanese rooms, very nice and offered pajamas. Our luggage did not arrive from previous hotel in the time frame stated by shipping company and the staff at Cross were very helpful in tracking it down and getting to us before our check out on last day. Highly recommend getting the breakfast add on, so many options and excellent food. 5 stars all around.
Stayed 3 nights in Oct 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 3 nights in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hotel 2 of 4 hotels during our stay and was hands down our favourite. The location is really fantastic - walking distance to the restaurants and shopping. The room was clean and spacious for Japan. The beds were comfortable and the bathroom was great. We loved Kyoto all in all and this hotel definitely contributed to that experience. We would 100% stay here again. The lobby has a beautiful sitting area where you can relax with a coffee and watch all the activity out on the street.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dylan

Stayed 2 nights in Oct 2025

10/10 Excellent

Marion

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming, helpful and accommodating. The only negative was they didn’t have onsite laundry facilities.
Stayed 7 nights in Oct 2025

10/10 Excellent

Karen, Panamá City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Beds were comfortable, suite was spacious and immaculately clean, bathroom was well laid out and modern. Best hotel I’ve stayed in recently.
Stayed 2 nights in Oct 2025

10/10 Excellent

Waller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Veronica, Torrance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was great. It was roomy, the bed was comfortable, the tub was a godsend to soak in after all the walking. It was close to the train station and the breakfast was yummy. Would definitely recommend it and would stay here again.
Stayed 3 nights in Sep 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and would stay again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Tamir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 5 nights in Sep 2025

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a perfect location - lots to see and do - accessible. The room was a great size and our family (2A - 2C) were all able to have a proper bed and still have space in the room. We had self check in which we weren’t overly fussed about - we really like dealing with people not computers.
Stayed 5 nights in Sep 2025

10/10 Excellent

James

Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Amazing location, clean room, everything you need nearby and more. Slight walk for transport, but still very close. Would definitely recommend staying here in Kyoto.
Stayed 3 nights in Sep 2025

10/10 Excellent

Edwina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great, facilities spot on. Couldn't have asked for a better location.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ria

Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and in a great area. Plenty of restaurants and bars around. Close to the transit and walkable for lots of stuff! Would stay here again for sure!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Afrose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service and location. Very clean rooms, staff were exceptionally helpful even when faced with challenging situations. They were persistent in ensuring we got the assistance we needed. Walk-able to the best shopping and restaurants. We plan to return! Thank you for a great stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sharanjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was that the breakfast menu remained unchanged for the 6 days that we were there and therefore became extremely monotonous
Stayed 6 nights in Sep 2025

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Loved everything about it! Clean, area was perfect, and the staff were exceptional! Highly recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Martina

Stayed 3 nights in Sep 2025

10/10 Excellent

Arad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious room (by Japanese/Tokyo standards) in a very good hotel. Hotel is centrally located with many food options nearby and nearby metro and bus stations. Our room was very quiet despite being in the center of night life. We had a wonderful 5 day stay and we would be happy to return to this hotel next time in Kyoto.
Stayed 5 nights in Sep 2025

10/10 Excellent

Richard

Stayed 2 nights in Sep 2025