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Casona Plaza Hotel Puno

3.5 star property

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Double Room | Premium bedding, down duvets, pillow-top beds, in-room safe
Check-in/check-out kiosk
Interior
Buffet
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Business services
  • Bar
  • Laundry room

Explore the area

View in a map
Calle Arequipa Nro 655, Puno, PUNO, PE
  • Place, Puno Plaza de Armas
    ‪1 min walk‬
  • Place, Puno Cathedral
    ‪2 min walk‬
  • Place, Puno Central Market
    ‪3 min walk‬
  • Airport, Juliaca (JUL-Inca Manco Capac Intl.)
    ‪126 min drive‬

Room options

View all photos for Single Room

Single Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Single Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, pillow-top beds, in-room safe

Triple Room

  • City view
  • 45 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite

  • City view
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Twin Room, Private Bathroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Classic Quadruple Room, 1 Bedroom, Private Bathroom

Classic Quadruple Room, 1 Bedroom, Private Bathroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Classic Quadruple Room, 1 Bedroom, Private Bathroom

  • City view
  • 85 sq m
  • Sleeps 4
  • 4 Large Single Beds

View all photos for Basic Double Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Basic Double Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casona Plaza Hotel Puno

This hotel features a restaurant, a bar/lounge and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and a free cruise terminal shuttle are also provided. Other amenities include a 24-hour business centre, a conference centre and coffee/tea in a common area.
Casona Plaza Hotel Puno offers 60 accommodations, which are accessible via exterior corridors and feature a safe and a hairdryer. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with cable channels and first-run films. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Casona Plaza Hotel Puno, you're just a quick walk from Puno Plaza de Armas. You'll find features such as free breakfast, free WiFi in public areas and free train pick-up service.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Puno Plaza de Armas and Puno Cathedral
  • Free train station pick-up and cruise terminal shuttle service
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and a meeting room. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Casona Plaza Hotel Puno. A cruise ship terminal shuttle and A train station pick-up shuttle are free.

Smoking is allowed in designated areas at this Art Deco Puno hotel.

Guests are served a free buffet breakfast.
LOS FAROLES – This fine-dining restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 6:00 AM to 9:00 PM; PEN 12 per night; reservations required
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free cruise terminal shuttle

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LOS FAROLES

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch TV with cable channels
  • First-run films

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: 1:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casona Plaza Hotel Puno

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PEN 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PEN 210 per vehicle (return)
  • Nearby parking fee: PEN 12 per night (1640 ft away; open 6:00 AM to 9:00 PM)
  • Rollaway bed fee: PEN 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Casona Plaza Hotel Puno offers transfers from the cruise terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20406473091
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casona Plaza
Casona Plaza Hotel
Casona Plaza Hotel Puno
Casona Plaza Puno
Hotel Casona Plaza
Casona Plaza Hotel Puno
Casona Plaza Hotel
Casona Plaza Puno
Hotel Casona Plaza Puno
Puno Casona Plaza Hotel
Hotel Casona Plaza
Casona Plaza
Casona Plaza Hotel Puno Puno
Casona Plaza Hotel Puno Hotel
Casona Plaza Hotel Puno Hotel Puno

Casona Plaza Hotel Puno Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 85 reviews
Rating 8 - Good. 30 out of 85 reviews
Rating 6 - Okay. 17 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

JULIET

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
Stayed 2 nights in May 2025

6/10 Okay

shabir

Liked: Cleanliness, property conditions & facilities, room comfort

Fine for centre.

Contrary to other recent reviews our stay was fine. It has an excellent location around the corner from the cathedral. We booked a suite, no smell, clean and a comfortable bed. It had a wall fan heater. It was so large we had no need for the sitting room (which had a light well). The bedroom had seating and windows onto the street (which is not noisy). Good breakfast with eggs to order. Also laundry by the kg. We did pass some rooms where their windows utilize the interior light wells but I suspect that's reflected in the pricing. However, despite messaging requesting a taxi pick -up it was not actioned. The train station is 8 mins away but some pavements are not luggage friendly. It's better to overshoot Arequipa take the pedestrinised section linking Pino with the Cathedral, overshoot the hotel turn left and left and it's across the road.
Stayed 4 nights in Jan 2025

10/10 Excellent

mauricio

Stayed 2 nights in Nov 2024

10/10 Excellent

Katty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff were very kind. Rooms are really big.
Stayed 1 night in Nov 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff; it's just a little dated.
Stayed 1 night in Jul 2024

8/10 Good

carsten m

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base for Puno

My room was clean and the bedding etc in good condition. A radiator and spare blankets came in handy during the cold nights/mornings. The location, a couple of blocks from the main square, was excellent. Staff were all helpful and friendly. The breakfast was slightly limited for the size of the hotel. Fresh eggs, omelettes etc were available (and tasty) from the eggman, but if you were in a line behind a tour group, it night require patience as this was the only way to get cooked eggs. Given the nature of Puno and tourists' depatures for tours or buses at all hours, i found my sleep disturbed by the clatter of suutcases / chatter of guests on more than one occasion. I would recommend that at the next investment cycle, the hotel look into soundproofing / acoustics
Stayed 1 night in Jul 2024

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Sosana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for the price

The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Stayed 1 night in Jun 2024

8/10 Good

David

Business traveller
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
La adecuada ubicación del hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Martin

Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with a friendly staff but unfortunately it has horrible Internet. If you are a tourist staying one night, it is a fine place. We were there for business and it has a lot of policies that are unfriendly to business travelrrs in addition to the Internet, which is often unusable. And instead of a managed WiFi they have five routers and you just have to find one that works We booked a larger room so we could have some private meetings only to find out that no guests are allowed in the room, which was never disclosed at booking. They did offer to let us meet in the common space but it was not as private. The breakfast is really nice and the rooms are spacious and modern.
Stayed 5 nights in Dec 2023

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, room comfort
Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
Stayed 1 night in Oct 2023

10/10 Excellent

Rodrigo, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how nice this place is , been a budget hotel. It is less than two minutes walk to main square. Front desk crew is so charming and helpful. Place offers a great breakfast buffet .
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully decorated and even has an elevator. The room was very spacious for a triple room. The front desk staff was accommodating and very helpful.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
I felt that the room was too dark aside from that I must say that they provide excellrnt service. I had altitude sickness and they call a doctor who came to my room. Their prices were very reasonable when it comes to the refreshments in the in room refrigerator.
Stayed 2 nights in May 2019

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casino Plaza...not a shopping centre, but a nice H

A great location, just off the Plaza de Armas. A beautifully presented Hotel. Clean, comfortable and friendly staff. Spacious common areas, with a variety of seating. A reasonably priced restaurant, with nicely prepared food. The room was clean, comfortable bedding...with a functional private bathroom. We can recommend this Hotel, which is close to all amenities.
Stayed 1 night in Mar 2019

6/10 Okay

Mark

Liked: Staff & service
Stayed 2 nights in Dec 2018

6/10 Okay

Heidi, Olympia

Liked: Cleanliness, staff & service
Disliked: Room comfort
The location was good. The breakfast was adequate. We were also able to get our laundry done for a fair price. The room was nice. The only issues were that the room refrigerator did not work. The room internet was not working for all three days we were there. We had to go to the lobby for internet.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Close to one of the main city squares
Stayed 1 night in May 2018

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lauren, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in ideal location

My friend and I have been traveling in Peru and have lucked out in all the hotels we've stayed in thus far. We booked through Expedia and when we got off the bus, they said they didn't have a room for us...but when I arrived with our confirmation in hand, they got things going. The staff were friendly, informative and helpful. The beds were comfortable, though a bit dark in terms of lighting. This hotel was in a great location right near everything in Puno and we were happy we stayed there...and would definitely come again!
Stayed 1 night in Apr 2018