Host did not respond, and we couldn't get into the property. We called, the phone picked up. I explained the situation. They hung up on me. After that they wouldn't answer. Tried phone and text service through vrbo with no response. I will never use this host again. I complained to vbro. They found us less than ideal replacement place, but they were very helpful and did give us a partial refund. This host should be banned from all short term rentals. Just trash people. Do not book from this host if you plan on having a good trip. Totally ruined the trip. We brought dogs because it states it's friendly, but with the changes in propertys we had to keep the dogs with us and missed my daughter's event . Wish there were more that vbro could do to prevent this or something punitive they could extract. To reiterate trash property and trashy host just messed up host.