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Tru By Hilton Gananoque, On

2.5 star property

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Photo gallery for Tru By Hilton Gananoque, On

Exterior
Reception
Lobby
Lobby
Snack bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
379 County Highway 2, Gananoque, ON, K7G 2V4
  • Place, Shorelines Casino Thousand Islands
    ‪5 min walk‬
  • Place, Thousand Islands OLG Charity Casino
    ‪2 min drive‬
  • Place, Gananoque Boat Line
    ‪3 min drive‬
  • Airport, Kingston, ON (YGK-Norman Rogers)
    ‪41 min drive‬

Room options

Room, 1 King Bed

9.6 out of 10
Exceptional
(26 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Guest Room With 2 Queen Beds And Walk In Shower

  • Sleeps 4
  • Free Wi-Fi

Guest Room With 2 Queen Beds And Mobility Accessible Roll-in Shower

  • Sleeps 4
  • Free Wi-Fi

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free Wi-Fi

King Room With Walk-in Shower

  • Sleeps 2
  • Free Wi-Fi

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About this property

Tru By Hilton Gananoque, On

An indoor pool, a fitness centre and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station and a corner/local shop.
Tru By Hilton Gananoque, On offers 32 air-conditioned accommodations, with free toiletries. Televisions come with cable channels. This Leeds and the Thousand Islands hotel provides complimentary wireless Internet access.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
During your stay at Tru By Hilton Gananoque, On, you're just a quick walk from Shorelines Casino Thousand Islands. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as litter trays.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include convenience store, a computer and a car charging station
  • On-site recreation includes a gym
  • Just a 2-minute drive from Lake Ontario and 5 minutes from Thousand Islands National Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including litter trays
Tru By Hilton Gananoque, On offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Free breakfast is served daily. Tru By Hilton Gananoque, On also features a vending machine, a garden, and a corner/local shop. Free self parking is available.

This Leeds and the Thousand Islands hotel is smoke free.

Guests are served a free continental breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Business services

  • Computer station

Outdoors

  • Garden

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per pet (varies based on length of stay), plus a one-time cleaning fee of CAD 50.00
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 50.00 per pet (varies based on length of stay) plus a one-off CAD50.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Tru By Hilton Gananoque, On Hotel
Tru By Hilton Gananoque, On Gananoque
Tru By Hilton Gananoque, On Hotel Gananoque

Tru By Hilton Gananoque, On Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 164 out of 207 reviews
Rating 8 - Good. 33 out of 207 reviews
Rating 6 - Okay. 9 out of 207 reviews
Rating 4 - Poor. 0 out of 207 reviews
Rating 2 - Terrible. 1 out of 207 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Glen

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! The hotel made sure to welcome us so very well for our 50th Anniversary weekend. Even made us a beautiful Anniversary card and some gifts. Very friendly staff and a spotless hotel!
Stayed 2 nights in Jan 2026

10/10 Excellent

Andrew

Stayed 1 night in Jan 2026

6/10 Okay

Adele

Stayed 1 night in Jan 2026

10/10 Excellent

Jose

Stayed 1 night in Jan 2026

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and looked new
Stayed 1 night in Jan 2026

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities
Room was great & clean
Stayed 1 night in Jan 2026

10/10 Excellent

Mitchell

Stayed 1 night in Jan 2026

10/10 Excellent

Oona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for a night but this property was great. New, clean, nice little touches like giving you recommendations for restaurants and pubs. Staff was very helpful and personable and really seemed to go the extra mile. The room was nice, good bed and pillows and the shower was big with lots of water pressure. There was a pool and gym however we didn’t use them ..they looked clean and well cared for. Breakfast was the usual help yourself..but I will say the bacon and sausage were perfect. All in all I would definitely recommend the Tru.
Stayed 1 night in Jan 2026

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel. Great staff. Great lobby area.
Stayed 1 night in Dec 2025

10/10 Excellent

Larry

Stayed 1 night in Dec 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was so peaceful
Stayed 1 night in Dec 2025

10/10 Excellent

Susan

Stayed 1 night in Dec 2025

10/10 Excellent

Shiva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility and all was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Amy E

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful new hotel! Kind staff, great breakfast, clean rooms! Wilk stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This motel is absolutely perfect...pristinely clean, accessible for my husband, very friendly staff. When she heard he walks with a walker, she changed our room to ensure it more readily meets his needs. Very impressed! We will be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Andre, Burford

Stayed 1 night in Dec 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was comfortable and very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Debbie

Stayed 1 night in Dec 2025

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was lovely, just a few issues. Fridge in room very noisy with large bangs kept awake during night. Red light on lamp distracting needed to unplug. Breakfast not great for hot food had better at low cost hotels. Car parking a disaster due to not being ploughed. Bed was comfy, room very clean, shower great
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: new clean, good breakfast, attentive staff, nice bathroom Cons: small ish rooms, bad / flat pillows, no microwave or large table
Stayed 3 nights in Dec 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms. Very icy sidewalk and parking lot. Just an ok breakfast. Sausages and plain folded eggs. No bacon or omelette or home fries. Neat pancake machine though. It’s tacky. Looks like it was designed by Skittles. Not for me. New and clean though.
Stayed 1 night in Dec 2025

10/10 Excellent

Cristina

Stayed 1 night in Nov 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Clean accessible room, nice people at desk,made my stay easy. She also recommended a great restaurant
Stayed 1 night in Nov 2025

8/10 Good

Tim

Stayed 2 nights in Nov 2025

10/10 Excellent

Brad

Stayed 1 night in Nov 2025