2/10 Terrible
Allan
16 Oct 2025
Disliked: Staff & service, room comfort
I’d booked a suite as I was staying for a week’s holiday and a regular room would have been too small. The room was fine but the noise from the bars outside was formidable. I asked for a change of room and this too had the same noise problem.
I complained to reception on the first and second days and told them the room was not worth the £1350 I’d paid for it because of the noise getting in the way of sleep. I was told that she would speak to the GM and get back to me. That didn’t happen. I didn’t want to spend any more time complaining or arguing that the management must know about the noise problem - when I did I was told, ‘You’ve booked a city centre hotel and it’s bound to be noisy.’ I decided to just wait for the receptionist to get back to me but that didn’t happen: nobody got back to me.
The second room was stiflingly hot even with the heating off and ‘air con’ on.
Apparently all the suites are on the front corners of the building where there is a preservation order on the facade ‘preventing’ the installation of triple glazing - it would cost money to properly triple glaze it but this hotel is about making money, not spending it.
Breakfast was barely warm and items were replenished too slowly. Some of the chairs in the bar area were stained and squalid-looking.
Overall, I’d say it was barely a 3* hotel with very poor customer service.
The 50% refund for the first night never materialised either!
A very disappointing experience not to be repeated.
Allan
Stayed 7 nights in Oct 2025