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Berkshires Untold

3.5 star property
VIP Access

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Photo gallery for Berkshires Untold

Interior
Breakfast, dinner served; American cuisine, garden views
Lobby
Lobby
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk

Explore the area

View in a map
194 Pittsfield Rd, Lenox, MA, 01240
  • Place, The Mount
    ‪7 min drive‬
  • Place, Tanglewood Music Center
    ‪7 min drive‬
  • Place, Bousquet Ski Area
    ‪10 min drive‬
  • Airport, Hudson, NY (HCC-Columbia County)
    ‪58 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard King

Standard King | 1 bedroom, premium bedding, minibar, individually decorated

Standard King

8.8 out of 10
Excellent
(54 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double | 1 bedroom, premium bedding, minibar, individually decorated

Standard Two Double

8.4 out of 10
Very good
(18 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Two King Suite

Deluxe Two King Suite | Living area | 39-inch Smart TV with digital channels, TV, Netflix

Deluxe Two King Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Single Sofa Bed

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Exterior
The Black Swan Lee - Lenox, an Ascend Collection Hotel
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,009 reviews
The price is €102
includes taxes & fees
4 Nov - 5 Nov
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About this property

Berkshires Untold

Lodge with free parking, in the vicinity of Shakespeare and Company
This smoke-free lodge features a restaurant, a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, a 24-hour front desk and express check-in are on-site. Housekeeping is available on request.
Berkshires Untold offers 64 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bathrobes. This individually decorated accommodation includes desk chairs. Beds feature premium bedding. 39-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Berkshires Untold. During your stay, you'll be within walking distance of Kennedy Park. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine and garden views while dining at The Club Room
  • Full breakfast served daily for a fee
  • Amenities include a terrace, a fireplace at reception and coffee/tea in a common area
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes by car from Shakespeare and Company and 6 minutes from The Mount
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Berkshires Untold also features a terrace, coffee/tea in common area, and concierge services. Self parking is free. A complete renovation of Berkshires Untold was completed in February 2023.

This 3.5-star Lenox lodge is smoke free.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:00 AM.
The Club Room – Overlooking the garden, this restaurant specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 5 to 35 for adults and USD 5 to 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Club Room

Things to do

  • Books

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Outdoors

  • Firepit
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Fireplace in lobby
  • Renovated entire property - February 2023
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 39-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 85 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 35 for adults and USD 5 to 25 for children
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Berkshires Untold Lodge
Berkshires Untold Lenox
Berkshires Untold Lodge Lenox

Reviews

Berkshires Untold Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 524 out of 783 reviews
Rating 8 - Good. 161 out of 783 reviews
Rating 6 - Okay. 60 out of 783 reviews
Rating 4 - Poor. 19 out of 783 reviews
Rating 2 - Terrible. 19 out of 783 reviews

Reviews

8/10 Good

Timothy

Travelled with partner
Liked: Amenities
Air conditioner is right next to the bed! I did not get a good nights sleep
Stayed 1 night in Jul 2025

6/10 Okay

Mary Anne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Rooms are very small and utilitarian. Clean, but not very comfortable. Chairs uncomfortable; desk chair so low that desk is unusable. Closet unit does not fit full dress or coat length. Lighting is impossibly dim. Bare floors. No elevator. No front desk service. Air conditioning units are very loud and poorly controlled. Beds and pillows uncomfortable.
Stayed 3 nights in Jul 2025

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Needs Better Access & Eco-Friendly Bath Amenities

Access to the hotel is very bad. Hotel Entrance sign is tiny and unlit. The main sign comes up suddenly and is placed too far up from Route 7 to be seen clearly in daytime and especially at night. Coming from Lenox we often passed the Entrance. Left turn out of the hotel onto Route 7 (to Lenox/Tanglewood) is practically impossible. Crossing a 4 lane highway with a double line is very dangerous and makes no sense whatsoever. Signage for Check-In is not good. It should say "Main Entrance" (instead it says "Club Room"). Parking is good, but instructions in how to access parking for your particular room is not clear. Dinning/Breakfast area is good with Coffee always available. Room was quiet and comfortable. Bed comfortable and Bathroom good. The Soap, Shampoo, Conditioner and Body Lotion dispensers are not at all Eco-Friendly. They are full of chemicals, strongly perfumed and have a bad medicinal odor. We did not use them. We fortunately travel with our own Eco-Friendly soap and shampoo. Closet space is minimal and the Closet/Refrigerator unit is poorly designed. The 2 large, deep drawers underneath are very difficult to access. There was no chair in which to relax. The desk chair was far too low. Service was excellent and prompt. Why the fire pits outside were going full blast in 85 degree weather made no sense.
Stayed 2 nights in Jul 2025

8/10 Good

Sonali, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a clean, nice place. And easy to get to the surrounding towns.
Stayed 2 nights in Jul 2025

10/10 Excellent

Maura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel! Upscale, locally sourced food and beautifully crafted cocktails. Very comfortable beds!
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Don't be fooled; this is an old school motor lodge (motel) with some modern finishes. They tacked an atrium on the end as a bar/lounge and that's it. One person runs the show from check-in to bar tending. Breakfast is hilarious options that a 7 year old could make. There are much better options in the area, closer to town, at this price point.
Stayed 1 night in Jul 2025

10/10 Excellent

Christi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fresh, clean and convenient

Clean, modern and conveniently located. Club menu was great!
Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was an old motel that has been refurbished to mimic an old fashioned experience. The rooms have new furniture but with a vintage feel and a modern comfortable bed. A take on the “no tell motel”, the establishment values your privacy and only sends house keeping your room if you ask, and communicate with you by texting. The lobby and bar are small, very nice and classy, but have a limited offering in terms of food or snacks. The staff was excellent and knowledgeable. The hotel doesn’t offer much in terms of amenities- there is a patio for sitting outside but no pool or gym or anything really, so good for a home base when exploring the Berkshires, but not a place to do a lot of hanging out. TV offered Netflix, Prime Video and some other channels which was appreciated.
Stayed 3 nights in Jul 2025

8/10 Good

Magie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Emily

Stayed 1 night in Jul 2025

6/10 Okay

Teresa

Travelled with family
Disliked: Amenities
It needs renovations
Stayed 1 night in Jul 2025

10/10 Excellent

Tamia

Stayed 1 night in Jul 2025

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the unique character and flavor of the hotel!
Stayed 3 nights in Jul 2025

10/10 Excellent

Norine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beauty Berkshire stay

This was one of my favorite hotels I have ever stayed in. The room and lounge/restaurant are beautiful. Rooms are super quiet, and the bed was incredibly comfortable. I am sure to return.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is amazing, the only thing is it's right next to a highway, so the noise is not so cool, but from the inside you can't hear any traffic noise.
Stayed 1 night in Jul 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service
It was ok for a one night

8/10 Good

Tim

Stayed 8 nights in Jul 2025

10/10 Excellent

Stewart

Liked: Amenities
I’ve stayed at this property several times including before it changed management. We have always enjoyed everything about it. My only strong suggestion is that there is better signage out by the highway. You do not see the hotel or the sign until you get very close to the turn and it is a very busy highway. Making a right hand turn is dangerous especially if you have not been there before.
Stayed 1 night in Jul 2025

6/10 Okay

Yumna

Travelled with family
Disliked: Cleanliness
Common areas are terrific!
Stayed 2 nights in Jun 2025

10/10 Excellent

leesa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is decorated beautifully. The outdoor space is excellent. Overall a great find. Ill stay again if i go to Tanglewood
Stayed 1 night in Jul 2025

6/10 Okay

holly

Travelled with family
Liked: Cleanliness, property conditions & facilities
So - the rooms are beautifully designed and well furnished, and I liked being able to drive right up to the door to park (since it’s a motel). But the service at the “front desk” was questionable. I regularly stay in boutique hotels as well as chains, but have never dealt with someone that seemed to care so little about what he was doing. In my booking with Expedia, I was told I’d have a VIP perk at check in and to ask about it. When I asked at the end of the check in process, I was told “no - there’s no VIP perks. But you may as well try..” I’m NOT a bargain hunter and would not normally ask for something above and beyond, but I was simply doing what was instructed by Expedia and made to feel that I was trying to scam the system somehow. I also overheard an interaction with another guest that I’ll always remember as just bad hospitality. She ordered breakfast and said she’d like to have it outside. Now, there’s no one else in the place except for me so nothing else going on, and the tiny common area/resto/bar/lobby is less than 10 steps away from the outdoor seating. She was told “we don’t normally do that”. She was taken aback and said that she’d just take it outside herself - she wasn’t asking for full service. Moral of the story: in hospitality, NO shouldn’t be the default answer. You can do better. And it’s awkward as hell.
Lobby area - free coffee from midnight to 11am while I overheard awkward conversations between staff and guests
Stayed 2 nights in Jun 2025

8/10 Good

virginia, Indianapolis

Stayed 1 night in Jul 2025

10/10 Excellent

Alan

Stayed 1 night in Jul 2025

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025