2/10 Terrible
Chloe
Travelled with family
9 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They steal your money
I was told that I could not be checked in despite having paid on hotels.com already. The clerk had explained to me that his system crashed and he was unable to check me and my family in. When asked how long this would take, he told me to wait in my car and that he had no idea when he would be able to check me in. Due to being out of state and having a small child with me at 11:30pm, I was uncomfortable and didn't feel safe not having a time frame of when my family and I could be checked in especially in the middle of the night. I felt stranded. I called hotels.com explaining to them that I was unable to use this service because of Days inn system error and requested a refund. They called the clerk and because of it being in the middle of the night they couldn't do anything without a manager present. They told me to go find another hotel and that they would escalate the issue. I did not use Days Inn services because of their error and for that I feel entitled to a refund. I felt under valued as a customer and even with the system error the clerk did absolutely nothing to ensure our safety or offer any solution. 3 days later there manager sees nothing wrong with the issue and has stolen my money for unused service's. Stay clear away. While dealing with this a practically midnight, there were questionable people around. Would not recommend. Save your money. Please go elsewhere
Chloe
Stayed 1 night in Aug 2025