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Mama Shelter Lisboa

3.0 star property
VIP Access

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Photo gallery for Mama Shelter Lisboa

Relax and unwind in this inviting space, featuring a large window, foosball table, and comfortable seating area.
Guests can dine under a shaded canopy with round tables and comfortable seating.
Unique ceiling design features a wave-like pattern, complemented by a dining area with tables and chairs, a bar, and decorative elements.
Enjoy a peaceful retreat with a view of historic buildings from the comfort of this stylish room, featuring a neatly made bed.
Enjoy rooftop cocktails and brunch at this urban eatery.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet-friendly
  • Laundry

Explore the area

Map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Avenida da Liberdade
    ‪7 min walk‬
  • Marquis of Pombal Square
    ‪7 min walk‬
  • Rossio Square
    ‪18 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | 1 bedroom, soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Terrace

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double

1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Twin

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Twin

8.4 out of 10
Very good
(6 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

Medium Mama Double King Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Queen

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

8.8 out of 10
Excellent
(8 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Mama Double

1 bedroom, soundproofing, free WiFi, bed sheets

Small Mama Double

9.0 out of 10
Wonderful
(25 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Mama Shelter Lisboa

Hotel with 2 restaurants, a short walk to Avenida da Liberdade
2 restaurants, a bar/lounge and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include dry cleaning, a 24-hour front desk and a front desk safe. Housekeeping is available on request.
Mama Shelter Lisboa offers 126 accommodations with air conditioning. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Lisboa . During your stay, you're just a quick walk from Avenida da Liberdade. Free WiFi in public areas, 2 restaurants and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and a lift
  • Guests speak favourably about the bar and the area's walkability
  • Within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Mama Shelter Lisboa also features concierge services, dry cleaning/laundry services, and a front desk safe. A complete renovation of Mama Shelter Lisboa was completed in January 2022.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Restaurant – On-site restaurant.
Rooftop – On-site restaurant. Open daily.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Restaurant
  • Rooftop

Things to do

  • Evening entertainment

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Nearby parking fee: EUR 18 per day(984 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10236
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Mama Shelter Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 306 out of 446 reviews
Rating 8 - Good. 97 out of 446 reviews
Rating 6 - Okay. 33 out of 446 reviews
Rating 4 - Poor. 2 out of 446 reviews
Rating 2 - Terrible. 8 out of 446 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darrin

Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great rooftop bar and restaurant. Area is great as well!
Stayed 1 night in Mar 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Easy walking to the metro and the city squares. Easy commute to the airport via public transport. The hotel staff were excellent. Dinner was very good and a lively atmosphere in the restaurant. Breakfast was average and overpriced. (Food often cold) Would stay here again and highly recommend ( but without breakfast!)
Stayed 4 nights in Apr 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have thoroughly enjoyed our stay at Mama Shelter! We were greeted with friendly service and a voucher for a free drink at the restaurant bar to celebrate our honeymoon. All the staff have been lovely and helpful. The hotel has a really cool atmosphere and laid back energy. We got a small room with balcony and it’s been 10/10. The room is small but just fine for the two of us. The bed is extremely comfortable with high quality cotton linen. The bathroom is well stocked with really nice toiletries and towels. Everything is perfectly clean. The tv is good with lots of free premium movies and channels in all languages available. The location is really great as a tourist to get around. We especially loved being able to walk to many great restaurants and shops nearby. If you want to hack the Lisbon hills, highly recommend starting a walking day out at the hotel and making your way down to the water, stopping along the way at the lovely cafes, shops and parks along the way. The streets outside are very loud and busy but this was no issue as the sound proofing in the room was great. Good mini fridge and safe also available in the room. The breakfast buffet was a highlight with many options that were so tasty. The fresh orange juice was a favourite! The roof top bar was awesome for the views but keep in mind it’s pretty pricey -especially the drinks. We enjoyed it though! Overall, would recommend Mama and would happily come back in the future! Thanks Mama! We had a great time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with good access to different areas of Lisbon!
Stayed 1 night in Mar 2025

10/10 Excellent

Mehrnoush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must experience!

The staff were amazing with a very warm welcome for my mom who was celebrating an early 70th birthday. They were extremely helpful throughout her stay and offered her a very friendly atmosphere away from home. It was perfect stay for her. Highly recommended.
Stayed 6 nights in Mar 2025

8/10 Good

Deidre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Really cool spot
Stayed 4 nights in Mar 2025

10/10 Excellent

Sonya

Stayed 3 nights in Mar 2025

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience staying here! It’s in a great part of town… walkable to shops and restaurants. The staff was incredibly friendly. The restaurant had great food and great bartenders and the breakfast was amazing! 10/10
Stayed 2 nights in Mar 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

I had an amazing stay! Will definitely come back!
Stayed 3 nights in Mar 2025

8/10 Good

Selcuk

Travelled with family
Liked: Cleanliness, amenities
Lobby is too small, there is no space to sit and wait.our room was so small for two people. Location was good, clean, restaurant food was good. There are grocery stores, cutes cafes close by.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay with Incredible Vibes! My stay was absolutely fantastic! From the moment I walked in, the atmosphere was warm, inviting, and full of charm. The decor blends modern elegance with classic Portuguese touches, creating a stylish yet cozy environment. The staff was incredibly welcoming and went above and beyond to ensure my stay was great! The rooms were spacious, clean, and beautifully designed, with comfortable beds and stunning city views. The location was ideal. Plus, the on-site breakfast was delicious, with fresh pastries, local cheeses, and excellent coffee to start the day right. ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Feb 2025

8/10 Good

Ruth Florence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel - did the job for a 3 day tourist visit to Lisboa!
Stayed 3 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind, room was clean and bed was comfortable. Restaurant food is also really good. The hotel also accommodated my early check-in request.
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay with Mama. Great location, excellent breakfast, lovely staff.
Stayed 2 nights in Feb 2025

6/10 Okay

Mairéad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

6/10 Okay

Karen

Disliked: Amenities
The location was wonderful. It was close enough to walk to shops and restaurants & to explore yet also away from the more congested tourist areas. I was weary during check in, as the staff at reception did not present as friendly as I'm accustomed to from hotel staff when traveling. My Expedia rewards status was not honored. I was given some cookies, fruit and hotel slippers as compensation. During check in I was not told I needed to use the keycard for my room door to activate the elevator and to keep the light on in my room. I thought it was strange that another hotel guest needed to show me how to use the elevator rather than reception upon checking in and I needed to return to reception to ask how to keep the lights on in the room. Most troubling was when I went into the hotel restaurant for the breakfast that I prepaid for, I felt the hostess treated me as though I was criminal, as apparently my room number was not yet entered into her database of guest who prepaid for breakfast. Her disposition and demeanor was very rude as she debated me about my breakfast status and she exclaimed she would need to go with me to the front desk to look into this. At the front desk after speaking to me in English, she spoke to staff at reception in Portuguese in front of me making me feel even more like a criminal and I found it rude. Staff at reception appeared warmer as my stay progressed and I did find it sweet that they found out it was my birthday and surprised me with dessert.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great public areas and lovely staff. Rooms were cool, clean and comfortable
Stayed 3 nights in Dec 2024

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a great location and everyone that works at the hotel is friendly.
Stayed 5 nights in Dec 2024

10/10 Excellent

Rene

Stayed 2 nights in Dec 2024

10/10 Excellent

Abhirup

Liked: Cleanliness, staff & service, property conditions & facilities
Small but tastefully appointed rooms. Staff are excellent and go out of their way, especially the bar staff! Breakfast is excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Lilia

Stayed 1 night in Nov 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend this hotel for various reasons. My room was comfortable and very clean, with a window that can open for fresh air. The hotel staff is super nice and helpful. The location is nice, quiet and safe. The subway is right around the corner and several buses and trams as well. This made my visit to Lisbon special . Thank you to all.
Stayed 2 nights in Nov 2024