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Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

5.0 star property
VIP Access

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Photo gallery for Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Lobby
Free daily buffet breakfast
Royal Suite (Prince's Suite) | 1 bedroom, minibar, in-room safe, desk
Interior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym

Explore the area

View in a map
Rua Jau 54, Lisbon, 1300-314
  • Place, Jerónimos Monastery
    ‪3 min drive‬
  • Place, Belém Tower
    ‪4 min drive‬
  • Place, Rossio Square
    ‪6 min drive‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Suite (in New Wings)

Family Suite (in New Wings) | View from room

Family Suite (in New Wings)

  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Garden View

View from room

Premium Room, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | View from room

Deluxe Room, Garden View

8.8 out of 10
Excellent
(17 reviews)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite (Suite Collection, in the New Wings)

Suite (Suite Collection, in the New Wings) | 1 bedroom, minibar, in-room safe, desk

Suite (Suite Collection, in the New Wings)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Room, Balcony

Premium Room, Balcony | 1 bedroom, minibar, in-room safe, desk

Premium Room, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Royal Suite (Prince's Suite)

Royal Suite (Prince's Suite) | 1 bedroom, minibar, in-room safe, desk

Royal Suite (Prince's Suite)

  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, Garden View (Extra Bed)

View from room

Premium Room, Garden View (Extra Bed)

  • 26 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, City View

8.4 out of 10
Very good
(30 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About this property

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World

Luxury hotel with full-service spa and free breakfast
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers 190 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath, bathrobes, complimentary toiletries and hairdryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Magic Spa. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. During your stay, you're just a quick walk from Lisboa Congress Centre. Free breakfast, free WiFi in public areas and a full-service spa are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Valle Flor, a fine-dining restaurant with garden views
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at Magic Spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and fitness classes
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Jerónimos Monastery and a few minutes from Museum of Art, Architecture, and Technology
  • Airport shuttle service available for a fee
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Valle Flor – Overlooking the garden, this fine-dining restaurant serves lunch and dinner. Reservations are required.
Bar Allegro – This café serves brunch, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 25 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bar Allegro
  • Valle Flor

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way)
  • Self-parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Pestana
Hotel Pestana Palace
Palace Pestana
Pestana Hotel Palace
Pestana Palace
Pestana Palace Hotel & National Monument
Pestana Palace Hotel & National Monument Lisbon
Pestana Palace Hotel National Monument
Pestana Palace National Monument
Pestana Palace National Monument Lisbon
Pestana Palace Lisbon
Pestana Palace Lisboa Hotel National Monument Lisbon
Pestana Palace Lisboa Hotel National Monument
Pestana Palace Lisboa National Monument Lisbon
Pestana Palace Lisboa National Monument

Reviews

Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 592 out of 805 reviews
Rating 8 - Good. 148 out of 805 reviews
Rating 6 - Okay. 35 out of 805 reviews
Rating 4 - Poor. 15 out of 805 reviews
Rating 2 - Terrible. 15 out of 805 reviews

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An “oasis”

Excellent service-the Bellman ( I do not recall his name) was the friendliest and most helpful that I recall. Jessica was our server for many meals at the restaurant and she was great
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashwin

Stayed 2 nights in Jun 2025

10/10 Excellent

José de Jesús

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing help !!
Stayed 3 nights in Jun 2025

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The grounds are spectacular- we enjoyed perusing the rooms, the halls, walkways, etc. and were impressed by the attentiveness of the staff and friendly atmosphere. Would highly recommend!!!
Stayed 1 night in Jun 2025

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a palace suited for a prince/princess. Has olden style victorian decor and furnishings. Great staff. They constantly spray scents around the propety so it will smell exquisite. Everything is great except the rooms have no sound isolation so you will hear what other people are doing next door especiallh when they do xxx but thats ok as long as they are not noisy all the time.
Stayed 4 nights in Jun 2025

8/10 Good

Catherine

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2025

8/10 Good

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful.
Stayed 1 night in Jun 2025

6/10 Okay

Adrian, Vero Beach

Travelled with partner
Liked: Amenities
While the location is easy to taxi to all major sites and the gardens, pool and setting are good the hotel is very tired. We had a garden suite and our view (seen below) was of weeds and the room itself was incredibly tired, felt dark with the windows blowing open and roof had water damage. Breakfast was a mass attack with conference attendees and wedding guests so very little service around for coffee or extras beyond the buffet. The main house was a series of spectacular rooms with aging furniture that while period were showing signs of their age, both in terms of comfort and looks. The hotel has the potential but alas is like a visit to an overused hotel in need of investment. Maybe 4 star but definitely not 5 and had it been marketed as that we may have given a better rating.
“Garden” view from suite
Water damage on ceilings
Stayed 4 nights in May 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is property is amazing! Take a step back in time and enjoy your stay! The breakfast is delicious, the pool is and spa are relaxing, and the rooms are spacious.
Stayed 2 nights in May 2025

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is absolutely gorgeous! And the restaurant had incredible food and service. Overall, this place is lacking in nothing. I plan to return again some day.
Stayed 2 nights in Mar 2025

10/10 Excellent

Tuluh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with exceptional service
Stayed 4 nights in May 2025

10/10 Excellent

JULIANA, Mcallen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Palace full of history. Perfect for a special getaway.
Stayed 5 nights in May 2025

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with lots of history. We love the fact that we were staying in an old palace. The staff were all very attentive.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stanley H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the finest hotels I have ever stayed in!
Stayed 7 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Janel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning building and property, very elegant and comfortable. Stayed in the new wing which was very spacious, classically decorated and comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities
This is probably the best hotel I've been to. Service was extremely kind and generous. Breakfast was great, the whole hotel was clean
Stayed 4 nights in Apr 2025

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our Pestana Palace vacation was like a fantasy dream of which I never wanted to wake from! Staff and service was remarkable. Thank you for the memories.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christopher

Liked: Amenities, property conditions & facilities
Nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful building with relaxing spaces that oozed quality. Our room was in the modern extension as were most rooms. Nice pool. Excellent breakfast. Friendly and helpful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Fantastic staff who were extremely helpful. Old world charm with modern amenities. Great time. Will definitely be back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025