6/10 Okay
Rachael
Business traveller
4 Dec 2025
The rooms are great and appear to be recently updated. However, my experience with the front desk was extremely disappointing. I requested a room close to the doors because I had a service dog, but I was placed at the very end of the hall. The people I was travelling with who booked after me were given rooms much closer to the entrance.
I also asked for a 6:00 AM Alberta time wake up call. Instead, the front desk repeatedly called my room at 5:00 AM and hung up. When I called to ask why, the staff member insisted it was my 6:00 AM wake up call, even though it was clearly an hour early. She didn’t seem to understand what I was trying to explain, and in the end, I never received the proper wake up call at all.
This was extremely unprofessional. Not everyone staying here is on vacation I work on the road and rely on proper rest. This experience made my stay far more stressful than it needed to be
Rachael
Stayed 1 night in Dec 2025















