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Best Western Chiswick Palace & Suites

3.0 star property

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Photo gallery for Best Western Chiswick Palace & Suites

Lobby
Restaurant
Exterior
Standard Studio, Multiple Beds, Non Smoking, Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Air conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
71-73 Chiswick High Road, London, England, W4 2LS
  • Place, Eventim Apollo
    ‪5 min drive‬
  • Place, Olympia Events
    ‪9 min drive‬
  • Place, Westfield London Shopping Centre
    ‪11 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room, 1 Single Bed, Non Smoking

Standard Single Room, 1 Single Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Single Room, 1 Single Bed, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(34 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, Multiple Beds, Non Smoking, Kitchenette

Standard Studio, Multiple Beds, Non Smoking, Kitchenette | 1 bedroom, in-room safe, desk, laptop workspace

Standard Studio, Multiple Beds, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio, Multiple Beds, Non Smoking, Kitchenette

1 bedroom, in-room safe, desk, laptop workspace

Standard Studio, Multiple Beds, Non Smoking, Kitchenette

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Best Western Chiswick Palace & Suites

Victorian hotel with 24-hour front desk and bar/lounge
Along with a bar/lounge, this smoke-free hotel has self parking and a meeting room. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and a computer station are on-site.
Best Western Chiswick Palace & Suites offers 110 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Best Western Chiswick Palace & Suites. During your stay, you'll be within walking distance of Thames River. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 2-minute drive from Thames River and 10 minutes from Hyde Park
As a guest of Best Western Chiswick Palace & Suites, you'll find a terrace, a vending machine, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Best Western Chiswick Palace & Suites also features a garden, a picnic area, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Uncovered parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 13.95 per person
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance

More

  • Reception hall
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.95 per person
  • Uncovered self-parking fee: GBP 12 per night
  • Early check-in fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Chiswick
Best Western Chiswick Palace
Best Western Chiswick Palace Hotel
Best Western Chiswick Palace Hotel London
Best Western Chiswick Palace London
Chiswick Best Western
Chiswick Palace
Chiswick Palace Best Western
BEST WESTERN Chiswick Palace & Suites London, England
Best Western Chiswick Palace And Suites
Chiswick Hotel London
Best Chiswick & Suites London
Best Western Chiswick Palace & Suites Hotel
Best Western Chiswick Palace & Suites London
Best Western Chiswick Palace & Suites Hotel London

Reviews

Best Western Chiswick Palace & Suites Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 345 out of 1000 reviews
Rating 6 - Okay. 97 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

10/10 Excellent

Maritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice accommodations, and great breakfast.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 12 nights for a work trip and everything was fine. They upgraded my room for free and every day provided clean towels etc. would definitely visit again.
Stayed 12 nights in Jul 2025

10/10 Excellent

Merve

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfectly well I strongly suggest
Stayed 4 nights in Aug 2025

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distances to restaurants, cafes, local stores and public transportation. The staff were professional and friendly. Our room was newly remodeled, just perfect!
Stayed 4 nights in Jul 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Milsoms in London

Very good service from the staff during our brief stay - they were very attentive and helpful and certainly made our stay more enjoyable - thank you@
Stayed 2 nights in Aug 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Jain

Travelled with family
Disliked: Room comfort

Air-conditioning problem on hot day

The air conditioning in one of our rooms hasn't been working, and since we also have an underground room, opening windows isn't an option. We've reported this issue twice, but nothing has been done to resolve it. Now, at checkout, the manager is offering a discount on our next stay and free breakfast — but frankly, that's not acceptable. When we're paying nearly £300 per night, we expect a comfortable and hassle-free experience. Given the inconvenience, a refund is more appropriate.
Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the location with nice cafes close by and easy walk to the tube. Room was clean, newly renovated and comfortable.
Stayed 4 nights in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Efficient check in nice large room good shower. Noisy room facing main road at ground level
Stayed 1 night in Jul 2025

10/10 Excellent

Marybeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Jenni, Saint Louis

Liked: Cleanliness, property conditions & facilities
Excellent service, clean room!
Stayed 1 night in Jul 2025

6/10 Okay

Jean

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Robyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, prompt check in, no complaints
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, location and comfy beds.

The staff were so friendly and helpful. They even offered an alternative room on the ground floor when they saw my mum was older, which was so kind of them. We kept our original room as it was a suite with kitchen. We used the kitchen and it was perfect for us. Beds were very comfy and room very quiet. Great location in Chiswick. I’d definitely stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Lovely room, terrible night's sleep

We were allocated room 5 which was between a toilet and a stairwell. Overnight we could hear guests passing the room and when they used the toilet, it felt like they were coming into our room. Very poor soundproofing. The adjacent room's guests got up at 5am and shortly after, staff started preparing breakfast, all very noisy from our room and so despite the lovely bed and quiet air con, we didnt sleep very well at all.
Stayed 1 night in Jul 2025

10/10 Excellent

Elva NElly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service is great. Small Hotel not a highrise, but they make you feel at home. Everything is clean. Stores for convenience needs just a minute away. I booked 2 in the beginning of my 14 day stay in the UK, I liked it and booked again on my last 2 days in the UK.
Stayed 2 nights in Jun 2025

10/10 Excellent

Natali

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

6/10 Okay

Stephen, Yardley

Stayed 4 nights in Jun 2025

6/10 Okay

Jennifer

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

Room for improvement in rooms

We were upgraded to their Suite room There wasn't any blinds on velux windows allowed at sunrise our room to have daylight coming in at 4.30 am! Also no draws for clothing? Also bathroom was so small sitting on toilet leaning forward your head touched the wall in front of you! Towel radiator was red hot and you could burn your body entering the bathroom.
Widow after complaint made
Plenty of room for extra chairs and chest of drawers!
Stayed 2 nights in Jun 2025

10/10 Excellent

Raymond F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel is a nice neighbourhood in London
Stayed 1 night in Jun 2025