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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Lobby sitting area
Exterior
Meeting facility
Premium bedding, pillow-top beds, in-room safe, desk
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪5 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM London Bankside

Hotel with a restaurant, 6-minute walk to Tate Modern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from Borough Market. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 7 meeting rooms
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Reviews

citizenM London Bankside Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 711 out of 1025 reviews
Rating 8 - Good. 217 out of 1025 reviews
Rating 6 - Okay. 61 out of 1025 reviews
Rating 4 - Poor. 17 out of 1025 reviews
Rating 2 - Terrible. 19 out of 1025 reviews

Reviews

10/10 Excellent

Laura

Stayed 4 nights in Aug 2025

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value

Good value for money, clean and smart , in a great location.Reception staff are excellent, received a really warm welcome.Rooms small but clean and functional. Air conditioning not the best !
Stayed 2 nights in Aug 2025

8/10 Good

Todla, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, convenient and well priced. The rooms are made for sleeping not lounging.
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Citizen M bankside.

A great hotel in London. Rooms are ideal for a short stay, most things are controlled with an I-pad. All en-suite, toiletries provided. Staff are friendly and welcoming, breakfast is an extra, but plenty of areas around to enjoy breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Felix

Stayed 1 night in Aug 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Daniele

Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Jake

Stayed 1 night in Aug 2025

8/10 Good

julian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a great stay

Citizen M is always a great choice whether for family or solo travel. It's clean, well proced, well locayted, modern. Overall, we had an excellent stay. Breakfast options could be better for the price.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lesley P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Extreme clean, very comfortable beds, friendly staff, great location
Stayed 1 night in Aug 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay - Fun Decor - Comfortable

Two quick nights in London. We found this location of citizenM to be perfect. Very walkable to the Tate and Borough Market. Very friendly staff. The room was small, but we knew that going in. Reasonable rate and comfortable bed (and pillows). We really enjoyed The Table Cafe just four minutes away.
Stayed 2 nights in Aug 2025

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location. Friendly staff. Flexible policies.
Stayed 2 nights in Aug 2025

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Great hotel, lovely staff. Super location.
Stayed 1 night in Aug 2025

10/10 Excellent

Natasha

Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful for service. All staff especially Andreaia were spectacular. Bed wasn’t comfy and soundproofing to the hallway needs improvement.
Stayed 4 nights in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

4/10 Poor

Alison

Stayed 1 night in Aug 2025

10/10 Excellent

daniel

Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideally situated to be quiet but at the same time give access via foot or public transport to central London.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in London. Wonderful staff. The room and public areas were clean and stylish. Overall it was a great stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

GABRIEL C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. Only just one issue: not easy to find a parking lot close by
Stayed 1 night in Aug 2025

4/10 Poor

Gavin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
“A Shadow and a Stench Have Fallen Upon This Place” Four nights at CitizenM Bankside. Three rooms. And from the moment we crossed the threshold, it was as if we had entered Mordor by way of a train station loo. Both rooms carried the same unwelcome signature: the persistent odor of toilet brush holders clearly on a long, unbroken tenure. The climate control, set with hope at 20°C (68) refused to yield anything below 28°C (82). The air was heavy, unmoving — more Mount Doom than London in August. A fan was promised but, like the return of the King, never came. We were offered a room change, but the new room bore the same scent and heat, as if cursed. The iPad “controls” were little more than props in this drama, serving the role of magical talismans that, sadly, held no actual power. At checkout, they offered one free night — a gesture that seemed almost rehearsed, perhaps given often to travelers who endure the same fate. Later, when I requested a full refund, they declined, narrowing the whole affair to “an AC issue on the last night” while politely ignoring the matter of the smell. This place is marketed as 4-star, yet I can find no evidence of official accreditation from the AA or VisitEngland. I’ve reported the matter to both, and to Google, for review. If you seek a night’s rest, look elsewhere. But if you wish to undertake an endurance trial worthy of the Fellowship — complete with heat, odor, and empty promises — then by all means, CitizenM Bankside awaits.
Stayed 4 nights in Aug 2025