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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Lobby sitting area
Lobby sitting area
Property amenity
Exterior
Building design

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪5 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪79 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(7 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Exterior
The Tower Hotel, by Thistle
London City Centre
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available
4.2 out of 5, Very good, 9,710 reviews
The price is €142
includes taxes & fees
19 Apr - 20 Apr
The Tower Hotel, by Thistle

About this property

citizenM London Bankside

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from Borough Market. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 7 meeting rooms
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1032 reviews
Rating 8 - Good. 224 out of 1032 reviews
Rating 6 - Okay. 59 out of 1032 reviews
Rating 4 - Poor. 18 out of 1032 reviews
Rating 2 - Terrible. 20 out of 1032 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2025

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vwry clean and convenient
Stayed 4 nights in Dec 2025

10/10 Excellent

Andrew, NY

Stayed 3 nights in Dec 2025

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Not as good as other citizenM hotels we have stayed in. Room felt dark, we had an interior view, you could literally see the interior of the rooms
Stayed 6 nights in Dec 2025

10/10 Excellent

John

Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
Stayed 2 nights in Jan 2026

6/10 Okay

Hongyu, Waterford

After flushing the toilet, there is a very strong unpleasant smell coming back up.
Stayed 3 nights in Dec 2025

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Stayed 4 nights in Oct 2025

4/10 Poor

Kalp

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

Lee

Stayed 2 nights in Dec 2025

6/10 Okay

Versica

Liked: Cleanliness, staff & service
Disliked: Amenities
There was no bottled water in the room and no glasses for tap water either. Think sink drain smelt bad. 5.43 am the fire alarm went off so felt terribly unrested. Other than that room was tidy and bed was comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

HANNAH

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff. Would recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff made for a great stay. Go the extra mile to help. Solid clean modern hotel. Great location and not too expensive. Great place to sleep and recover from jet lag.
Stayed 2 nights in Dec 2025

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, amenities
Room was spacious for 4 adults, 4 proper comfortable beds, spotlessly clean, staff amazing friendly, and helpful. Great location.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mike

Stayed 1 night in Dec 2025

4/10 Poor

Caroline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was horrible. No hello. Just 'we are not doing check in yet, too early. Leave your bags' I understand rooms aren't ready and I am ok with that, but to greet people tha way is really bad service.
Stayed 2 nights in Dec 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
Perfect location, clean, spacious room
Stayed 2 nights in Dec 2025

8/10 Good

Maleknaz

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel brand in several different cities, and overall it has consistently been a very pleasant experience. The property is well maintained, the atmosphere is nice, and the staff are genuinely friendly and helpful. During this particular stay, however, there was one significant inconvenience. The fire alarm went off, and shortly after that the water was shut down for the entire morning. Unfortunately, this meant that the late checkout I had paid for, specifically to rest and shower comfortably before leaving, became essentially unusable.
Stayed 3 nights in Dec 2025

8/10 Good

Fergus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Great value and comfortable room. Would be good to have a kettle and tea facilities in the room.
Stayed 1 night in Dec 2025

8/10 Good

John

Liked: Cleanliness, amenities
Room was nice. Housekeeping was good. Nice lobby. Downsides: no early check in options. No outside food in the lobby. Fire alarms went off in the morning and it shut off water to my room so I couldn't shower.
Stayed 3 nights in Dec 2025

4/10 Poor

Simon

Travelled with group
Liked: Cleanliness
Disliked: Amenities
While the room was nice and the location was good, this was over shadowed by the fire alarm going off over over an hour on the Saturday morning. Not only did it wake us up, we couldnt shower and go out for breakfast as the water was off. The hotel sent an apology email, no other reco.pense was offered.
Stayed 2 nights in Dec 2025

8/10 Good

Emma, Fareham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great room, although no facilities to make tea or coffee which for a hotel in London is unusual
Stayed 2 nights in Dec 2025

2/10 Terrible

Vicky

Disliked: Amenities
Everything was good until the morning. The firealarms kept going off around 10am. Then mid showering the water went off, so unable to both shower/ rinse suds off. Toilet stopped flushing, no water to clean our teeth. The temperature in the room was too high also, even though we had put it on to the coldest setting. Disappointed that it ended badly
Stayed 1 night in Dec 2025

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful staff, super-comfy bed. Will definitely be checking in again.
Stayed 2 nights in Dec 2025