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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Lobby sitting area
Building design
Property amenity
Lobby sitting area
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Borough Market
    ‪7 min walk‬
  • Place, The Shard
    ‪10 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪83 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM London Bankside

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from River Thames. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 7 meeting rooms
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1060 reviews
Rating 8 - Good. 230 out of 1060 reviews
Rating 6 - Okay. 60 out of 1060 reviews
Rating 4 - Poor. 18 out of 1060 reviews
Rating 2 - Terrible. 22 out of 1060 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great location for both South and North Banks of the river
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities
Good location, quiet room and a great welcome by staff. Great accommodation
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Live the moder and efficient room
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Rukiye Fusun

Liked: Cleanliness, amenities, property conditions & facilities
Clean convenient great breakfast
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, amenities
Lovely area to relax in downstairs after a day sightseeing.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Modern design, very fun theme, great location! A small and efficient room that was great for a single traveler like me.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Timothy J.

Liked: Cleanliness, staff & service
Staff were very friendly & helpful. Rooms are small, but clean & conveniently located.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Preet

Liked: Cleanliness, staff & service, amenities
Great service and great room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and great amenities. Good location.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed. Lovely staff and bar area. Always full of fun and quirky decor. Nice and quiet considering we were on a main road. Easy to check in & out.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent setting and the young staff serving us are very nice
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean hotel and perfect for our needs
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Amazing experience.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Lei

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Great value and comfortable room. Would be good to have a kettle and tea facilities in the room.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities
Amazing as always.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Staff are great, room was clean. Price was spot on too. Only snag was the TV not working properly for a couple of hours.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Gwinny

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, bed was giant and comfy, the hairdryer is powerful, toiletries were lovely. The TV didn't work very well, the shower was quite cold one of our days and the room could do with some glasses for water. Overall we had a fantastic stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and courteous when we had technical problems with the room.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

CAROLINE

Liked: Cleanliness, staff & service, amenities
Room was spacious for 4 adults, 4 proper comfortable beds, spotlessly clean, staff amazing friendly, and helpful. Great location.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, amenities
Very chilled hotel, very clean & room everything you need - except drink making facilities- bottled water available from the bar & there is a small fridge in the room
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful staff, super-comfy bed. Will definitely be checking in again.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and modern hotel with very helpful staff in a great area that is slightly away from tourist-traps yet an easy walk or transit ride to most London sights.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities
Perfect location, clean, spacious room
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

John

Stayed at Cit M a few times now. Location and value are excellent. Rooms spotless and staff very helpful. No shortfalls.
Stayed 2 nights in Jan 2026