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citizenM London Bankside

Property class: 4

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Photo gallery for citizenM London Bankside

A modern living room with contemporary furniture, a large bookshelf, and multiple hanging light fixtures.
A modern lobby with a spiral staircase, red seating, and a large bookshelf.
A bartender preparing a drink at a bar with a modern interior, large windows, and a city view.
A modern outdoor seating area with red chairs and tables, surrounded by glass walls and a large tree planter.
A modern building with large glass windows, a central atrium with a wooden deck, and outdoor seating areas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • Place, Tate Modern
    ‪6 min walk‬
  • Place, Borough Market
    ‪7 min walk‬
  • Place, London Bridge
    ‪12 min walk‬
  • Airport, London (LCY-London City)
    ‪37 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, bedside tables, and a window with a city view.

Room, 1 King Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a bed, bedside table, lamp, and red chairs.

Room, 1 King Bed (High Floor)

8.4 out of 10
Very good
(16 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern hotel room with a bed, a red chair, a bedside table with a lamp, and a bathroom with a sink, mirror, and shower.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM London Bankside

Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from Borough Market. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 7 meeting rooms
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required. Open daily.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20.50 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 754 out of 1098 reviews
Rating 8 - Good. 241 out of 1098 reviews
Rating 6 - Okay. 62 out of 1098 reviews
Rating 4 - Poor. 19 out of 1098 reviews
Rating 2 - Terrible. 22 out of 1098 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with friendly and helpful staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team, clean rooms anda great commmunal hub for working or meeting up
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky decor and fabulous staff.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was exactly what I needed . It was peaceful and quiet. The staff was nice and the room was clean.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, trendy hotel, well located
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was great and made our experience outstanding in London. Everything was awesome.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small and efficient room, good location, very clean, friendly staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Hadley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
while some of the magic has been lost since the Marriott transaction, it's still a fairly solid choice. The prices have gone up and the app is gone but the staff still great. Good coffee and breakfast.
Stayed 1 night in May 2026
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar staff was very friendly.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Dameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from my solo trip to London and had a great experience staying at citizenM. The hotel was clean, modern, safe, and in a really convenient location for getting around the city. The staff was friendly, check-in was easy, and the room had everything I needed for a comfortable stay. As a solo traveler, I felt very comfortable throughout my trip and would definitely stay there again.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, great location for both South and North Banks of the river
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities
Good location, quiet room and a great welcome by staff. Great accommodation
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room a compact and comfortable delight. Staff were friendly and chatty. Really enjoyed the stay!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Rukiye Fusun

Liked: Cleanliness, amenities, property conditions & facilities
Clean convenient great breakfast
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Live the moder and efficient room
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Ida Birkemose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, and we were satisfied with the room. We did not get breakfast there but it looked really good. We got there early due to our flight and got to check in early, and we even got to choose our own room, which was nice Positive experience overall
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, amenities
Lovely area to relax in downstairs after a day sightseeing.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Picharn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, central to everything and close to the Borough Market (if you a foodie must go!). Across the street is M&S Simply Food (convenience store), lots of coffee and food options, and easy access to public transportation. Accommodation was clean, friendly staff, easy check-in and out. Overall would highly recommend!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Ryan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Had a funny smell in the room and some dirty around the bed Apart from that it was an great hotel and amazing facilities
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Unbelievable breakfast, staff are very good. Toilet paper is shocking, along with the quality of the towels. Everything else, really positive.
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean hotel and perfect for our needs
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in May 2026
Verified review

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Modern design, very fun theme, great location! A small and efficient room that was great for a single traveler like me.
Stayed 5 nights in Feb 2026