2/10 Terrible
M
Travelled with group
6 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unlivable condition so I am requesting for refund
I attended to the hotel room around 9pm and checked in, the front has some nice sofas but as soon as entered the staircase it was dirty, smelly, me and my friend both couldn't breath and when i went to room it was even worse(its too small with dirty tea table, bed, baby freeze, toilet shower, bad smell were coming in by window from outside so it was a breathless few minutes then i decided to speak to the receptionist to find if there's any better solution but they only reffered me to contact with expedia Hotels.com for refund and complains. After couple of time discussions with them we then had to leave the hotel around 9:30-45pm by leaving the key to them as we were breathless for terrible smell all around the hotel. Room was terribly unlivable and unhealthy conditions as you can see some picture bellow.
I therefor would like to request you to pay my refund as its not the the place and conditions which i saw on advertise. I believes its been unfairly wasted my time and efforts while i couldn't stay for their poor room environment and had to leave without staying and i know how difficult situation iv been since i found the room is inappropriate. I would be be grateful for your kind consideration to refund my booking fee as its a wronv advert i can say. Thanks
M
Stayed 1 night in Aug 2025