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Crowne Plaza London - Heathrow by IHG

4.0 star property

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Photo gallery for Crowne Plaza London - Heathrow by IHG

Indoor pool
Terrace/patio
Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout curtains
2 restaurants; breakfast, lunch and dinner served
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Stockley Road, West Drayton, England, UB7 9NA
  • Place, Stockley Park
    ‪15 min walk‬
  • Place, Cranford Countryside Park
    ‪4 min drive‬
  • Place, Harlington Sports Centre
    ‪4 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed with Sofa bed

  • 22 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Accessible

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Club lounge access

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Club lounge access

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Club lounge access

Room amenity

Premium Room, 1 King Bed, Club lounge access

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Club lounge access

Minibar, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, Club lounge access

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Accessible

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Crowne Plaza London - Heathrow by IHG

2 restaurants, an indoor pool and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Crowne Plaza London - Heathrow by IHG offers 465 accommodations with minibars and a safe. A pillow menu is available. Plasma televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision.

During your stay at Crowne Plaza London - Heathrow by IHG, you'll be within walking distance of Stockley Park. Free WiFi in public areas, 2 restaurants and an indoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy British cuisine while dining at Orwells Brasserie
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • 10 minutes by car from River Thames and 12 minutes from Windsor Castle
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Crowne Plaza London - Heathrow by IHG, you'll find an indoor pool, a health club, a hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and a garden are also featured at the business-friendly Crowne Plaza London - Heathrow by IHG. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star West Drayton hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10 AM.
Orwells Brasserie – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Dr O Driscolls Irish Bar – This pub specialises in British cuisine and serves dinner and light fare. Open daily.
Starbucks – On-site coffee shop. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times for a surcharge
  • Parking on site (GBP 16 per day)
  • Extended parking on site (GBP 16 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6 AM to 10 AM for a fee: GBP 18.50 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Dr O Driscolls Irish Bar
  • Orwells Brasserie
  • Starbucks

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Lift
  • Portable shower seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 18.50 per person
  • Airport shuttle fee: GBP 7
  • Self-parking fee: GBP 16.00 per day
  • Extended parking fee: GBP 16 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Heathrow
Crowne Plaza Heathrow London
Crowne Plaza London Heathrow
Crowne Plaza London Hotel Heathrow
Heathrow Crowne Plaza
London Crowne Plaza Heathrow
London Heathrow Crowne Plaza
Crowne Plaza Hotel London-Heathrow West Drayton, Greater London
Crowne Plaza West Drayton
Crowne Plaza London Heathrow Hotel West Drayton
Crowne Plaza London Heathrow Hotel
Crowne Plaza London Heathrow West Drayton
Crowne Plaza London Heathrow
Crowne Plaza London Heathrow an IHG Hotel
Crowne Plaza London - Heathrow by IHG Hotel
Crowne Plaza London - Heathrow by IHG West Drayton
Crowne Plaza London - Heathrow by IHG Hotel West Drayton

Crowne Plaza London - Heathrow by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 366 out of 999 reviews
Rating 8 - Good. 387 out of 999 reviews
Rating 6 - Okay. 130 out of 999 reviews
Rating 4 - Poor. 72 out of 999 reviews
Rating 2 - Terrible. 44 out of 999 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveller

Liked: Cleanliness

Disappointed

Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Varinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aowsom
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good

room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Chanelle

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Awful food

I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
.Clean and functional enough for one night stay ....
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great staff

Exceptional service! The staff was amazing. There was great amenities and perfect location for us.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Needs some work

Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure
Stayed 1 night in Jan 2020
Verified

4/10 Poor

John

Disliked: Cleanliness, staff & service, room comfort

Small break away

Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of the shuttle bus!

I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good services all around, ie check in, room maid , waiters etc
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent and food quality is also very good. However I do think certain parts of the hotel are dated and need a refurb
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Aleksander

Liked: Staff & service

OK hotell

Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow.
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Manjulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conference attendance

Spacious rooms Plenty of parking Excellent food
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness
Clean, comfortable with all amenities. Smiling and friendly staff. Ease of access
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice And onformative the food was not As good as expected. Typical fried food but for one Night was ok but is not atractive for more than one Night
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't stay there again.

Freezing cold room. Dirty and not very clean. Needs a complete re-design to modernise things again.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable and well maintained. Slow reception

Very slow at check in but other than that an excellent stay. Would book again. Everything in room worked and lots of space. Nice to have a window to open to let in fresh air.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit far from the airport. The location and no stores nothing else around for one night it was good enough
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sauna and Steam room not available for use. As I had specifically selected thia hotel for the spa facilities I asked the manager to arrange for access to the spa at another hotel locally. I was met with a flat refusal. Diabolical customer service. Avoid this hotel.
Stayed 5 nights in Nov 2019