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DoubleTree by Hilton Hotel London ExCel

4.0 star property

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Front of property
Daily buffet breakfast (GBP 19.5 per person)
Reception
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Air conditioning
  • Pet-friendly

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, Thames Barrier Park
    ‪9 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Airport, London (LCY-London City)
    ‪12 min walk‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed

8.6 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(19 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

9.2 out of 10
Wonderful
(12 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Water view
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

  • 31 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Queen Room with Sofa Bed

  • Sleeps 3

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room with View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View

  • Sleeps 2

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room with Water View

  • Sleeps 2

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom King Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Queen or Twin Room

  • Sleeps 2

Similar properties

Reception
Hampton by Hilton London Docklands
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,004 reviews
The price is €82
includes taxes & fees
4 Jan - 5 Jan 2026
Hampton by Hilton London Docklands

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business centre and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel London ExCel. During your stay, you're just a quick walk from ExCeL Exhibition Centre. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 19.5 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Reviews

DoubleTree by Hilton Hotel London ExCel Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 516 out of 1002 reviews
Rating 8 - Good. 274 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 44 out of 1002 reviews
Rating 2 - Terrible. 44 out of 1002 reviews

Reviews

8/10 Good

Mourica Ereena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d stay again….as long as the internet is working

My stay was very nice. The hotel is perfectly situated right across the bridge from the O2 which is where i was going for my concert. The young man at the desk changed my room to one with a view of the local airport which i loved! I got to see planes land and take off right from my bed, buses and cars ride over the bridge and people kayaking in the water. My first night i had fish and chips and all the fixings along with a Caesar salad, everything was great! I tried the breakfast on my last morning and it was a great spread for everyone, they even had vegan sausage and options if you wanted to have a traditional English breakfast without eating me. The gym is small, but usable. The manager came in while i was working out, he told me that they are going to be doing a refab of the space. I have a suggestion of them getting a rower. Overall my stay was very nice. I will say my last 24 hours i was without wifi. I called the front desk at least 4 times and no one answered the phone, so I was unable to get that taken care of. I did mention it upon check out because i wanted to know if it was hotel wide. The young lady said the internet was working fine and it must have been the signal in my room. As a Hilton honors member i should have internet for my entire stay, and I did not.
Stayed 3 nights in Sep 2025

8/10 Good

Zeph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Steve

Stayed 1 night in May 2025

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was quiet, only problem were transport links, we got the taxi from custom house to london docklands. The room was lovely however the bed was creaky and the TV was only showing pictures in black and white.
Stayed 1 night in Sep 2025

8/10 Good

Temidayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Family-friendly
Stayed 3 nights in Sep 2025

10/10 Excellent

Phellicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly hotel, room was clean, tidy and smell fresh. Staff was very friendly and welcoming, i would definitely recommend and stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

DAVID

Stayed 1 night in Jul 2025

10/10 Excellent

Ayeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Muhammad Habibur

Liked: Staff & service
Disliked: Cleanliness

Dusty

Very dusty
Stayed 1 night in Aug 2025

10/10 Excellent

KRISHNAMOORTHY

Stayed 9 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Lucy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, terrible parking

The hotel itself was fine, and the staff at the desk were great. The big issue was parking. We drove 2 hours from outside of London and had booked the hotel.as parking was available. Due to an event at excel, no parking was available, anywhere. Like we had to drive a couple of miles away and find paid street parking and leave our car there. We then went into London and had to go back to collect the car at almost midnight. The front desk did give us complimentary parking after to compensate for the cost which softened the blow. The hotel itself was nice and clean and the room was good. One of the elevators was out of order which meant getting to or from the room took ages as they are tiny, and we were on the 5th floor. Breakfast was ok, but a fairly small selection and finding plates was a challenge. To add to that, we had guests running down the halls at midnight.making loads of noise. Not really the hotels fault, but added to the overall bad experience. For a £250 overnight stay, it was pretty poor. I don't think I'd stay again. Without parking reserved for guest use, it's too much of a gamble.
Stayed 1 night in Aug 2025

10/10 Excellent

Ciquijero

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Ray

Staff didn’t do room service for changing the bedding or towels last night, even though we asked them to do it in the morning. Other than that everyone else was really good
Stayed 2 nights in Aug 2025

8/10 Good

Annaliese

Travelled with family
Liked: Amenities
Was ok
Stayed 4 nights in Aug 2025

8/10 Good

Michaela

Stayed 1 night in Aug 2025

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but, nervous about all the vehicles getting broken into, damaged or Stolen.
Stayed 5 nights in Aug 2025

10/10 Excellent

Steven

Stayed 2 nights in Aug 2025

8/10 Good

leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Came here with my children as was doing the squid game experience and the hotel itself is faultless and lovely! Staff are super friendly and really are truly amazing the only downfall is location which was my fault as I never did more research. It’s a perfect place to stay if you’re using London city airport or using the excel centre just not if you want to sight see in central London as the transport is a bit of a pain
Stayed 2 nights in Aug 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

My stay was amazing we enjoyed our 2 days break away and many thanks to Nayem for changing our room for a river view that was kind and thoughtful of him I will be returning sometime soon. Double tree by Hilton Excel is the place to be.only one thing I wish there was a sauna or swimming pool but never mind.
Stayed 2 nights in Aug 2025

8/10 Good

Denise

Stayed 3 nights in Aug 2025

10/10 Excellent

Yvonne

Travelled with family and small children
Liked: Cleanliness, staff & service
Great hotel
Stayed 2 nights in Aug 2025