The location was superb . The bed was against a wall which would necessitate by husband of 81 crawling over me in the middle of the night to go to the washroom. I got so tense i couldn't sleep expecting to be woken up so i ended up in tears. The room couldn't cool enough for the very warm bedding. No tissues(kleenex), no drinking glasses, no phone in the room, no fridge, no coffeee, kettle in room but you could go to the dining room to get free coffee and tea. In the bar we asked for a beer on arrival. They didn't have any. Every morning with music blaring the diningroom was inundated with people, dirty dishes all over every table, had to mention more milk needed for cappuccino machine. After changing rooms the next day, they only put 1 towel and 1 bottle of water in the room knowing there was 2 of us. The next day we mentioned we couldn't access the temperature and fan. She wrote it down but not remedied later in the day. We are now in the basement with no windows and no lift access. After bringing it up again, the person goes to the office to flip a switch to turn it on. So it took 3 days to get a bed that you could get out of and have air conditioning. We were there 5 nights. The location was great. Very close to St James Park underground, Westminster Abbey, Churchill War Rooms, Buckingham Palace. Also very close to Hop On Hop Off Bus.