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ibis London Shepherds Bush – Hammersmith

3.0 star property

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Photo gallery for ibis London Shepherds Bush – Hammersmith

LCD TV
Exterior
Exterior
Bar (on property)
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Business services

Explore the area

View in a map
3 - 5 Rockley Road, London, England, W14 0DJ
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪9 min walk‬
  • Place, Olympia Events
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Double Room, 1 Double Bed

8.4 out of 10
Very good
(68 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Twin Room, 2 Single Beds

8.0 out of 10
Very good
(19 reviews)
  • City view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

ibis London Shepherds Bush – Hammersmith

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a business centre and dry cleaning. Housekeeping is available on request.
Ibis London Shepherds Bush – Hammersmith offers 128 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include a shower. This London hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at ibis London Shepherds Bush – Hammersmith. During your stay, you're just a quick walk from Westfield London Shopping Centre. Free WiFi in public areas, a restaurant and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Shepherd's Bush Empire and Bush Theatre
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at ibis London Shepherds Bush – Hammersmith. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to noon.
Ibis London Shepherds Bush – Hammersmith has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per day)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to noon on weekends; GBP 13.50 for adults and GBP 6.75 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between noon and 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 13.50 for adults and from GBP 6.75 for children
  • Self-parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between noon and 5:00 PM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ibis London Shepherds
ibis London Shepherds Bush – Hammersmith Hotel
ibis Shepherds
ibis Shepherds Bush
ibis Shepherds Bush Hotel
ibis Shepherds Bush Hotel London
ibis Shepherds Bush London
London ibis Shepherds Bush
Shepherds Bush ibis
Shepherds Bush London
Ibis London Shepherds Bush England
ibis London Shepherds Bush – Hammersmith London
ibis London Shepherds Bush – Hammersmith Hotel London

ibis London Shepherds Bush – Hammersmith Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 410 out of 1001 reviews
Rating 8 - Good. 430 out of 1001 reviews
Rating 6 - Okay. 97 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

smalls

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean room. pleasant staff. I would return here. however, no phones in the room
Stayed 4 nights in Nov 2025

8/10 Good

Richard

Stayed 2 nights in Nov 2025

2/10 Terrible

Phillip

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID!!! As the director of my business I booked the stay in advance for myself and 5 employees who were working late in the area. When we arrived they said "Two of you will need to share a room as one of the rooms had a toilet that didnt work". No advance warning or email communication about the problem, very poor! In addition this the room was dirty, the ensuite was for someone with disabilities with a rubber wet floor with a hole in the middle smothered with bathroom sealant, raised cushioned toilet and a cushioned seat in the shower. At £244 (Total £1,464.00) a night per person my business has been ripped off!!
Stayed 1 night in Nov 2025

8/10 Good

Felix, St Catharines

Liked: Cleanliness, property conditions & facilities
Jose were very assisted perspn which so nice guy too .
Stayed 2 nights in Nov 2025

6/10 Okay

Megan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but facilities are lacking. I was put in an accessible room with issues in the bathroom - the floor was damaged in the shower, water didn't drain correctly and there was quite a bit of mould around the tiles. The breakfast had a decent selection but there are a limited number of tables.
Stayed 1 night in Nov 2025

6/10 Okay

Rob

Stayed 1 night in Nov 2025

8/10 Good

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Our room was clean and staff accommodating as we needed to change our room to a twin bed. Breakfast was lovely and well stocked with plenty of choice other than for vegetarians which was disappointing. This hotel is ideal for setting yourself central with access to all transport systems.
Stayed 1 night in Nov 2025

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

jens

Stayed 1 night in Nov 2025

6/10 Okay

Mei Ling

Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service - and a perfect breakfast set up - very efficient
Stayed 2 nights in Oct 2025

6/10 Okay

Dick, Toronto

Ibis is a budget hotel chain but lately this location has gotten more expensive especially outside of low season. The rooms don’t have many amenities, but makes an efficient use of its limited size with table space and even a small bench. The staff don’t always refill the soap dispensers, I ended up buying my own from the dollar store. The best part of staying here is the location with lots of shopping nearby as well as easy tube access. The new Elizabeth Line has made getting to the hotel from Heathrow much easier than in the past.
Stayed 6 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Nov 2025

6/10 Okay

Dermot

Stayed 3 nights in Oct 2025

6/10 Okay

Julia

Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle

Stayed 1 night in Oct 2025

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in this Ibis after a lomg day shopping in the nearby Westfield. Check in was quick, and the staff member on the desk was polite and friendly. We only needed a room for one night so decided to go to the Ibis under the assumption that it would be a basic clean room from a chain hotel, so you know what your getting. Well, we thought we did. We were put into room 320, which is apparently a disability room. Not disabled, but no problem. The room was as bare as a prison cell. It had a bed, a desk, a tiny wardrobe section and thats it. There was a lot of empty floor space like a sofa or something had been removed. The shower room was rusty and dated. The tap constantly ran in the bathroom, and not just a drip but a constant stream. The toilet looked like it was half hanging off the wall, and there was no sink space to store anything. There was a utility cupboard door that wouldnt close, and a few bugs in the room itself. The walls are paper thin with people coming and going most of the night, and the streets outside are lively as expected being in London so you cant really sleep with window open. Wouldnt be a problem but the air conditioning didnt work. Honestly it gets 1 star purely because it was four walls and a roof, but everything else could be improved. Not expecting a 5* stay but I didnt realise Ibis standards were so low.
Stayed 1 night in Oct 2025

10/10 Excellent

JASON

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for concerts in the area, helpful staff.
Stayed 1 night in Oct 2025

4/10 Poor

Aaron

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired room, broken air con didn’t work, lots of outside noise. All felt very old and tired.
Stayed 1 night in Oct 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lynnique

Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Jonas

Stayed 4 nights in Oct 2025

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Good food options nearby. Walkable to the mall and underground. Overall a very good location.
Stayed 5 nights in Sep 2025

6/10 Okay

Neil

Business traveller
Liked: Staff & service
Room was tired. Hotel was a bit noisy. Axel on reception was helpful.
Stayed 1 night in Oct 2025