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Orlando Hotel

3.0 star property

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Photo gallery for Orlando Hotel

Family Apartment, Ensuite | Free WiFi
Family Apartment, Ensuite | Private kitchen
Family Apartment, Ensuite | Lounge
Family Apartment, Ensuite | Lounge
Family Apartment, Ensuite | Exterior

Reviews

5.6 out of 10

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
83 Shepherds Bush Road, London, England, W6 7LR
  • Place, Westfield London Shopping Centre
    ‪13 min walk‬
  • Place, Kensington High Street
    ‪14 min walk‬
  • Place, Olympia Events
    ‪14 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Standard Double Room, Private Bathroom

Free WiFi

Standard Double Room, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom | Free WiFi

Standard Twin Room, Private Bathroom

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Private Bathroom

Standard Triple Room, Private Bathroom | Free WiFi

Standard Triple Room, Private Bathroom

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Standard Quadruple Room, Private Bathroom

Lounge

Standard Quadruple Room, Private Bathroom

  • 1 bedroom
  • Sleeps 4
  • 1 Single Sofa Bed and 1 Queen Bed

View all photos for Classic Suite, Ensuite

Classic Suite, Ensuite | Free WiFi

Classic Suite, Ensuite

  • 14 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed, 1 Queen Bed and 1 Single Sofa Bed

View all photos for Classic Studio, Ensuite

Classic Studio, Ensuite | Private kitchen

Classic Studio, Ensuite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Sofa Bed and 1 Queen Bed

View all photos for Classic Triple Room, Ensuite

Free WiFi

Classic Triple Room, Ensuite

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Classic Single Room, Ensuite

Classic Single Room, Ensuite | Free WiFi

Classic Single Room, Ensuite

  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Quadruple Room, Ensuite

Free WiFi

Classic Quadruple Room, Ensuite

  • 15 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Sofa Bed and 1 Double Bed

View all photos for Double Room, Ensuite

Free WiFi

Double Room, Ensuite

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Studio, Ensuite

Free WiFi

Basic Studio, Ensuite

  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Family Apartment, Ensuite

Family Apartment, Ensuite | Free WiFi

Family Apartment, Ensuite

  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Similar properties

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3.6 out of 5, Good, 1,000 reviews
The price is €49
includes taxes & fees
19 Apr - 20 Apr
Sapphire Hotel

About this property

Orlando Hotel

Free Wi-Fi in public areas and multilingual staff assistance are available at this smoke-free hotel. Weekly housekeeping is available.
Orlando Hotel offers 35 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a weekly basis.
During your stay at Orlando Hotel, you'll be within walking distance of Kensington High Street. You'll find features such as free WiFi in public areas.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Services include a virtual front desk
  • Within a 15-minute walk of Kensington High Street and Westfield London Shopping Centre
Orlando Hotel offers its guests multilingual staff. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No lift

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

Orlando Hotel Hotel
Orlando Hotel London
Orlando Hotel Hotel London

Orlando Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 18 out of 119 reviews
Rating 8 - Good. 23 out of 119 reviews
Rating 6 - Okay. 24 out of 119 reviews
Rating 4 - Poor. 17 out of 119 reviews
Rating 2 - Terrible. 37 out of 119 reviews

5.8/10

Cleanliness

5.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No staff on arrival. Had to call the organisation to get the door codes. The door code for our room didnt work. However, somebody walked up in front us to our room, and helped us gain entry. I presume he was an employee, however he didnt introduce himself. They also sent an email with confirmation of the codes the following day! Once inside the room we noticed that there was a kettle, 1 mug and no milk, tea or coffee. No one to talk to so we had to get our own. The shower looked newish, however, there was no bracket to stow the shower. We were there 4 nights and no one cleaned the room or changed the lbed sheets.
Stayed 4 nights in Nov 2025

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nothing like room advertised. Check in was dreadful with email details of how to access room after trying to call agent. Very disappointed and not worth price paid
Stayed 1 night in Nov 2025

2/10 Terrible

Jean

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2025

6/10 Okay

Lewis

Stayed 1 night in Sep 2025

6/10 Okay

Isabella

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had only one towel and bath matt when arrived. There was a slow water leak in bathroom when we arrived and we were given towels to soak up water. We stayed 5 nights and water leak was still there when we left. The room was not serviced therefore had to chase staff to get to give us more towels to replace wet ones on floor from leak. Anytime you used the bathroom you had a slip hazard as you left due to water. The electrics in room were not right with power randomly working, one bedside lamp worked the first night then not for rest of stay. hair dryer also worked on and off during stay and power points worked on occasion. TV did not have a remote when we arrived and when asked the staff reply was 'Oh did you want a TV' then went about getting a handy man to replace the whole TV from another room. On arrival we were given one tea bag and nine sugars thrown on table next to kettle and this was never serviced. On day 4 we had to chase staff to get extra toilet paper. There was only 2 pillows given on a double bed and when requested we were given an extra in a plastic bag with a pillow case to put on it once removed.
Stayed 5 nights in Aug 2025

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Surprisingly nice, super easy checkin using email sent, everything worked, and was clean with a good bed, solin functioning shower, kettle, and quiet.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beyond bad

The room was anything but as advertised. The pictures do not reflect the standard, state, style of the accommodation at all - absolutely misleading and false. The room was a lot smaller and conditions questionable, especially the bathroom and shower. The hallway and staircase is dirty and smelly. To make matters worse, there was a water damage during the night and water came through the ceiling in what they call a bedroom, causing a puddle on the floor, a wet bed and wet belongings. Despite the discomfort caused (I had to leave the room, obviously) the hotel management has refused any compensation, nor have they provided any feedback towards a resolution. Even at the prices they sell the rooms for this is not worth it at all.
Stayed 3 nights in Jun 2025

2/10 Terrible

Randy

Stayed 1 night in Jul 2025

2/10 Terrible

Alexandhar

Stayed 1 night in Jul 2025

4/10 Poor

Margaret

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Loss of internet. 2 people 1 coffee cup. Didnt see anyone that worked there. Dont recommend
Stayed 3 nights in Jul 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service
There wasn't a reception to advise us on which room we were staying in. The sink in the ensuite was blocked. There wasn't any tea or coffee to go with the kettle in the room.
Stayed 2 nights in Jun 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities

Doors needrenewing and painting. Very small toilet

Stayed 1 night in Jun 2025

2/10 Terrible

sage

Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY

Absolutely awful place. Check in is a joke - there is no on site reception, and it is not explained when booking that you need to email them scans of your passport before they'll give you the code to the front door let alone your room. Every night of my stay there were groups of confused people stuck on the steps asking for help to get inside. One night a group of ten tourists with a reservation got into the building and started banging on bedroom doors trying to find a staff member. As a person travelling alone, this was very unnerving - especially as the bedroom doors had no way to secure them from the inside (as they use coded locks). When I arrived the front door was open as somebody was doing building work inside, and he took pity on me and let me inside my room, but it took 2 hours after I arrived for the email with the codes to come through so I could go in and out. The room I was given on the ground floor was filthy. They have been renovating and there was so much thick sanding dust on the walls and floors that I had to change my black t-shirt after brushing against one. The only things in the room were a double futon (advertised as a queen sized bed) a television and a night stand with a kettle and cup. There was nowhere to hang or store clothes, the net curtains on the window were torn, and the ceiling fan was broken. If you have any choice in the matter DO NOT STAY HERE.
The sad face drawn in dust on the door says it all.
The doors were badly damaged and covered in sanding dust
The room
Stayed 4 nights in May 2025

6/10 Okay

Lianne

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Basic

Very basic. Dark entrance . No reception. Communication through email. Shabby but clean rooms
Stayed 1 night in May 2025

6/10 Okay

Rennee

Liked: Staff & service
Cheap basic accommodation Very attentive and friendly when I reported an issue Needs good tidy up and not storing building materials in entrance hallway would be a good start.
Stayed 2 nights in May 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Mervyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived i received a phone call saying that they could not accomodate me there at the orlando hotel but they gave me a room near Hyde park 20 minute bus journey. The orlando hotel had an old bed laying out the front and rubbish everywhere! What a dump
Stayed 1 night in Apr 2025

4/10 Poor

Mairead

Disliked: Cleanliness
Unmanned hotel with construction being done, no AC and confusing check in process. Seemed to all be run by one woman on a cellphone.
Stayed 1 night in Apr 2025

6/10 Okay

neil

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Erin

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Was not told till arrival I had to pay with cash. Eventually they let me do bank transfer.
Stayed 1 night in Mar 2025

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

4/10 Poor

Tegan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at the hotel for a week. My room was quite clean. The hand soap was watered down though and there was a suspicious stain on one of the throw pillows lol. The area was nice and convenient to two tube lines and there were nice cafes nearby. I did feel quite safe in the room which was nice as a solo female traveler. There was this high pitched ringing noise that would be on and off throughout the entire day and night. It was nuts and drove me nuts. I have no idea where it came from after trying to figure it out within the room. There was also a false fire alarm at 2:00 am one night and there was no one working at the hotel, so another guest had to call and get through to the hotel to be told how to turn off the alarm. It sucked. Also no one ever came to clean the room during the duration of my week long stay!! No emptying of the garbage even. It wasn't horrible, but it wasn't very good either. My stay was fine but I wouldn't recommend this place to a friend.
Stayed 7 nights in Feb 2025