Park Hotel

2.5 star property

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Photo gallery for Park Hotel

Breakfast area
Reception
Dining
Superior Studio | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

6.4 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
327 Cranbrook Road, Ilford, England, IG1 4UE
  • Place, Valentines Park
    ‪1 min walk‬
  • Place, Ilford Cricket Club
    ‪3 min walk‬
  • Place, Ilford Golf Club
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪90 min drive‬

Room options

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Quadruple Room, 2 Double Beds

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Studio

  • Sleeps 2
  • 1 Double Bed

Twin room

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

About this property

Park Hotel

A 24-hour front desk, a TV in a common area and free self-parking are available at this hotel. WiFi in public areas is free. Other amenities include a banquet hall.
Park Hotel offers 60 accommodations with coffee/tea makers and portable fans. LCD televisions are featured in guestrooms. Accommodations all include kitchens.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Park Hotel, you'll be close to ExCeL Exhibition Centre. Features include free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Amenities include TV in a common area
  • 11 minutes by car from ExCeL Exhibition Centre and 9 minutes from Thames River
Park Hotel offers its guests a television in common area. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Victorian Ilford hotel.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: GBP 5.99 for adults and GBP 5.99 for children

Things to do

  • TV in common areas

Family friendly

  • In-room kitchen

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Banquet hall
  • Built in 1970
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Kitchen

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 1 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 5.99 for adults and from GBP 5.99 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Park Hotel Ilford
Park Ilford
Park Hotel Hotel
Park Hotel Ilford
Park Hotel Hotel Ilford

Park Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 163 out of 1003 reviews
Rating 8 - Good. 321 out of 1003 reviews
Rating 6 - Okay. 232 out of 1003 reviews
Rating 4 - Poor. 119 out of 1003 reviews
Rating 2 - Terrible. 168 out of 1003 reviews

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Hannah

Travelled with partner
Liked: Staff & service
I wonder if the hotel is being used for recent immigrants. We were the only English speaking and white people in the hotel, which felt strange. The local area has good facilities, including a small shop, Creams, barbers and a park, however while we were there, there was a fight down the road from our hotel in the evening which made us feel slightly unsafe. We also noticed that there were no women walking around the local area alone. There seem to be men from other nationalities everywhere at all times of the day, and I felt uncomfortable. Our room was a non-smoking room, however the smell of smoke was overwhelming. We had to pay a deposit before being given the keys (which we weren’t informed about) and were informed that if we smoked in the room, we wouldn’t get our deposit back. They also say that the deposit will be returned in “3-5 days because it is an automated system, however we have yet to receive ours back over a month later. The deposit situation worried me because the room smelt so strongly but neither of us smoke and we knew it wasn’t us and smelt when we arrived. I felt unwell in the night because I have asthma and we left earlier than planned the next day. We did appreciate the parking, although it is very small and most vehicles were blocked in by others.
Stayed 1 night in Nov 2025

6/10 Okay

Syed Yusuf

Stayed 1 night in Dec 2025

4/10 Poor

ADEDIRE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hi, I'm writing to express my disappointment with my stay at Park Hotel in Ilford last night. I regret choosing this hotel as it wasn't comfortable or conducive to a relaxing visit. Issues I encountered: - Room lacked basic amenities (no bathroom mat, no TV subscription, limited toileties) - Breakfast options were very limited (tiny sachet of milk, no water in fridge) But what really took the cake was the company's policy of withholding customer deposits for damage. They held my deposit saying the bank would hold it for 15 days, even though I was leaving without damage. Holding a customer's money that long for a one-night stay feels unfair. Overall, I didn't enjoy my stay and wouldn't recommend it. Hope this feedback helps
Stayed 1 night in Dec 2025

2/10 Terrible

Baruch

Disliked: Cleanliness, amenities, property conditions & facilities
it was not the way they portrait it to me that is misleading and misinformation even i have not received my deposit yet this seems very unprofessional and not somewhere I would recommend to anyone this hotel deserves a 0 star pooooor
Stayed 2 nights in Dec 2025

2/10 Terrible

Samiya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room cleanliness was very poor. There was a strong unpleasant smell, and the room felt dirty and uncomfortable. The bed was broken, the side table was damaged, and there was very little space in the room. There was no wardrobe or sufficient storage space. Overall, the room did not meet basic comfort or cleanliness standards.
Stayed 5 nights in Dec 2025

8/10 Good

philip michael

Travelled with partner
Liked: Staff & service
For the price, this place was perfect.
Stayed 1 night in Dec 2025

10/10 Excellent

Dean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very basic
Stayed 1 night in Dec 2025

10/10 Excellent

Yogeswaran

Travelled with family
Liked: Cleanliness, staff & service, amenities
I am happy with everything.
Stayed 2 nights in Dec 2025

8/10 Good

Reeta Mary

Very good services.
Stayed 1 night in Dec 2025

6/10 Okay

Junaid

Stayed 1 night in Dec 2025

6/10 Okay

Junaid

Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2025

2/10 Terrible

Harsh

Disliked: Cleanliness, amenities, property conditions & facilities
The room was not good, and we were charged a £100 deposit even though there was nothing in the room worth that amount. On top of that, we found two mice in our room. The room was shabby the bed didn't have a proper mattress and the pillows were extremely hard. The furniture looked like old 1990s IKEA, with peeling varmish, ring marks, and very worn-out condition. The hotel wasn't dirty, but it was very run-down. There wasn't even a dustbin in our room
Stayed 1 night in Nov 2025

10/10 Excellent

Lee

Stayed 1 night in Nov 2025

8/10 Good

Andrew

Stayed 2 nights in Nov 2025

10/10 Excellent

Damien

Stayed 3 nights in Nov 2025

2/10 Terrible

Ade

The worst hotel have stayed in, the customer service is awful that I checked out earlier to secure a reservation in another hotel nearby
Stayed 2 nights in Nov 2025

6/10 Okay

Jorge Ivan

Business traveller
Liked: Amenities
Disliked: Cleanliness
Obviously as the price was very cheap, I wasn't expecting luxury. The single room is very small and it's outdated. However I didn't need anything else and having my ensuite was all I care about. The bed was very uncomfortable, it was sank in the middle. There wasn't any cupboards for clothes, but it did have a small desk and bedside table a TV and a fridge which I really appreciated. They have an ample free parking and street parking all free which is also something I really appreciate. The only thing I didn't like at all is they taking a £100 deposit. I've never heard any hotel which does this, I only hope they give it back to me on time without any issues
Stayed 4 nights in Nov 2025

10/10 Excellent

Grant

Stayed 1 night in Nov 2025

2/10 Terrible

jumena

Disliked: Cleanliness
Stayed 1 night in Nov 2025

2/10 Terrible

Vinay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water and inadequate heating.
Stayed 1 night in Nov 2025

2/10 Terrible

Eugen

Disliked: Cleanliness, staff & service, amenities
I didn’t even stay there,and didn’t get a refund. I had to go to another hotel. Staff was rude at receprion. Im gonna need my money back.
Stayed 1 night in Nov 2025

4/10 Poor

Rohit

Travelled with family
Disliked: Staff & service, amenities
It’s alright
Stayed 2 nights in Nov 2025

6/10 Okay

stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of house staff were brilliant. Parking was good. Could do with better pillows otherwise it was good for the price
Stayed 1 night in Nov 2025

2/10 Terrible

Sai

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
⚠️ Worst Hotel Experience Ever – Avoid This Place! ⚠️ Stayed from 6–9 Nov 2025 but paid , and it was a nightmare from check-in to check-out. Saw a man using drugs outside the hotel, then police arrived after a woman overdosed in a nearby room. Broken bed, no Wi-Fi, and no cleaning even after multiple complaints. My cousin was approached by women outside asking to go to the room for “fun” — totally unsafe! After days of terrible service, we checked out early (lost money + no deposit refund). This place is not family-friendly, feels unsafe, and is full of drugs and shady activity. 0/5 – Do NOT book this hotel! Families Avoid it for your wife or kids safety and also read the google review its the worst HOTEL in this Area!!
Stayed 4 nights in Nov 2025