8/10 Good
Elizabeth
Business traveller
13 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find and had good parking. The hotel is beautiful inside and out. Reception staff were a bit hard work. I stayed 2 nights which I booked separately. The first night was room 151 on the ground floor. Accessible with great facilities and a really nice modern bathroom, with a great power shower. I stayed in 32degree heat which the UK isn’t designed for! The window didn’t open but it had air con (clicks all night) and two fans and we were comfortable. The second night I stayed alone, so had a cosy single (it lived up to its name!) in room 320. 3rd floor, more traditional, pathetic shower over a bath that took a good 5 minutes for the water to warm up. No air con but a big sash window that opened wide… onto scaffolding. So a fan with a closed window felt safest and it was hot. Workmen outside my window at 8am made me glad I’d shut it though.
Breakfast is delicious. Evening meals are limited choice on the club menu but also good. They do add a 13.5% service charge to your bill. The August offer of dinner, bed and breakfast for 2 is good value for money.
The hotel is in easy walking distance of Richmond, with nice walks along the Thames and meadows on your doorstep. Overall I’d stay again but maybe not in a heatwave.
Elizabeth
Stayed 1 night in Aug 2025